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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3827 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the One (Gen 2) Smart Speaker's sound quality, ease of use, and compact size, with many praising its setup process and bass response. However, customers are negative about the lack of Bluetooth connectivity and some inconsistencies with the voice assistant and app functionality. The price point also received mixed reviews, with some finding it a bit high. Overall, the speaker's audio performance is a major selling point, though some features require improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 143 Showing 2,841-2,860 of 3,827 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wonderful speakers and sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these speakers. They are going to be used as surround sound speakers, but as we are waiting for the Arc to arrive, they are the main sound in one room. As with all Sonos products... Excellent. So easy to use and the sound is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great speaker, good price, nice voice integration

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this so I could use google assistant to be able to play music on all the sonos speakers in the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best for Beam surround

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to set it up as a part of the Beam surround and it’s been great listening to music on it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos!!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing speaker!! Really recommend if you are trying to getva sounds system. Get it with sonos!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos ecosystem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to my Sonos ecosystem! The smart assistant feature is a plus!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos Gen 2 speaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best price on Sonos gen 2 speakers and they were able to provide the quantity I needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean sound quality

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got a lot of compliments and referred a lot of people to buy it. Very satisfied with my purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sounds good with system, average on its own

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayOne is a great speaker when paired with the Sound Bar and Sub as a Surround System. On it's own there is a lot to be desired when bluetooth speakers for the same price sound better. Built in Alexa is a plus.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sound but unreliable connections via Airplay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound but unreliable connections via Airplay. Connection can't be set as default and need to prime the connection before it works with Safari or Firefox.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Sound quality excellent, issues with music library

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a little speaker delivers very good sound. However, when playing downloaded music from iTunes and my downloaded CD's it skips in middle of song or stops completely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound system

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our Sonos. Probably would have purchased wireless in hindsight so we can use outside.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos high quality sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to the rest of my Sonos speakers. Love sonos products these speakers have great sound crystal clear at any volume. Great for rear surround when watching movies and awesome full sound when listening to music as well.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Good Speaker.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this smaller speaker as an addition to the soundbar. Currently however I am having a hard time understanding how to pair it as a surround sound. I believe sonos requires two of these speakers to create a surround sound effect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought (1) to try it out. I now have (5). I think that’s all that needs to be said.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must add YouTube

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caution, in order to play YouTube you have to subscribe to the premium subscription.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos speaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An amazing purchase and we buy all of our equipment and appliances from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product, great price, readily available and delivered quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pro formed as needed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what was need to be able to airplay the rest of my Sonos speakers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy I got one with Alexa

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's optional to get a speaker with Alexa, I'm glad I got one so the entire system is voice-activated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great speakers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speaker is great weather you have it as rears for surround sound or you have it by itself to play music

    I would recommend this to a friend