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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3827 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the One (Gen 2) Smart Speaker's sound quality, ease of use, and compact size, with many praising its setup process and bass response. However, customers are negative about the lack of Bluetooth connectivity and some inconsistencies with the voice assistant and app functionality. The price point also received mixed reviews, with some finding it a bit high. Overall, the speaker's audio performance is a major selling point, though some features require improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 155 Showing 3,081-3,100 of 3,827 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SONOS at Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SONOS is an excellent product at Best Buy ....the sound is superior to most speakers . Best Buy always carries a larger range of Sonos products . Can't wait to add more!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for outside

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this for when it warms up outside to entertain

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Music to my ears

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second unit that I purchased and the quality and performance of this product is excellent. It was very easy to set up and the overall experience has been great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    amazing sound & easy set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was purchased to expand my existing Sonos sytem. Purchased for the amazing sound and was able to have it up and integrated into my system in less than 5 mins.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the price for the sound. My 4th speaker and want more!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Expensive but worth it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    crystal clear room filling sound. the only problem with this speaker is that it doesn’t stereo pair with my older play 1.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great wi-fi speaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very easy to setup this speaker with the Sonos app and then tie in SiriusXM for listening to music. Provides good sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply amazing the way that the music is play easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Smaller speaker packs a punch

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this speaker. Great sound. Mounted in another room and added to the Sonos system I have going to sync the sound throughout the apartment. Great stuff.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Old 2.4ghz network only

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surprisingly this is old tech. It’s the slow 2.4ghz WiFi so my home router mesh system sometimes has trouble connecting.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great addition to my SONOS system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to the family room and the Alexa feature

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great speaker for all purposes

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos is easy to set up and use. Great product for anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these sonos speakers are great! super easy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great speaker

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sono's has made a great product with the Sono's one.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A whole new level

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the sonos arc and sub which sounded great on their own but added two of these and was blown away by the surround sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best speaker solution

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We live sonos and keep slowly adding to our system

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Smart speaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were a little difficulty for me to set-up to use with my I Pod. The voice control was a little difficulty.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great update with one exception

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they sound great - they can work with digital assistants if you desire. The reason I removed a star is that Sonos removed the threaded hole at the bottom rear for mounting. IMHO this is a mistake, the majority of mounts that available now are rather ugly. Still sound great though

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bold crisp clean sound

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced a JBL smart speaker with this Sonos. Impressive sound and updated technology! I love the app integration too! Great way to slowly build your surround sound system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! Would recommend over and over again

    I would recommend this to a friend