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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1627 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,627 of 1,627 reviews
  • Rated 1 out of 5 stars

    Not compatible with Roku TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased, had to return. Not Roku TV compatible. Employees ensured my it would work, wasted my time. Very unhappy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Very null sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you already have a sonos one, you will not line the Ray speaker. I truly wanted to like it, however, there is no bass and the sound quality does not compare to even the small sonos one. I ended up returning it and purchased the Beam 2. As soon as I connected beam 2, you could tell the difference. If tou cant afford the beam 2 speaker, I suggest buying the Sonos one instead, it sounds much better than Ray.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you very much for this review! We are sorry you didn't like your Sonos Ray, but are excited for you to listen on the Sonos Beam. We did just want to jump in and mention that Sonos One is not meant for TV listening unless it's grouped with one of our soundbars or bonded as surround sounds. Ray is our smallest speaker for the television, whilst One is really designed for music. - thanks again! john.milton

  • Rated 3 out of 5 stars

    Wish it had a remote

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is decent enough but I absolutely hate that I have to use my phone to control the volume.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Hi Nick, thank you for your review. The Sonos Ray can be controlled by any IR remote you may have. Though you can control it with your phone, you dont have to if you have an IR remote like a TV, cable, streaming box remote. john.milton

  • Rated 2 out of 5 stars

    Sano sound bar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this sound bar to increase the volume of my TV, but it would only connect to my stereo. So I returned it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could I give you 0 stars ? I would. Drove 50 miles for nothing

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Open Box problem.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Sonos Tay open box and then discovered it was actually a used product. Best Buy replaced it with a new but it doubled my installation charge because the Tech had to come a second time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sonos Ray

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work out of the box. Unfortunately had to return.

    I would recommend this to a friend