Customer Ratings & Reviews
- Model:
- RAYG1US1BLK
- SKU:
- 12376472
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are enthusiastic about the product's exceptional sound quality, with many praising its fantastic bass. They also highlight its ease of use, easy setup, and compact, sleek design. However, a notable concern among users is connectivity issues. Additionally, the absence of a remote control, lack of an HDMI port, and occasional compatibility problems have been mentioned.
This summary was generated by AI based on customer reviews.
no worth the price imo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no worth the price imo. the five has better sound quality for the price of the ray.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't get it to connect to my Samsung TV.. What more is there to say.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your review. Sonos Ray connects to your Samsung TV using the provided Optical cable. Depending on your model of Samsung TV, the optical output would be located on the back of the TV or on the connection box that is supplied by Samsung. Please consult this Sonos Ray user guide for set up: https://www.sonos.com/en-au/guides/ray . If you continue to have any issues please contact Sonos support at Sonos.com/support . We hope you are able to get your Ray connected and you enjoy the experience.
- Pros mentioned:Sound quality
Love it!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing speaker for the price! I love it with a passion of a thousand suns!
I would recommend this to a friend SONOS Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We returned it for a SONOS upgrade bigger soundbar
I would recommend this to a friendDisappointing setup/Failed setup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor app setup and didn’t work with my IR remote or generic IR remote. Not the experience I expected from Sonos
No, I would not recommend this to a friend- Pros mentioned:Size
Fantastic sound for a small bar!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this bar for our bedroom and great investment for the size and price.
I would recommend this to a friend sorry information on how to tune
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a waste of time and money. I bought this speaker 30 days ago. it cannot be tuned. I asked the Best Buy geek to tune it, he knew how to connect it but could no properly tune it to my Sony TV. I tried but dialog sounds like it's in a barrel and I'm being overwhelmed with pounding bass.
No, I would not recommend this to a friendOk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok not loud enough for me, but ok for a very small room like a closet.
No, I would not recommend this to a friend- Cons mentioned:Hdmi
Useless
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is decent but can’t pair it with any tv remote that uses RF or Bluetooth. Lack of HDMI port is laughable. Look elsewhere
No, I would not recommend this to a friend - Cons mentioned:Compatibility
Mr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer advised it was not combatable with my LG TV. I was disappointed. He tried two different Sonos models. Both Ray and Beam.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good sound and quality for a smaller room. No complaints
I would recommend this to a friend - Pros mentioned:Sound quality
Sonos Ray
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, just make sure you have a digital out on your TV.
I would recommend this to a friend - Pros mentioned:Sound quality
Small tv must
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this thing.. Really helps the audio for the small tv..
I would recommend this to a friend - Pros mentioned:Sound quality
Sonos soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound for the price Perfect for a smsll bedroom.
I would recommend this to a friend - Pros mentioned:Sound quality
GREAT entry into Sonos
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Sound is very impressive. Sonos never disappoints.
I would recommend this to a friend - Pros mentioned:Sound quality
Great Speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Sonos gives better sound that just the TV speakers.
I would recommend this to a friend Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is not as good as I would expect for the cost
No, I would not recommend this to a friendSonos Soundbar Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No hdmi connection which makes connection much easier. Unit not suited for a medium sized room. It does not put out enough volume. I returned to Best Buy for a different unit.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Waste of money.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent multiple hours trying to set this up, and it won't connect/work. I'm not wasting anymore time with it.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I'm sorry to hear that you've had such a frustrating experience with your Sonos Ray. Let's try to resolve the issues you're facing with a few troubleshooting steps. If these don't work, it may be worth considering contacting Sonos support for further assistance or a potential replacement.
Troubleshooting Steps for Sonos Ray Setup
Check Connections
Ensure that all cables are securely connected, including the power cable and the connection to your TV.
Make sure your TV is set to use the correct audio output (optical or HDMI ARC) that the Sonos Ray is connected to.
Use the Sonos App
Open the Sonos app on your smartphone or tablet.
Ensure the app is up-to-date by checking for updates in your app store.
Follow the in-app instructions for setting up a new device. This usually involves adding a new speaker to your system and following the prompts.
Network and Wi-Fi
Ensure that your Sonos Ray is within range of your Wi-Fi network and that the network is functioning properly.
Try rebooting your router and ensuring that it supports 2.4 GHz, which Sonos products often require.
Factory Reset
If you haven't tried this yet, performing a factory reset might help. To reset the Sonos Ray:
Unplug the power cord from the Sonos Ray.
Press and hold the Join button (∞) while plugging the power cord back in.
Continue holding the button until the light flashes orange and white.
Compatibility Check
Ensure that your TV is compatible with the Sonos Ray. Some older TV models might have compatibility issues.
If Troubleshooting Fails
If these steps don't resolve the issue, here are a few additional options:
Contact Sonos Support: Reach out to Sonos support for assistance. Provide them with detailed information about the steps you've taken so far.
I'm really sorry for the inconvenience you've faced. Your feedback is valuable, and I hope this helps you get your Sonos Ray working.
- Cons mentioned:Connectivity
connect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.can’t connect to tv, works only with the app, and if i want to listen i have to get up and up/down the volume. for me it didn’t work
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hello,
While most TVs are compatible with Sonos home theater speakers, some may need additional configuration or may not work with Sonos. Here are some basic requirements when using Sonos speakers with your TV.
If you do not see some of the ports of menu options mentioned below, consult your TV or external source device’s manual or manufacturer support for help.
TV requirements
Ray, Playbar, and Playbase require a TV with a digital optical audio output.
I hope this helps.