Customer Ratings & Reviews

I bought the Ray to use with LG's latest 43-inch TV, in the UR9000 series. It seemed a decent pairing for use in an RV that couldn't fit anything much larger. However, I ran into a huge problem. The Ray has no method of integrating such that the LG magic remote can control the volume. Since the Ray lacks any sort of HDMI input, you're left with an optical connection only. Sonos' documentation (which their tech support kindly quoted when I reached out to them) alludes to the notion that there will be some sort of menu in LG's WebOS settings that will let you select a soundbar manufacturer, and that Sonos will be on that list, and that will fix the problem. That would be wrong. There's no such list in the current LG system. There's an on-off switch for an LG soundbar control protocol, which apparently LG feels Sonos should be supporting, but Sonos doesn't seem to have heard about this. The Ray went back to the store, an LG soundbar with a subwoofer came home, for a little less money. The LG does take up more space, but obviously it does work with the magic remote, and it sounds a whole lot better than the Ray did.

Don’t have remote Ned app to complicate for a speaker /

Sonos Ray is not compatible with a Samsung - 65” Class S95B OLED 4K Smart Tizen TV. Cannot control volume with the TV remote. New TV and Sonos Ray delivered and set-up by Best Buy Techs

I can't wait to pay pay off my Ray so I can purchase the Beam.

Not sure if it was me or the product. But not having a remote was a issue. Having to go to the app on my phone was a issue and I didn't like the sound. I wanted more. More sound and more control.

Love this soundbar. We also have the Sonos Beam, which was more expensive, but for our purposes (tv, music), I can’t tell a difference. I like the Sonos app and find their products easy to connect and use with the app.

Don’t do much reviews but I had to on this one. Sonos made a good product with this one. Easy to set up and app is very simple to navigate thru. Would recommend to anyone who is looking for a sound bar for their TV.

So happy the Geek Squad guy recommended it to go with our new OLED TV.

Great product and salesperson was excellent. Easy to set up as well.

cannot get it to work with tv volume. I was told it would .it is connected with optical cable

Tv. Delivery. Installation and instructions Absolutely. Perfect

We are thoroughly enjoying the new sound bar works as promised

Only digital hook up limited not happy Don’t buy !

Can’t be controlled with the tv remote. I can only control it with my phone which sucks for anyone else wanting to use it when I’m not around. I would have returned it but waited to long so now I’m stuck with a speaker I can’t use

Its okay. Definitely want the mini-sub to go with it as there is not much bass. Upgraded to the beam 2

Sound bar works great. The cording is so sensitive and falls out every time you move it or adjust where it's at. Definitely needs better design for the cord attachments.

Great product, great service, will purchase from them again

Never go wrong with Sonos!!!!!!!!!!!!!!!!!!!!!!!!!

Sonos Ray not connecting with may cell to work the controls for volume and change station. Whent to your store and I was told that I only had 14 days to be able to return for store credit or money back. I will never go back and I will complain to BBB and you are going to see me with signs letting people know that are visit your store in South Beach, not to buy because yoi don't backup the products that you sell. I am retired and plenty of time to let anybody visiting your store that you don't care about your customers!!

This is one of the single best purchases I’ve ever made!