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Customer reviews

Rating 4.4 out of 5 stars with 1627 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 1,627 reviews
  • Rated 3 out of 5 stars

    Volume

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not loud enough for my needs. Attempted to use on a outdoor TV.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality - sleek design. This is a great product and was easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Sonos design and sound at an amazing value

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a big fan of the Sonos ecosystem, much for the same reason I love Apple products...their products are easy to setup, look great and work very well. I've had various Sonos speakers throughout the years and have loved each one, so I was excited to give their new Ray soundbar a try. Like all Sonos products, the Ray is well packaged, with clear instructions and minimal fluff. It comes with the power cable and an optical cable..there is no HDMI connection...more on that later. Like all Sonos products, there is no remote, you have to use the app or the control center on your iPhone. Setting up the device was simple. Plug in the power, connect the optical cable and follow the easy to run instructions on the app. Within a minute, my speaker was ready to use. I adjusted the EQ to my liking and began using it. It's important to note that this soundbar is meant to replace your TV's internal speakers, not another, more robust sound bar. It's best in a smaller room, like a bedroom or an office, not in the living room. While you can expand the system with a sub and surrounds, those cost more than the soundbar alone. This is not meant to be the center of a large home theater setup. The does sound great for it's size, much better than more expensive systems I've heard from other brands. I find that it sounds best for live sports, but TV and movies sound great too, just don't expect much oomph, there is not much bass. LIke all new Sonos products, the Ray is equipped with Airplay 2 which is my preferred method of output for playing my Apple Music collection. Music sounds good, comparable to a couple of Sonos One's. My only gripe is the lack of HDMI connection. Sonos seems to be a very forward thinking company and using older tech like an optical connection seems a little backwards. I already had an HDMI cable run through my wall, I wasn't too thrilled that I would need to run another cable. Fortunately for me, Apple TV runs the show for me and I was easily able to connect my TV audio to the Ray via Airplay 2. The sound is perfect and there is no lag at all. If you have an Apple TV, this is the way to go. I am super happy with this Ray and will probably get one for my parents bedroom as they have more and more trouble hearing the TV.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lost forever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still have yet to recieve package, or be reimbursed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    A joke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV speakers are far superior to this sound bar.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Price For Great Sound

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos has been on the high side when it comes to price, but with that comes great sound and quality. With this Ray soundbar, you are getting great sound and quality for a reasonable price. It is a mid-sized soundbar that is 22” long, 4” wide and 3” high, that has an Ethernet port, digital optical port and power supply port. This comes with the power cord and digital optical cord. If you are looking for an HDMI hook up, this is not the soundbar for you. The only way to hook this up for sound is with the optical cord. It states this is best for a television that is 55” or less. You will need to install the Sonos S2 app onto your iPhone to set up the soundbar. The Sonos S2 app has a nice feature for your iPhone in that once the soundbar is plugged in the app senses it, will register it and walk you through the setup process. When using this with your iPhone, you can use TruePlay which will automatically adjust the balance of the sound to the room you are in. This is a great feature and makes it much easier than trying to adjust the treble and bass yourself. There is no separate subwoofer with this sound bar, but considering this is geared to a smaller home or apartment environment, you really don’t need it. This will push out enough bass to meet your needs without driving the neighbors crazy. I love all my Sonos devices and this one is set at a very reasonable price and does not disappoint.

    I would recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you so much for your review! We are glad you enjoyed the Trueplay feature and its sound quality. john.milton

  • Cons mentioned:
    Remote control

    Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has no remote. Everyone wanting to use the speaker for watching tv needs to download the sonos app. Also not easy to set up the app.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Hdmi
    Tech Insider Network Member

    Rated 4 out of 5 stars

    You Need Optical, There's No HDMI

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most important thing buyers should be aware of is that this does not have HDMI, only optical. The TV or PC to which you will be connecting must have optical. There's no HDMI option. Did I mention that there's no HDMI option? Did I mention that you must have optical? I'm guessing Sonos did this to keep the price down, but at what cost? There will surely be buyers who will not realize this at the time of purchase and will be sorely disappointed when they open the box and realize this. I'm not sure how much said cost savings is to Sonos, but it can't be worth the pain points of reviews knocking a star or two off an otherwise great sounding soundbar. Anyway, moving on, the Ray integrates well into a pre-existing S2 system without any hiccups. It sounds great (as all my Sonos products do) and has most of the features (though, again, things like Atmos are lacking at this lower price point). I think it would be perfect for the target audience, ie, smaller TVs in smaller rooms or gamers connecting to their PCs.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Poor connection

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't connect well with Samsung tv, have to run on seperate system

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    New to sonos

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is amazing. It's is an easy set up an easy walk-through tutorial on how to use the product. The quality of the sound bar is unmatched to its competitors. I would recommend this product for anybody who is looking to have premium quality sound within their private home if you were also considering buying other products from this brand to make it more an immersive experience I can tell you that it is worth the price other products from this brand to make it more an immersive experience I can tell you that it is worth the price

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Hdmi
    Tech Insider Network Member

    Rated 3 out of 5 stars

    It's just "OK"

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really was hoping to like this soundbar better than I did but too many things hold it back. First is the no HDMI. In the last 6 years of buying soundbars I haven't had a single one that didn't have an HDMI connection. Coming from a higher end vendor you really wouldn't expect them to not add support and go with a lower bandwidth input. Sure it's only stereo and that extra bandwidth would go to waste, but CEC controls wouldn't and the need of another remote. Forget about using an app to control sound, that's way more cumbersome than feeling buttons on a remote. Another is the need for an account to set up the device. I'm really getting tired of every device requiring you reveal who, what, where you are any time you want to do simple tasks. Higher end shouldn't have rely on data mining since they're already charging premium on the device itself. As for sound, it's a bit bassy and boxy at default settings. Lowering the bass and pushing treble up a bit balances out to a more natural sound. The downside is that you lose the bass - a sub would be able to pick up the slack. At this setting it's very pleasing, though. I don't like that there's no fine tuning the sound any further than simple bass/treble sliders. There's also no bluetooth. If you want to play music through these speakers it's wifi only. It's not a bad thing but not having to allow it network or internet access would be a big plus since it's just a speaker that has no need at all to connect to my network and especially not outside of my local network. It's a decent soundbar, but nothing I would ever buy for my main set up. It's good enough for my daughter's room or maybe as a standalone music speaker. Too many limitations make it not really shine like I had hoped it would.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for your review. Ray is designed for smaller TV rooms and for secondary TVs in a bedroom or office. Optical really shines in these situations because it's nearly ubiquitous on all TVs in the past 15 years, and it's fairly plug-and-play. Given its use of Optical, Ray can use any IR remote to control the soundbar's volume, which covers cable boxes, streaming device remotes, and most TVs. If a TV remote outputs RF or Bluetooth, some manufactures offer the ability to turn on IR functionality within the TV settings. All Sonos products require a network connection and setting up a Sonos account as the entire Sonos ecosystem is a network connected one. As for the sound quality, we appreciate your feedback. The Sonos Ray does have the option for Trueplay which is an advanced tuning software built in to the iOS app (for iPhone and iPad), this tuning can be done just once and tune the speaker for the exact location it is placed. Thank you again for your review. john.milton

  • Rated 1 out of 5 stars

    Sound quality is poor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is poor and very underwhelming. We have had other soundbars and external sound equipment that has cost much less and provided a much better experience. Most likely going to return this product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great gaming/small TV option - MUST HAVE OPTICAL

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very purpose driven device and for what it's designed for it works beautifully. It's basically an nicely priced introduction into the Sonos ecosystem because you really need to use the Sonos app to do anything beyond have it provide a better sound response than the given TV or PC. The sizing is absolute ideal though. It easily fits under my 27" monitor and perfectly accompanies a 40" to 55" TV without overwhelming the TV space. Since you're using optical, there's no ARC (HDMI) connection so you have to program your regular remote with an IR to control it but honestly I just use the Sonos app. The use of the Sonos app is where it really shines because that's how you can stream music and incorporate it into a larger ecosystem. Overall the sound is super crisp and this soundbar SHINES when it comes to understanding what's being spoken on movies and such. Usually with these smaller systems there's no balancing so words get muffled into the surrounding sound making it harder to understand what's going on. Definitely not a problem with this soundbar as I was easily able to make out conversation despite scenes that included explosions and other major audio effects. It's a definite step up from your built-in sound from the TV but would absolutely benefit from the Sonos sub (and hopefully forthcoming mini sub) to add some bass to movies. For gaming I love the thing as trying to position standard soundbars is an exercise in futility and this one so perfectly slots in under the monitor.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy Sonos

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was such a pain to try to pair with the Samsung remote I returned it . Left a couple holes in my wall where the bracket for it was minted. Really awful!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Awesome Sound!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this item for free from BestBuy and Sonos in exchange for my honest review of the item. I got this to replace a sound bar that I got about 6-7 years ago that worked fine but was starting to show its age. This Sonos sound bar was a breeze to set up, and I am super happy there’s not yet another remote control for me to have to keep track of, like my last one did. With this Sonos, I set it up with my iPhone and then set up my Apple TV 4K remote to be able to control the volume of the sound bar, and I was able to do it in less than 5 minutes from the start of the app download to the time I could use the remote, it was that quick! The sound quality is great, and I could tell it was an upgraded sound from my last sound bar as soon as I turned it on - the sound is crisp and level, there’s no major fluctuations like I was starting to hear with the old one. I need to play around more with the balance settings, though, because while I love bass, especially for music, when it is just dialogue it can be a bit too much and hard to understand. I haven’t gotten to try it out yet, but I’m also really excited about the Airplay option without going through my Apple TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome I had a great experience with buying this product from Best Buy. The product works excellent and it has great sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Sound!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sonos Ray sound bar is an excellent sounding product. It is a great option for those who are in smaller spaces or just want great sound at a great price. While you won’t get any pounding bass from this sound bar, you will still get quality sound that will fill a small to medium sized room. Set up is easy, user friendly and I didn’t have any issues with the process. You will have to connect via the included optical cable as there is no HDMI input, unfortunately. There also isn’t a 3.5 mm output jack either which is a big bummer. I was hoping to be able to hook this up to my gaming monitor but no luck. Additionally, there is no Bluetooth connectivity. The point of this product is to deliver awesome sound at an affordable price and it does both well. It is so nice to not have to use the cheap speakers that come with most televisions today. The Sonos Ray really enhances the overall experience of watching movies or gaming and I’m very pleased with it so far! If you’re looking for an excellent, high quality and affordable sound bar you will not be disappointed with the Sonos Ray.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This bar is awesome for the price! The sub is fantastic!

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Best sound bar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were looking for a soundbar to improve the dialogue while watching TV. A sales rep suggested the Sonos. So glad we got it. Excellent sound quality and easy online setup

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Speaker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love sound quality of this speaker highly recommend

    I would recommend this to a friend