Customer Ratings & Reviews
- Model:
- RAYG1US1BLK
- SKU:
- 6506474
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are pleased with the sound quality, ease of use, and compact size of the Ray All-in-One Soundbar. Many also appreciate the bass, simple setup, and sleek design. However, some customers have expressed concerns regarding connectivity issues and the absence of a remote control. Others have noted the lack of HDMI and compatibility problems.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Hdmi
Poor experience
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredibly difficult to set up. Bluetooth does not work. Did not come with optical cable
No, I would not recommend this to a friend Sono sound bar
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my sound bar sono since March ,2 2024,up to now I’m unable to pair it with my TV
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hello MoribaC,
I am sorry to hear your setup and connection to your TV with Sonos Ray has been less than stellar. I recommend trying the following: 1. Check Connections: Ensure the optical cable is securely connected between the soundbar and the TV. The cable should be firmly plugged into both the TV's optical out port and the soundbar's optical in port. 2. Input Source: Make sure your TV is set to output audio through the optical port. This setting is usually found in the TV's audio settings menu. Sometimes it's labeled as "External Speakers" or "Optical Out." 3. Power Cycle: Turn off both the TV and the soundbar, unplug them from the power source, wait for about 30 seconds, then plug them back in and power them on. 4. Audio Format: Ensure that the audio format output by the TV is compatible with the Sonos Ray. The Ray typically supports stereo and Dolby Digital, but not more advanced formats. 5. Sonos App: Open the Sonos app on your mobile device and check if it recognizes the Ray. You might need to reconfigure the setup in the app. 6. Firmware Update: Make sure both your TV and Sonos Ray have the latest firmware updates installed. Updates can resolve compatibility issues. 7. Cable Condition: Inspect the optical cable for any visible damage. If it looks worn or damaged, try using a different cable. 8. TV Settings: Check the TV's audio settings to ensure it is not set to a different audio output mode or format that might not be supported by the Sonos Ray. 9. Try a Different Port: If possible, connect the soundbar to a different optical port on the TV, or test the soundbar with a different TV to rule out issues with the "s optical output.
If these solutions still do not work for you I recommend contacting support at support.sonos.com for further assistance. I hope this helps and good luck with your device!
Sonos Ray
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.See review on non-delivery of television. If I could give a review of minus 5, I would.
No, I would not recommend this to a friendSet up process is MISERABLE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning device. FAR too DIFFICULT to install. Had to purchase new device in order to get the minimum iOS. Then it wouldn't sync with my Sony TV remote. Consumer Reports says it's good; may be true...BUT ONLY IF YOU CAN GET IT SET UP.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Returned for refund
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned since it wasn’t compatible to our Samsung TV. Also connecting instructions were vague .
No, I would not recommend this to a friend volume can’t control with Samsung Universal remote
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos xray soundbar volume control is not working with Samsung Universal remote
No, I would not recommend this to a friendLimited
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only digital hook up limited not happy Don’t buy !
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Sonos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this item very complicated set up, and not comparable with other brands as far as plug and play
No, I would not recommend this to a friend Buy something else
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died in less than one year, no support from sonos. Will no longer connect and just hisses. We have a lot of Sonos products, this one is garbage. Save yourself the trouble.
No, I would not recommend this to a friendBest Buy is going to be the next failed box store
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fail - I go to best buy to get good advise. This is what I was told to buy and didn't work. Gonna take my chances with amazon from now on.
No, I would not recommend this to a friendJUNK! Sonos Ray All-in-One Soundbar for TV & Music
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. System always taking over tv itself. I don't want something that I have to use a phone to use!
No, I would not recommend this to a friendSonos soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a Samsung tv and the Sonos soundbar. Also scheduled geek squad to install. Well the tv doesn't have the infared laser cord connection and could've connect to the soundbar. So nothing got installed and sonos soundbars are being refunded
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not work with my tv. My nephew has tried to get it to work but nothing has helped.
No, I would not recommend this to a friend Disappointed!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t review and missed deadline to return. Very disappointed as I really don’t need this item. Only giving a one because I can’t return item.
No, I would not recommend this to a friendNot good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality on this one was in that great wasn't too loud. Ended up returning it. Quality kind of was subpar.
No, I would not recommend this to a friendDid not improve sound from tv speakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with our new Sony tv (Bravia 3 LED). The speakers on the tv were actually better than the sound from the soundbar. Returned.
No, I would not recommend this to a friendNOT FOR ME
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item, did not care for having to use the app on phone for a lot of things. Bought the beam to replace it.
No, I would not recommend this to a friendSonos Ray is Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fact that you have to use your phone to control the volume is a deal breaker. Does not work with a Samsung TV remote. Ridiculous interface. Also, not a bluetooth speaker, operates on Wi-fi, and the sound cuts in and out. Would not recomend at all.
No, I would not recommend this to a friendSonos for TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't enhance TV sound like I expected. Probably OK for other purposes, but not for TV sound improvement.
No, I would not recommend this to a friendSonos Ray
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No remote came with it. Sound quality is mediocre. Difficulties setting up.
No, I would not recommend this to a friend