Customer Ratings & Reviews
- Model:
- RAYG1US1BLK
- |
- SKU:
- 10417196
Customer reviews
Rating 4.4 out of 5 stars with 1627 reviews
(1,627 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Rated 3 out of 5 stars
Don’t buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited and the SONOS Ray felt very short of my expectations. I was replacing a Samsung sound bar so did a before and after test. The 2 year old sound bar was bette and much cheaper. I returned the Ray and purchased the Beam. Much happy!
This review is from Sonos - Ray All-in-One Soundbar for TV and Music - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
It’s not great
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only parable through Bluetooth and optical, sound isn’t great and has static or sound issues where it raises and lowers the volume of a show on its own
This review is from Sonos - Ray All-in-One Soundbar for TV and Music - Black
No, I would not recommend this to a friend- Pros mentioned:Size, Sound qualityCons mentioned:Connectivity
Rated 5 out of 5 stars
Great and Small Speaker
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for bells and whistles, look at a higher price range. This is a very basic sound bar that sounds extremely good. It has all the options needed for streaming over Wi-Fi or optical from TV. There is also an ethernet port on the back. Your connection options are very limited. There is no Bluetooth, so the initial setup is done over Wi-Fi. I would highly recommend checking for updates immediately, the process is much smoother after the first update. You get access to the Sonos Radio, along with streaming whatever you like over Wi-Fi. When connected to the TV the install instructs you to turn off the internal speakers on the TV, it does not look like there is a way to sync audio to the internal TV speaker timing. Using the digital audio input the sound is fantastic. You will only get the forward sound, but the speaker has no problem filling the room with your chosen audio. There are two woofers and two tweeters based on the specs. This speaker is fantastic for a small apartment or a game/family room. I can see people using this as a speaker only as it sounds so good. Sonos has hit another home run. The size of the speaker is about 22 inches at the front and 20 inches at the back. The top controls are centered. I figure this is good to know if you plan on sliding it into a opening under the TV. It is a little more that 2 3/4 inches tall and 2 1/2 inches tall at the back. Roughly 3 3/4 inches deep.
This review is from Sonos - Ray All-in-One Soundbar for TV and Music - Black
I would recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you so much for your review! We are thrilled you are enjoying the sound quality, design, and Sonos Radio!
Rated 1 out of 5 stars
Waste of money.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent multiple hours trying to set this up, and it won't connect/work. I'm not wasting anymore time with it.
This review is from Sonos - Ray All-in-One Soundbar for TV and Music - White
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I'm sorry to hear that you've had such a frustrating experience with your Sonos Ray. Let's try to resolve the issues you're facing with a few troubleshooting steps. If these don't work, it may be worth considering contacting Sonos support for further assistance or a potential replacement.
Troubleshooting Steps for Sonos Ray Setup
Check Connections
Ensure that all cables are securely connected, including the power cable and the connection to your TV.
Make sure your TV is set to use the correct audio output (optical or HDMI ARC) that the Sonos Ray is connected to.
Use the Sonos App
Open the Sonos app on your smartphone or tablet.
Ensure the app is up-to-date by checking for updates in your app store.
Follow the in-app instructions for setting up a new device. This usually involves adding a new speaker to your system and following the prompts.
Network and Wi-Fi
Ensure that your Sonos Ray is within range of your Wi-Fi network and that the network is functioning properly.
Try rebooting your router and ensuring that it supports 2.4 GHz, which Sonos products often require.
Factory Reset
If you haven't tried this yet, performing a factory reset might help. To reset the Sonos Ray:
Unplug the power cord from the Sonos Ray.
Press and hold the Join button (∞) while plugging the power cord back in.
Continue holding the button until the light flashes orange and white.
Compatibility Check
Ensure that your TV is compatible with the Sonos Ray. Some older TV models might have compatibility issues.
If Troubleshooting Fails
If these steps don't resolve the issue, here are a few additional options:
Contact Sonos Support: Reach out to Sonos support for assistance. Provide them with detailed information about the steps you've taken so far.
I'm really sorry for the inconvenience you've faced. Your feedback is valuable, and I hope this helps you get your Sonos Ray working.
Rated 1 out of 5 stars
Total Loss
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I had read the reviews before purchasing. Poor sound quality. Returning to exchange for another brand and will make sure there's HDMI connectivity offered.
This review is from Sonos - Ray All-in-One Soundbar for TV and Music - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
doesn't work for me and Best Buy won't take back
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to set up with the TV purchased at Best Buy and Best Buy refused to accept return. Will try giving it to a friend.
This review is from Sonos - Ray All-in-One Soundbar for TV and Music - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Sonos Ray broke within a month.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Sonos Ray and it broke within a month. I don't know why but it started a sketchy sound coming from the soundbar.
This review is from Sonos - Ray All-in-One Soundbar for TV and Music - White
No, I would not recommend this to a friendRated 1 out of 5 stars
Product never delivered and charged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was never delivered and now CS is not responding to my inquiries
This review is from Sonos - Ray All-in-One Soundbar for TV and Music - Black
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I'm truly sorry to hear that your Sonos Ray was not delivered, and that you're having trouble getting a response from Best Buy’s customer service. We completely understand how frustrating this must be, and we want to help you find a solution.
Here are a few steps you can take to get this resolved:
Check your order status: Log into your Best Buy account and review the status of your order. If a tracking number is available, it should provide updates on where the item might be.
Contact Best Buy via multiple channels: If phone or email support isn’t working, consider reaching out via their chat support.
Visit a Best Buy store: If possible, visiting your local store in person with your order details might expedite assistance.
If you continue to have trouble, please don’t hesitate to reach out to Sonos support at support.sonos.com for additional guidance. While Best Buy handles the transaction, we're here to support you in ensuring you receive your product. We apologize for the inconvenience and hope this is resolved for you quickly.
Rated 1 out of 5 stars
Don’t waste your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is terrible and the volume is very low. I am extremely disappointed with this purchase especially from Sonos. Don’t waste your money
This review is from Sonos - Ray All-in-One Soundbar for TV and Music - White
No, I would not recommend this to a friendRated 1 out of 5 stars
Research issues with voice delay before you buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rating this low since we could not get the TV voice to match the sound (delay). We tried the trouble shooting we found online but ended up returning it.
This review is from Sonos - Ray All-in-One Soundbar for TV and Music - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not meet Expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We couldn't tell the difference in our TV sound with or without the sound bar. We disconnected it and returned it.
This review is from Sonos - Ray All-in-One Soundbar for TV and Music - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
I won't be coming back.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item without even opening it. It was connected to a very bad session with the new TV that I purchased.
This review is from Sonos - Ray All-in-One Soundbar for TV and Music - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy was a mess
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My order never arrived. Store didn't gave a credit and is has been care about nothing.
This review is from Sonos - Ray All-in-One Soundbar for TV and Music - White
No, I would not recommend this to a friendRated 1 out of 5 stars
Substandard sound performance
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound produced was substandard and did not warrant the $280 price tag.
This review is from Sonos - Ray All-in-One Soundbar for TV and Music - Black
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi there,
I understand you were disappointed with the sound quality of the Ray and felt it didn't justify the price. It's important to us that you have a positive Sonos experience. Here's what we can do:
Troubleshooting:
Placement: Speaker placement can drastically affect sound. Is the Ray on a shelf or enclosed space? Experiment with placement for potential improvement.
Room Acoustics: Room size and materials impact sound. Could you describe your room's setup?
Sound Settings: Explore the EQ settings (bass, treble) in the Sonos app for adjustments to your liking.
Alternatives:
If you're seeking a more robust sound experience, we might discuss upgrading to the Beam or Arc for a noticeable difference.
Rated 1 out of 5 stars
Sonos
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was not as advertised by sales person. Did not work the way it was described,
This review is from Sonos - Ray All-in-One Soundbar for TV and Music - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
USELESS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horible sound, cuts in and out. Not compatable with the TV they sold with this.
This review is from Sonos - Ray All-in-One Soundbar for TV and Music - Black
No, I would not recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Remote control
Rated 4 out of 5 stars
Compact Soundbar packs a punch
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sonos Ray is a great compact soundbar from Sonos. This is a great choice if you have a small A (<40 inches) TV. Although it is small it still has great sound. Mounting options from Sonos are limited to a wall bracket (not included) or putting on or in an entertainment center. You can mount it above or below a wall mounted TV directly from the TV mount with 3rd party soundbar mounts. It is odd that Sonos did not foresee this as this soundbar is particularly suited to mount right under or above a TV due to its compact size. Audio connection is limited to optical only. There is WiFi and Ethernet for network connection. The soundbar packs all of Sonos great execution of soundbars and speakers into a small form factor. The Sonos App is available for IOS and Android, it is well laid out and easy to use. Trueplay assisted set-up optimizes the sound for any space. You have to use an iPhone to do this so if you have android borrow an iPhone to do the Trueplay setup, it is well worth it. The soundbar can be controlled with Google assistant or Alexa via wifi. You can stream Sonos radio to the soundbar from your phone which is included, there is a premium pay service that allows a wider selection of music, skipping tracks and more. You can link you own streaming music apps to Sonus like Apple Music, Spotify, Amazon Music, Audible, Deezer, Pandora, TuneIn, iHeartRadio, Google Play Music, YouTube Music, and others. The setup was a breeze with the Sonos app. The one snafu is volume control. I use a fire stick to stream and a Samsung TV. I could not get the volume control to work with content streaming from the firestick but it works fine with content streaming from the TV itself or live tv. This is more of a Samsung problem as the remote does not seem to put out the IR needed when streaming from the firestick. The volume can be controlled with the Sonos app in this situation. A third party remote may solve this problem. The volume control can also be set up with Alexa or Google assistant. As for sound Sonos audio experience makes this one of the best budget soundbars. The Ray had a well rounded sound after Trueplay tuning. The voice enhancement technology really makes speech easier to hear and understand. As a music speaker it is on par with the best stand alone speakers. The base will not shake the room like systems with a sub-woofer but it will do. You can add a Sonos subwoofer but they are as expensive as the soundbar itself. Hopefully Sonos will come out with a paired Subwoofer for this bar for those who want it. Sonos already sells traditional rear speakers to pair with the Ray to create a surround sound set up. This soundbar is a great match for a smaller TV/ Smart TV with optical audio output. It is also great for a gaming system. An HDMI CEC connection would have been a little easier for more complex setups. In the end this soundbar produces great sound in a compact form factor.
This review is from Sonos - Ray All-in-One Soundbar for TV and Music - Black
I would recommend this to a friend - Pros mentioned:Setup, Sound quality
Rated 5 out of 5 stars
Fits my audio lifestyle now and later
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love Sonos products. You cannot go wrong with them. You put one anywhere, and you can expect great sound coming from it. This Sonos Ray however, is also great, but chooses its elements. First, setting up is easy. I opened the Sonos App, hardwired the product to a router (you can do it through wifi too—but it’s always easier for me to directly wire this one—recognition is faster and the speaker is not bulky to carry from my router to my bedroom anyway), and it is set up in a breeze. Mind you, I have other Sonos products already, so it was very simple add. I have this 60 inch TV in the master bedroom that needed a nicer soundbar. I connected it using an optical cable and sound is easily set up. Now I wanted to control the volume through the TV—my worry is, that TV was using a Roku remote. But guess what? In the Sonos app, I was able to connect the remote easily by pointing the remote to the soundbar as suggested. Super fast and easy. I was initially worried since it was connected through optical, versus HDMI, and that it uses a different remote—but totally no hassle at all--no compatibility issues or anything. Good job, Sonos software! Now, for the sound, connected to the TV: it was crisp and can be loud without breaking. The sound was overall complete. Vocals were clear, thumps were solid, and mid range was easily distinguishable without trying hard to really focus on the audio. HOWEVER, the sound lacked wideness for me. It is able to project itself from that TV, but I don’t think it can support a TV bigger than this 60 incher without any support. How I say this because I am used to bigger soundbars and home theater systems. Do not get me wrong-- for a bedroom TV, this one is perfect. Like I said, the sound is complete in one Sonos soundbar especially if you want simplicity in your set up. Especially that my lady does not want clutter in the bedroom, this is more than enough sound without having other components. For those who expect to have an insane home theater experience, I think there is an opportunity for the Sonos Ray to shine. The good thing about the Sonos system is, you can add speakers. And it is just not adding speakers, it can easily add more Sonos speakers to your system to match the experience you want. Now the good thing is, this is really good speaker quality—which means, if you want the full home theater ride, this can be an awesome center speaker. If you can add two Sonos Ones as surround and then a subwoofer, this will be a monster of a system. Again, good piece as a stand alone and can be greater if you want more. Going back to my bedroom—MUSIC—oh this is why I love Sonos. I streamed an R&B song and it is like butter. I don’t even know how to explain how good this speaker sounds for music. It just sounds so powerfully full without overwhelming the room. I guess for the price point, you get a really good music speaker and a versatile tv soundbar that you can upgrade if you want a much bigger experience. It is actually a really good value if you think about it. You get a Sonos soundbar for a decent price with so much headroom for future proofing. It actually flexes to your lifestyle. Good job, Sonos hardware. I applaud Sonos for creating a product that is very versatile. It is high quality, it is of reasonable value, and it does not discriminate. It fulfills what I need without imposing features I will not need. I highly recommend.
This review is from Sonos - Ray All-in-One Soundbar for TV and Music - Black
I would recommend this to a friend Rated 1 out of 5 stars
I'm afraid you will charge my ask for help.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I still don't know how to make it work. I'm afraid you will charge me.
This review is from Sonos - Ray All-in-One Soundbar for TV and Music - Black
No, I would not recommend this to a friend- Pros mentioned:Size, Sound quality
Rated 5 out of 5 stars
Great value.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clear, clean sound enhancement when combined with new Samsung OLED TV. Size is not overly large and complements TV well.
This review is from Sonos - Ray All-in-One Soundbar for TV and Music - Black
I would recommend this to a friend













