Customer Ratings & Reviews
- Model:
- RAYG1US1BLK
- SKU:
- 10417196
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Best Buy is going to be the next failed box store
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fail - I go to best buy to get good advise. This is what I was told to buy and didn't work. Gonna take my chances with amazon from now on.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not work with my tv. My nephew has tried to get it to work but nothing has helped.
No, I would not recommend this to a friend Sonos soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a Samsung tv and the Sonos soundbar. Also scheduled geek squad to install. Well the tv doesn't have the infared laser cord connection and could've connect to the soundbar. So nothing got installed and sonos soundbars are being refunded
No, I would not recommend this to a friendJUNK! Sonos Ray All-in-One Soundbar for TV & Music
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. System always taking over tv itself. I don't want something that I have to use a phone to use!
No, I would not recommend this to a friendNot good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality on this one was in that great wasn't too loud. Ended up returning it. Quality kind of was subpar.
No, I would not recommend this to a friendNOT FOR ME
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item, did not care for having to use the app on phone for a lot of things. Bought the beam to replace it.
No, I would not recommend this to a friendDisappointed!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t review and missed deadline to return. Very disappointed as I really don’t need this item. Only giving a one because I can’t return item.
No, I would not recommend this to a friendSonos for TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't enhance TV sound like I expected. Probably OK for other purposes, but not for TV sound improvement.
No, I would not recommend this to a friendDid not improve sound from tv speakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with our new Sony tv (Bravia 3 LED). The speakers on the tv were actually better than the sound from the soundbar. Returned.
No, I would not recommend this to a friendSonos Ray
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No remote came with it. Sound quality is mediocre. Difficulties setting up.
No, I would not recommend this to a friendWrong Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the Sonos sound bar was highly recommended for the 85” TV I purchased, after it was installed, it did not work. A call to the Spectrum Cable Company advised us Sonos does not work with Spectrum.
No, I would not recommend this to a friendNo power
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for about a month and was listening to it one night and it starting emitting a screech sound and shut off. Now it doesn’t get power even with a new cord. A lot less f money to spend on a speaker that breaks in a month. Not worth it
No, I would not recommend this to a friendMissing order
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My order was canceled so I am unable to review the soundbar.
No, I would not recommend this to a friendReturned
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not do what I bought it for, even thought it said it would.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Don't buy this if you have existing Sonos system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wont connect to Sonos. Best Buy wouldnt return it
No, I would not recommend this to a friend disaster
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sent without proper packaging, could not be set up, returned. Have multiple other functional Sonos speakers
No, I would not recommend this to a friendNot great. App is awful
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very basic soundbar that doesn't really enhance the sound. The app is awful too. Would not recommend
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We're truly sorry to hear that your experience with the Sonos Ray has not met your expectations. We understand that both sound quality and the app are crucial aspects of your enjoyment, and it's disappointing to hear that you’ve had issues with both.
To help improve the sound experience, we recommend checking the following:
Sound Settings: Explore the sound options in the Sonos app, like adjusting bass, treble, or using the Trueplay tuning feature to optimize your sound based on your room’s acoustics.
Regarding the app, we recognize that it can sometimes feel cumbersome, and we are constantly working to improve it. If you're experiencing specific issues, we'd love to hear more about them so we can assist you further.
Your feedback is valuable, and we apologize for the inconvenience you've faced. Please don’t hesitate to contact our support team at support.sonos.com for any further assistance or troubleshooting. Thank you for sharing your thoughts with us.
Bad buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible sound bar. Kept going out. Words and mouth movements didn't match. Finally it died
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your feedback, and we are truly sorry to hear about your disappointing experience with the Sonos Ray. A soundbar should enhance your entertainment experience, not cause frustration, and we regret that this was not the case for you.
The issues you described, such as audio syncing and eventual failure, are not typical of our products and suggest a technical problem. If you're open to troubleshooting, please contact our support team directly at support.sonos.com and we can assist further, including exploring warranty options.
We value your feedback and are committed to improving your Sonos experience. Thank you for giving us the chance to make this right.
Do better Sonos!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app is garbage. I had to reset my WiFi and nothing works anymore. Did a complete factory reset and it still does not work. Do not buy this garbage.
No, I would not recommend this to a friendIt is a Sonos.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a Sonos product which has a good reputation. The Ray is no exception.
I would recommend this to a friend