Customer Ratings & Reviews
- Model:
- ONEG2US1BLK
- SKU:
- 6333557
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Range
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the One (Gen 2) Smart Speaker's sound quality, ease of use, and compact size, with many praising its setup process and bass response. However, customers are negative about the lack of Bluetooth connectivity and some inconsistencies with the voice assistant and app functionality. The price point also received mixed reviews, with some finding it a bit high. Overall, the speaker's audio performance is a major selling point, though some features require improvement.
This summary was generated by AI based on customer reviews.
I want my money back
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t received this and have been charged where is my order????
No, I would not recommend this to a friendDurability??
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These speakers seem susceptible to fluctuations in utility power. As has happened twice now with two separate speakers. Not very pleased with durability.
No, I would not recommend this to a friendPoor sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much money it doesn’t filled my expectations poor bass voice quality is ok but overall don’t spend $$$ on this
No, I would not recommend this to a friendsonos one
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good but I bought it to connect to my sons arc for surround sound and it would not connect or stay connected
No, I would not recommend this to a friendDon’t bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too difficult to set up. Even with the latest iPhone, I couldn’t get the speaker set up. Was so frustrated, I returned it.
No, I would not recommend this to a friendReturning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn’t what I expected plus I expected for my item to be mounted and it wasn’t
No, I would not recommend this to a friendBummer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not hook up to the Sonos Arc that I had. Just too many bugs. Not worth the time or effort. Dissatisfied
I would recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you very much for taking the time to review the Arc. We'd love to help get you set up as we offer free support on our products. Feel free to head to sonos.com/support and contact us whichever way you prefer!
Not as loud as Alexa
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really thought this was going to be loud and it wasn't. My Alexas are way louder.
No, I would not recommend this to a friendSonos One (Gen 2)
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I heard wonder comments from the in-store staff representatives. It did not work as expected. In fact I had to return it. I also is not "wireless" It has a cord that needs to be plugged in to wall. It also needs an app, so if you do not have a smart phone, good luck. Otherwise, it SAYS it will work with a smartphone app. I never got to hear it.
No, I would not recommend this to a friendSonos **** / Best Buy Experience *
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Generally great experience with Sonos. And usually with Best Buy. But this was tragically bad. No doubt they aspire to better.
No, I would not recommend this to a friendhomemaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We still do not know how to hook the speaker up. Need a teenager or geek
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We would love to help you! Feel free to reach out to us by heading to sonos.com/support - From there you can contact us however you prefer and we can help you set it up.
Speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very user-friendly and doesn't connect wirelessly to tv
No, I would not recommend this to a friendDied on me
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in October. Has completely died on me. I’ve tried to troubleshoot 1000 different ways.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Please contact Support in any way listed on sonos.com/support. We would love to help troubleshoot this player with a diagnostic and get you listening to music again!
Terrible
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after a year. Terrible. Highly recommended you don’t buy this. Bose is better
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you very much for taking the time to review the Sonos One. We'd love to hear from you at sonos.com/support so that we can look into what's happening with your speaker. It's very rare that our products completely breakdown after such a short amount of time. Usually these types of issues are software or wifi related and we can fix them in many cases!
Ok for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality if sound from the speaker is ok as a stand alone speaker.
No, I would not recommend this to a friendNot good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not play xm radio through Google assistant. You have to go through the Sonos app.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thanks for the feedback about your experience with Google Assistant and XM radio. While you do currently have to start music from Sirium XM with your Sonos app, you can use transport controls with your voice such as next track, previous track, volume up and volume down. We are always working to improve our voice experience and will continue to use software updates to add features!
Cool system
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool little system just too complicated for my mom.
I would recommend this to a friendIt Makes A Lovely Brick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does it sound great? Who knows! No instructions, 4 buttons, two of which are identical (?), none of which are a power, bluetooth or pairing button . . . Even after spending 20 minutes downloading the app and connecting, then reconnecting because the stars weren't aligned the first time. . . it won't play music. Even if I could get it to make sounds, it's just an inch too big to be carried in one hand, very heavy and slippery, and has no handle, so it's not a good fit for portable music for me. Sonos is trying to be Apple by having no instructions or labels, but when you don't pair that with actual intuitive design, you just make people want to heave your products through the nearest window. Back it goes.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for taking the time to review our products. We think that this review was intended for another product? Maybe Roam? Either way we would love to help get you set up if you haven't returned it by now. We offer lifetime support on our products at sonos.com/support
speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.average sound quality .but worth the purchase price
I would recommend this to a friendDidn't live up to its billing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would have been great as a speaker but it couldn't make a phone call..
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for your review. Unfortunately to make a phone call, it would require amazon/Google to share your contact data, which can be a breach of privacy as they promise to keep it secure. Therefor we are unable to make phone calls with our products as we would then have to ask for your contact's information. Thank you for considering us and we hope you choose us for your wireless audio experience in the future.