Customer Ratings & Reviews
- Model:
- RAYG1US1BLK
- SKU:
- 12061320
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Not great. App is awful
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very basic soundbar that doesn't really enhance the sound. The app is awful too. Would not recommend
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We're truly sorry to hear that your experience with the Sonos Ray has not met your expectations. We understand that both sound quality and the app are crucial aspects of your enjoyment, and it's disappointing to hear that you’ve had issues with both.
To help improve the sound experience, we recommend checking the following:
Sound Settings: Explore the sound options in the Sonos app, like adjusting bass, treble, or using the Trueplay tuning feature to optimize your sound based on your room’s acoustics.
Regarding the app, we recognize that it can sometimes feel cumbersome, and we are constantly working to improve it. If you're experiencing specific issues, we'd love to hear more about them so we can assist you further.
Your feedback is valuable, and we apologize for the inconvenience you've faced. Please don’t hesitate to contact our support team at support.sonos.com for any further assistance or troubleshooting. Thank you for sharing your thoughts with us.
Bad buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible sound bar. Kept going out. Words and mouth movements didn't match. Finally it died
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your feedback, and we are truly sorry to hear about your disappointing experience with the Sonos Ray. A soundbar should enhance your entertainment experience, not cause frustration, and we regret that this was not the case for you.
The issues you described, such as audio syncing and eventual failure, are not typical of our products and suggest a technical problem. If you're open to troubleshooting, please contact our support team directly at support.sonos.com and we can assist further, including exploring warranty options.
We value your feedback and are committed to improving your Sonos experience. Thank you for giving us the chance to make this right.
Do better Sonos!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app is garbage. I had to reset my WiFi and nothing works anymore. Did a complete factory reset and it still does not work. Do not buy this garbage.
No, I would not recommend this to a friendIt is a Sonos.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a Sonos product which has a good reputation. The Ray is no exception.
I would recommend this to a friendDon’t buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited and the SONOS Ray felt very short of my expectations. I was replacing a Samsung sound bar so did a before and after test. The 2 year old sound bar was bette and much cheaper. I returned the Ray and purchased the Beam. Much happy!
No, I would not recommend this to a friendIt’s not great
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only parable through Bluetooth and optical, sound isn’t great and has static or sound issues where it raises and lowers the volume of a show on its own
No, I would not recommend this to a friend- Pros mentioned:Size, Sound qualityCons mentioned:Connectivity
Great and Small Speaker
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for bells and whistles, look at a higher price range. This is a very basic sound bar that sounds extremely good. It has all the options needed for streaming over Wi-Fi or optical from TV. There is also an ethernet port on the back. Your connection options are very limited. There is no Bluetooth, so the initial setup is done over Wi-Fi. I would highly recommend checking for updates immediately, the process is much smoother after the first update. You get access to the Sonos Radio, along with streaming whatever you like over Wi-Fi. When connected to the TV the install instructs you to turn off the internal speakers on the TV, it does not look like there is a way to sync audio to the internal TV speaker timing. Using the digital audio input the sound is fantastic. You will only get the forward sound, but the speaker has no problem filling the room with your chosen audio. There are two woofers and two tweeters based on the specs. This speaker is fantastic for a small apartment or a game/family room. I can see people using this as a speaker only as it sounds so good. Sonos has hit another home run. The size of the speaker is about 22 inches at the front and 20 inches at the back. The top controls are centered. I figure this is good to know if you plan on sliding it into a opening under the TV. It is a little more that 2 3/4 inches tall and 2 1/2 inches tall at the back. Roughly 3 3/4 inches deep.
I would recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you so much for your review! We are thrilled you are enjoying the sound quality, design, and Sonos Radio!
Waste of money.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent multiple hours trying to set this up, and it won't connect/work. I'm not wasting anymore time with it.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I'm sorry to hear that you've had such a frustrating experience with your Sonos Ray. Let's try to resolve the issues you're facing with a few troubleshooting steps. If these don't work, it may be worth considering contacting Sonos support for further assistance or a potential replacement.
Troubleshooting Steps for Sonos Ray Setup
Check Connections
Ensure that all cables are securely connected, including the power cable and the connection to your TV.
Make sure your TV is set to use the correct audio output (optical or HDMI ARC) that the Sonos Ray is connected to.
Use the Sonos App
Open the Sonos app on your smartphone or tablet.
Ensure the app is up-to-date by checking for updates in your app store.
Follow the in-app instructions for setting up a new device. This usually involves adding a new speaker to your system and following the prompts.
Network and Wi-Fi
Ensure that your Sonos Ray is within range of your Wi-Fi network and that the network is functioning properly.
Try rebooting your router and ensuring that it supports 2.4 GHz, which Sonos products often require.
Factory Reset
If you haven't tried this yet, performing a factory reset might help. To reset the Sonos Ray:
Unplug the power cord from the Sonos Ray.
Press and hold the Join button (∞) while plugging the power cord back in.
Continue holding the button until the light flashes orange and white.
Compatibility Check
Ensure that your TV is compatible with the Sonos Ray. Some older TV models might have compatibility issues.
If Troubleshooting Fails
If these steps don't resolve the issue, here are a few additional options:
Contact Sonos Support: Reach out to Sonos support for assistance. Provide them with detailed information about the steps you've taken so far.
I'm really sorry for the inconvenience you've faced. Your feedback is valuable, and I hope this helps you get your Sonos Ray working.
Total Loss
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I had read the reviews before purchasing. Poor sound quality. Returning to exchange for another brand and will make sure there's HDMI connectivity offered.
No, I would not recommend this to a frienddoesn't work for me and Best Buy won't take back
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to set up with the TV purchased at Best Buy and Best Buy refused to accept return. Will try giving it to a friend.
No, I would not recommend this to a friendSonos Ray broke within a month.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Sonos Ray and it broke within a month. I don't know why but it started a sketchy sound coming from the soundbar.
No, I would not recommend this to a friendDon’t waste your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is terrible and the volume is very low. I am extremely disappointed with this purchase especially from Sonos. Don’t waste your money
No, I would not recommend this to a friendProduct never delivered and charged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was never delivered and now CS is not responding to my inquiries
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I'm truly sorry to hear that your Sonos Ray was not delivered, and that you're having trouble getting a response from Best Buy’s customer service. We completely understand how frustrating this must be, and we want to help you find a solution.
Here are a few steps you can take to get this resolved:
Check your order status: Log into your Best Buy account and review the status of your order. If a tracking number is available, it should provide updates on where the item might be.
Contact Best Buy via multiple channels: If phone or email support isn’t working, consider reaching out via their chat support.
Visit a Best Buy store: If possible, visiting your local store in person with your order details might expedite assistance.
If you continue to have trouble, please don’t hesitate to reach out to Sonos support at support.sonos.com for additional guidance. While Best Buy handles the transaction, we're here to support you in ensuring you receive your product. We apologize for the inconvenience and hope this is resolved for you quickly.
Research issues with voice delay before you buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rating this low since we could not get the TV voice to match the sound (delay). We tried the trouble shooting we found online but ended up returning it.
No, I would not recommend this to a friendDid not meet Expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We couldn't tell the difference in our TV sound with or without the sound bar. We disconnected it and returned it.
No, I would not recommend this to a friendI won't be coming back.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item without even opening it. It was connected to a very bad session with the new TV that I purchased.
No, I would not recommend this to a friendBest Buy was a mess
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My order never arrived. Store didn't gave a credit and is has been care about nothing.
No, I would not recommend this to a friendSubstandard sound performance
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound produced was substandard and did not warrant the $280 price tag.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi there,
I understand you were disappointed with the sound quality of the Ray and felt it didn't justify the price. It's important to us that you have a positive Sonos experience. Here's what we can do:
Troubleshooting:
Placement: Speaker placement can drastically affect sound. Is the Ray on a shelf or enclosed space? Experiment with placement for potential improvement.
Room Acoustics: Room size and materials impact sound. Could you describe your room's setup?
Sound Settings: Explore the EQ settings (bass, treble) in the Sonos app for adjustments to your liking.
Alternatives:
If you're seeking a more robust sound experience, we might discuss upgrading to the Beam or Arc for a noticeable difference.
Sonos
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was not as advertised by sales person. Did not work the way it was described,
No, I would not recommend this to a friendUSELESS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horible sound, cuts in and out. Not compatable with the TV they sold with this.
No, I would not recommend this to a friend