Customer Ratings & Reviews
- Model:
- RAYG1US1BLK
- SKU:
- 12376472
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are enthusiastic about the product's exceptional sound quality, with many praising its fantastic bass. They also highlight its ease of use, easy setup, and compact, sleek design. However, a notable concern among users is connectivity issues. Additionally, the absence of a remote control, lack of an HDMI port, and occasional compatibility problems have been mentioned.
This summary was generated by AI based on customer reviews.
Perhaps another time.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ended up returning this sound bar. First, when GS went to install it, the mounting bracket was not included. We tried the tv with it's own sound and are satisfied for now. May look for sound bar later
No, I would not recommend this to a friendSound bar A+
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of two worked, but Bestbuy replaced no problems. Squad was great.
I would recommend this to a friendNot exactly what I thought
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Sonos brand and all of the speakers but def felt like i may have bought it for just that reason, its no more special than the others and unless you are always home youll hear it when you set jt up to sound for your tv or devices.
I would recommend this to a friendSounds bar
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item 1111111111111111111111111111111111111111
I would recommend this to a friendAmazing value
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing value for the money. A great starter for those who have never had a sound bar or surround system
I would recommend this to a friend- Cons mentioned:Compatibility, Connectivity
Sonos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does not work with my TV. There is no output port to plug the cord into.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .It sounds like you're having trouble connecting your Sonos Ray to your TV. Here are some steps to troubleshoot and resolve the issue:
Check Connection Ports:
The Sonos Ray should connect to your TV via an optical audio cable. Ensure that your TV has an optical audio output port (often labeled "Optical" or "Digital Audio Out"). If your TV doesn't have this port, you might need a different soundbar or an adapter to connect.
Verify the Optical Cable Connection:
Ensure the optical cable is securely plugged into both the Sonos Ray and the TV. The cable should click into place.
Select the Correct Input:
On your TV, go to the audio settings and make sure the audio output is set to "Optical" or "Digital Audio Out" rather than the TV's internal speakers.TV Compatibility:
Verify that your TV's optical output settings are compatible with the Sonos Ray. Some TVs have settings for audio formats that might need adjustment.
If these steps don’t resolve the issue, it might be helpful to consult the Sonos support website at support.sonos.com or contact their customer service for further assistance.
I hope this addresses your concern!
Not easy to use with TCL brand TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We could not get this to pair up with our new TCL TV control device. The sound bar would work but you needed to install on your phone or our Dish Control. We exchanged for another brand.
No, I would not recommend this to a friendSonos - Ray Soundbar Static
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I chose this soundbar due to its ability to be mounted on the TV wall mount under the TV. Packaging was nice and the unit was well protected with all of the required components. Once mounted the App was used to complete the set up and that was straight forward. Unfortunately after just a week of use the unit developed static in the playback sound. None of the settings would compensate for the static even though a fiber optic was used as the signal source. The unit was returned as defective for a full refund. To date I have not found another unit to install.
No, I would not recommend this to a friendLove it t
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love sonos and this is a good product. Easy to integrate
I would recommend this to a friend- Cons mentioned:Connectivity
Delete and Add
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are a lot of connection issues with our SONY-TV, ROKU Box. We have to delete and add the SONOS speakers and Ray Bar to get some connectivity, until the next burp.
No, I would not recommend this to a friend No title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cashier had an unnecessary attitude. I still have no idea what they sound like because they haven been set up yet unless they dont work entirely. I was told by a floor salesman that they provide setting them up to make sure they work properly. Recommend not buying from Best Buy.
No, I would not recommend this to a friendNo smart phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. I wish I did not need a smart phone to work it.
I would recommend this to a friendRay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great Never had any issues Was easy to set up
I would recommend this to a friendAmazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Great purchase. Thank you so much for ask
I would recommend this to a friendLucien
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer did good job. Unfortunately the Sona will be returned.
I would recommend this to a friendPoor customer service for missing parts.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is about Best Buy, not the Sonos Ray. They sent the product with a missing plug, three chats and two phone calls later, I've been lied to, given the run around, and not sent the missing part. All I asked for was the part. They offered a new Ray, then cancelled the offer without telling me. They then offered a full refund. Weird but OK, all I wanted was the plug. I said OK. They never refunded me anything. I was lied to in the chat. The phone was no better. Run from Best Buy.... Run as fast as you can!
No, I would not recommend this to a friendSonos Ray
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great product that I would recommend to others
I would recommend this to a friendSimple and works great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy installation and configuration was a snap. Mounted to my existing TV just fine!
I would recommend this to a friendClean sound for a reasonable cost
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition for the smaller room… but you will want the sub.
I would recommend this to a friendTV & Me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well in the bedroom - couldn't be more pleased
I would recommend this to a friend