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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1627 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 1,627 reviews
  • Rated 5 out of 5 stars

    Ray

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great Never had any issues Was easy to set up

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No smart phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. I wish I did not need a smart phone to work it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing value for the money. A great starter for those who have never had a sound bar or surround system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. Great purchase. Thank you so much for ask

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 1 out of 5 stars

    Sonó bar

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume to low stop work without reason bad Quality

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos Ray

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great product that I would recommend to others

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lucien

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer did good job. Unfortunately the Sona will be returned.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average sound speaker with higher price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is average, price is high. Of course the more you spend the better the sound quality.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not so - Ray- Sonos for Wi-Fi...

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say i was bummed out... was super excited to have the Sonos just to experience frustration. The connectivity was quick and simple, following the set-up instructions. But from mobile device, to remote. The Wi-Fi could never stay consistent with picture. (delayed or un-synced) Called support, reboot, new cables, uninstalled and re-installed, back and forth/up and down. Returned after a few months of trying without success. Maybe with another TV set-up, but our Vizio said nope!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Could not connect SONOS Ray, very frustrating

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased Sonos Ray in white for reception office area. Could not connect Sonos Ray to WiFi routers (tried 2 different routers). The Sonos app is dreadful, would not load after putting the app on different phones and signing in. The Sonos "how to setup" video makes it seem simple to set up (and it should be) but this was not the case for me. Wasted two hours of my life I cant get back. I've returned it to Best Buy (they make returns simple and are great) and will be looking for a different brand of sound bar from them. As cool as the item seemed, I cannot recommend SONOS after my experience.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Clean sound for a reasonable cost

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition for the smaller room… but you will want the sub.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple and works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation and configuration was a snap. Mounted to my existing TV just fine!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound but impossible to set up. Ended up returning it

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for taking the time to share your experience with the Sonos Ray. We are truly sorry to hear that you found the setup process to be challenging. It’s disappointing when a product that delivers great sound doesn’t meet expectations during installation, and we completely understand your frustration. Thank you for giving the Sonos Ray a try, and we hope to serve you better in the future! john.milton

  • Rated 3 out of 5 stars

    Meh, Found something better

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wasnt what I was looking for & gave it a shot still. Returned & grabed a LG soundbar instead to pair with my LG TV.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    TV & Me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well in the bedroom - couldn't be more pleased

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointing for Sonos

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty underwhelming at this price point. I would not recommend this if you plan to use it in any room larger than 12x12. The sound quality is ok but the volume is so weak.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very cool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good we loved it good condition there’s nothing to it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The addition I didnt know I needed!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now that I have the Sonos soundbar my two other Sonos speakers sound even more complete. I now can use my “system” with my television or with music videos. The sound is truly remarkable. Surround sound at its very best! And no wiring! :)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice initial sound bar , only optical input no hdmi

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Voice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The voice and television image do not always match

    I would recommend this to a friend