Customer Ratings & Reviews
- Model:
- RAYG1US1BLK
- SKU:
- 6506474
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are pleased with the sound quality, ease of use, and compact size of the Ray All-in-One Soundbar. Many also appreciate the bass, simple setup, and sleek design. However, some customers have expressed concerns regarding connectivity issues and the absence of a remote control. Others have noted the lack of HDMI and compatibility problems.
This summary was generated by AI based on customer reviews.
A bit displeased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was a requirement needed that is a smart phone to set up and use the product. You will need to download an app to setup and use the product. This did not work for me so I needed to return the product.
No, I would not recommend this to a friendSONOS Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item. A minor complaint: there's no sound level indicator.
I would recommend this to a friendSoundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as I wanted but works good for the price
I would recommend this to a friendSounds bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it and would recommend it to anyone who ask me about it
I would recommend this to a friendGood quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase in a while, geek squad walked me thru setting it up with my tv! They’re so awesome.
I would recommend this to a friendOk for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not bad. i purchased Sonos one SL but found that it is not a Bluetooth speaker so I replaced it with this one. satisfied so far
I would recommend this to a friendGreat Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product...............................................
I would recommend this to a friendMr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keep up the great job you huys are doing have a good day
I would recommend this to a friendSonos Sound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Selection to buy from. Salespersons helped us to select according to the use. Set up was excellent.
I would recommend this to a friendSonos lover
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sonos I have them in every room and I used to be a Bose guy
I would recommend this to a friendPoor customer service for missing parts.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is about Best Buy, not the Sonos Ray. They sent the product with a missing plug, three chats and two phone calls later, I've been lied to, given the run around, and not sent the missing part. All I asked for was the part. They offered a new Ray, then cancelled the offer without telling me. They then offered a full refund. Weird but OK, all I wanted was the plug. I said OK. They never refunded me anything. I was lied to in the chat. The phone was no better. Run from Best Buy.... Run as fast as you can!
No, I would not recommend this to a friend- Cons mentioned:Connectivity, Remote control
bad sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work well. does not connect to the well. Have to use an app on the phone to change volume, cannot use the TV remote
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi there,
I'm sorry to hear you're having trouble with your Ray soundbar. Let's figure out why it's not connecting reliably and why you can't use your TV remote!
Troubleshooting Steps:
Connection Type:
Please confirm if you've connected the Ray to your TV using an optical cable. This is crucial for troubleshooting.
App Setup:
Open the Sonos app and head to Settings -> System -> [Your Room Name] -> Home Theater -> Remote Control Setup.
Follow the on-screen prompts to configure your TV remote to control the Ray.
TV Settings (optical connection):
Check your TV's audio settings and ensure "Audio Out" is set to "Optical" (or "Digital Out").
Enable "External Speakers" or similar options in your TV's sound settings.
I hope this helps!
BK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product Easy to deal with Good sales rep
I would recommend this to a friendPerhaps another time.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ended up returning this sound bar. First, when GS went to install it, the mounting bracket was not included. We tried the tv with it's own sound and are satisfied for now. May look for sound bar later
No, I would not recommend this to a friendSoundbar
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and great price. Very easy to hook up and install
I would recommend this to a friendSonos soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the perfect size soundbar for our bedroom,
I would recommend this to a friendSet Up Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When setting up the soundbar, the app gets to the point where you need to set up your TV remote. When trying to set that up, that app consistently fails. Called customer service and they let me know it’s a known issue and there is no fix. IR remotes can not be paired currently, and you would have to use the app or buttons to change volumn. All I was told is “engineering is working on it”. So be prepared to pay a premium price and an essentially unusable product. Other users are reporting similar problems lately, looking at other . So for now, look elsewhere. Silver lining is you can get sound out of it.
No, I would not recommend this to a friendDoes the job
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice sound, the only problem is no HDMI connection which doesn’t allow you to use the tv or any remote control to adjust the volume. You can only control the volume by the Sonos app or manually on the ray.
I would recommend this to a friend- Pros mentioned:Sound quality
Great small speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great speaker and it had the features I needed but we returned it because the price of the Sonos Arc came down significantly for the holiday season and that was what I truly wanted. I did strongly consider keeping this and selling my old Sonos Playbar but I really like that speaker.
I would recommend this to a friend Happening Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Minimal and unobtrusive decor and efficient service.
I would recommend this to a friend