Customer Ratings & Reviews
- Model:
- RAYG1US1BLK
- SKU:
- 10417196
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
- Pros mentioned:Sound quality
GREAT entry into Sonos
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Sound is very impressive. Sonos never disappoints.
I would recommend this to a friend - Pros mentioned:Sound quality
Great Speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Sonos gives better sound that just the TV speakers.
I would recommend this to a friend Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is not as good as I would expect for the cost
No, I would not recommend this to a friend- Cons mentioned:Connectivity
connect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.can’t connect to tv, works only with the app, and if i want to listen i have to get up and up/down the volume. for me it didn’t work
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hello,
While most TVs are compatible with Sonos home theater speakers, some may need additional configuration or may not work with Sonos. Here are some basic requirements when using Sonos speakers with your TV.
If you do not see some of the ports of menu options mentioned below, consult your TV or external source device’s manual or manufacturer support for help.
TV requirements
Ray, Playbar, and Playbase require a TV with a digital optical audio output.
I hope this helps.
Sonos Soundbar Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No hdmi connection which makes connection much easier. Unit not suited for a medium sized room. It does not put out enough volume. I returned to Best Buy for a different unit.
No, I would not recommend this to a friendDon’t do it!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The idea that I must use the app to change the volume is frankly absurd. Now the app crashes when you open it!
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I’m truly sorry to hear about your frustrating experience with the Sonos Ray. Having to rely on an app that isn't functioning properly, especially for something as basic as adjusting the volume, is definitely not the experience we want for you.
To address the issue:
Remote Control: The Sonos Ray is designed to work with your TV's remote control, so you shouldn’t need the app for volume control. If the remote isn’t paired correctly, try going into the Sonos app, navigating to “Settings” > “System” > “Remote Control Setup,” and follow the prompts to pair your TV remote.
App Crashing: If the app is crashing, try updating it to the latest version, as updates often fix bugs. If you’re already on the latest version, uninstalling and reinstalling the app can sometimes resolve these issues.
We sincerely apologize for the inconvenience this has caused and appreciate your patience as we work through these technical issues. If these steps don’t resolve the problem, please don’t hesitate to reach out to our support team at support.sonos.com for further assistance. We want to ensure you have a seamless and enjoyable experience with your Sonos Ray.
- Cons mentioned:Connectivity
bad sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work well. does not connect to the well. Have to use an app on the phone to change volume, cannot use the TV remote
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi there,
I'm sorry to hear you're having trouble with your Ray soundbar. Let's figure out why it's not connecting reliably and why you can't use your TV remote!
Troubleshooting Steps:
Connection Type:
Please confirm if you've connected the Ray to your TV using an optical cable. This is crucial for troubleshooting.
App Setup:
Open the Sonos app and head to Settings -> System -> [Your Room Name] -> Home Theater -> Remote Control Setup.
Follow the on-screen prompts to configure your TV remote to control the Ray.
TV Settings (optical connection):
Check your TV's audio settings and ensure "Audio Out" is set to "Optical" (or "Digital Out").
Enable "External Speakers" or similar options in your TV's sound settings.
I hope this helps!
Nawlins
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to connect wants you to down load an app.
No, I would not recommend this to a friend- Cons mentioned:Hdmi
Poor experience
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredibly difficult to set up. Bluetooth does not work. Did not come with optical cable
No, I would not recommend this to a friend Sono sound bar
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my sound bar sono since March ,2 2024,up to now I’m unable to pair it with my TV
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hello MoribaC,
I am sorry to hear your setup and connection to your TV with Sonos Ray has been less than stellar. I recommend trying the following: 1. Check Connections: Ensure the optical cable is securely connected between the soundbar and the TV. The cable should be firmly plugged into both the TV's optical out port and the soundbar's optical in port. 2. Input Source: Make sure your TV is set to output audio through the optical port. This setting is usually found in the TV's audio settings menu. Sometimes it's labeled as "External Speakers" or "Optical Out." 3. Power Cycle: Turn off both the TV and the soundbar, unplug them from the power source, wait for about 30 seconds, then plug them back in and power them on. 4. Audio Format: Ensure that the audio format output by the TV is compatible with the Sonos Ray. The Ray typically supports stereo and Dolby Digital, but not more advanced formats. 5. Sonos App: Open the Sonos app on your mobile device and check if it recognizes the Ray. You might need to reconfigure the setup in the app. 6. Firmware Update: Make sure both your TV and Sonos Ray have the latest firmware updates installed. Updates can resolve compatibility issues. 7. Cable Condition: Inspect the optical cable for any visible damage. If it looks worn or damaged, try using a different cable. 8. TV Settings: Check the TV's audio settings to ensure it is not set to a different audio output mode or format that might not be supported by the Sonos Ray. 9. Try a Different Port: If possible, connect the soundbar to a different optical port on the TV, or test the soundbar with a different TV to rule out issues with the "s optical output.
If these solutions still do not work for you I recommend contacting support at support.sonos.com for further assistance. I hope this helps and good luck with your device!
Not worh the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dies not have the same sound quality as the multiple other sonos devicea I own. Had to return it due to not being fully compatible with my samsung tv Cannot control volume with samsung remotes.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Returned for refund
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned since it wasn’t compatible to our Samsung TV. Also connecting instructions were vague .
No, I would not recommend this to a friend - Pros mentioned:Ease of use, Sound quality
Nice sound. Simple setup.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've tested other sound bars that connected to my TV via HDMI/ARC and had a lot of extra features to almost act like a full on receiver before. This sound bar is definitely not that. It's really simple to hook up no matter what your TV looks like (as long as it has an optical output, which, as far as I know, most do) you're good to go. Setup was fairly easy. The box included an optical cable with a decent length and a power cable. After hooking everything up, the sonos app will help finalize the settings for the sound bar for you. This was the most "Apple like" experience out of any other non-Apple third party equipment I've used. The app found the speaker quickly and automatically helped connect to the wifi network and update the firmware with little to no intervention required. You can customize a handful of settings in the app to adjust the EQ or adjust the voice delay if needed. Whatever simple settings you can think of adjusting can probably be found in the app. Or you can play a variety of music or airplay straight from the app as well. It's a pretty well done app but I don't need to use it much after the initial setup. The app also allows you to program your normal IR remote to control the volume on the Ray. All it needed was for me to press volume-up once on my Apple TV remote and it was all set up. Very nice. Day to day, I just leave the Ray on. This is where you need to figure out if the simple optical connection is what you're looking for. Since there's no HDMI connection for this sound bar, you can't control it via CEC. So, it just makes sense to leave the sound bar on so it's always going to be our sound source and if we need to airplay music to it it's always available. The only downside to not having CEC control is that I can't use the AppleTV remote function on my iPhone to control the volume since that's controlled completely via IR. So don't lose your remote! This isn't a big deal but it's something. Setting my TV to output via optical instead of the built in speakers was very easy but your milage will vary depending on what TV yout have. Mine is an older (~10 years) 55" samsung TV. The sound of the Ray is quite good. I don't need it to anger the neighbors or anything but it does get fairly loud (you can even adjust the maximum allowed volume in the app if you don't want to accidentally turn it up too loud). It beats the TV speakers by a mile (what doesn't, though?). All in all, I'm glad I have this on my bedroom TV. If I had other sonos speakers, I'd probably get even more out of it by pairing them together and giving myself a sort of surround sound system but this one sounds good for it's environment and "just works" well enough for us. If you're looking for a nice speaker that "just works" for any TV you're currently using the TV speakers on, this one might be for you if it's in your budget. Give it a look.
I would recommend this to a friend - Cons mentioned:Compatibility
Sonos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this item very complicated set up, and not comparable with other brands as far as plug and play
No, I would not recommend this to a friend Set up process is MISERABLE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning device. FAR too DIFFICULT to install. Had to purchase new device in order to get the minimum iOS. Then it wouldn't sync with my Sony TV remote. Consumer Reports says it's good; may be true...BUT ONLY IF YOU CAN GET IT SET UP.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant keep the sound bar sinked with tv remote TV is not sinking
No, I would not recommend this to a friend Sonos Ray
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.See review on non-delivery of television. If I could give a review of minus 5, I would.
No, I would not recommend this to a friendBuy something else
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died in less than one year, no support from sonos. Will no longer connect and just hisses. We have a lot of Sonos products, this one is garbage. Save yourself the trouble.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Sonos sound bar, and subwoofer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to connect it to subwoofer (wifi) customer service not quite helpful
No, I would not recommend this to a friend volume can’t control with Samsung Universal remote
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos xray soundbar volume control is not working with Samsung Universal remote
No, I would not recommend this to a friend