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Customer reviews

Rating 4.7 out of 5 stars with 3827 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the One (Gen 2) Smart Speaker's sound quality, ease of use, and compact size, with many praising its setup process and bass response. However, customers are negative about the lack of Bluetooth connectivity and some inconsistencies with the voice assistant and app functionality. The price point also received mixed reviews, with some finding it a bit high. Overall, the speaker's audio performance is a major selling point, though some features require improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 180 Showing 3,581-3,600 of 3,827 reviews
  • Rated 1 out of 5 stars

    Sonos has terrible connection problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own the full Sonos tv sound system (2-sonos one, sub & beam) I quickly notice connection issues after install so I added a Sonos Boost and it’s good now, however the Airplay integration looses connection all the time. I added this 3rd. Sonos One for my garage, which is under my router and connection issue galore!!!! Returned and purchased a Sony Bluetooth for the garage instead and no issues at all. Sonos come on guys!! Step up and fix your issues.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No power chord…

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zero, likely impacting my future business purchases as well. Didn’t come with a power chord or state it was missing. Went in to address it at the Olympia WA Best Buy and argued over being charged for a separate/new chord rather than helping with the purchase issue. I never leave reviews so here this is, for what it’s worth. $10 accommodation to resolve an issue is resulting in losses.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    title

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected with other Sonos system easily. Works well but sometimes music comes through the back speakers too much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, these are great. Took a while to learn how to use them and get them tuned to my liking. The Sonos app is great

    I would recommend this to a friend
  • Cons mentioned:
    App, Bluetooth

    Rated 1 out of 5 stars

    Pass

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my most disappointing purchase of the year. I don’t know why Sonos is/was so popular. The app is clunky and everything has to run through it. How does this speaker not have Bluetooth??!?! It’s also not portable and costs as much as the Bose Portable Home Speaker that has all the same functionality but with Bluetooth, can be moved around, is louder, and sounds better. What am I missing here? Whatever it is, it doesn’t matter anymore because I returned this and bought the Bose.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wired for sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added this to our collection of Sonos speakers we have throughout the house. We love them and we love having music in each room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos that beat Bose speakers

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Man these work wonderful when it comes to movie cinema and listening to music. My father recommended these.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t bother. Stay with Bose or Marshall.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seriously disappointing. I am usually a Bose and Marshall person and decided to try Sonos. This thing will barely power up. The power cord doesn’t sit flush so it’s at an angle and easily powers off. Worst yet, forget about connecting and connectivity. After spending half an hour struggling, resetting and having different people try on their phones through the app, we all finally gave up. Returning this junk and going back to Bose and Marshall. May not be as sexy but at least it works. Devialet if you can swing it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality of the speaker is superb. But the Alexa feature, that you pay extra to get, does not have full Alexa functionality, and doesnt work all that great.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    It's Sonos. What else

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still have the first sonos. I remember when they first came out . i didn't believe in the product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sounds great, poor customer support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having issues connecting to Amazon and Sonos customer support is not great.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Alexa integration

    Rated 3 out of 5 stars

    ok speaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad. But mediocre integration with Alexa. They should have Echo Show app. Built-in Sonos assistant is 80s style

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love sonos

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my sonos products. Work great. I have a few of these in my home theater setup and around the house. Android app could be better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love sonos

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love sonos for playing music with less compression, i always use the wifi setup as opposed to blue teeth, but this one speaker cuts out more often than id like when ive grouped them. Other than that its fan freakin tastic

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid choice

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my ones, not sure if I would get them again after a few years because Sonos has cooler options now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best product ever recommended to all my Spanish and Americans people live the speakers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos One

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased Sonos One Gen 2 for my hubby Santa present. We love the Alexa. Now just to figure out how hook up to our tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this along with a Sonos 5 and they work great together. It’s nice to be able to group them all together and play seamlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would recommend to anyone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I love the fact it’s Alexa compatible and that it easily syncs with the other three I have in my house.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good speaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great product but has wire. We need a wireless

    I would recommend this to a friend