Customer Ratings & Reviews
- Model:
- RAYG1US1BLK
- SKU:
- 6506474
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are pleased with the sound quality, ease of use, and compact size of the Ray All-in-One Soundbar. Many also appreciate the bass, simple setup, and sleek design. However, some customers have expressed concerns regarding connectivity issues and the absence of a remote control. Others have noted the lack of HDMI and compatibility problems.
This summary was generated by AI based on customer reviews.
Missing order
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My order was canceled so I am unable to review the soundbar.
No, I would not recommend this to a friend- Pros mentioned:Bass, Size, Sound quality
Great gaming/small TV option - MUST HAVE OPTICAL
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very purpose driven device and for what it's designed for it works beautifully. It's basically an nicely priced introduction into the Sonos ecosystem because you really need to use the Sonos app to do anything beyond have it provide a better sound response than the given TV or PC. The sizing is absolute ideal though. It easily fits under my 27" monitor and perfectly accompanies a 40" to 55" TV without overwhelming the TV space. Since you're using optical, there's no ARC (HDMI) connection so you have to program your regular remote with an IR to control it but honestly I just use the Sonos app. The use of the Sonos app is where it really shines because that's how you can stream music and incorporate it into a larger ecosystem. Overall the sound is super crisp and this soundbar SHINES when it comes to understanding what's being spoken on movies and such. Usually with these smaller systems there's no balancing so words get muffled into the surrounding sound making it harder to understand what's going on. Definitely not a problem with this soundbar as I was easily able to make out conversation despite scenes that included explosions and other major audio effects. It's a definite step up from your built-in sound from the TV but would absolutely benefit from the Sonos sub (and hopefully forthcoming mini sub) to add some bass to movies. For gaming I love the thing as trying to position standard soundbars is an exercise in futility and this one so perfectly slots in under the monitor.
I would recommend this to a friend Wrong Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the Sonos sound bar was highly recommended for the 85” TV I purchased, after it was installed, it did not work. A call to the Spectrum Cable Company advised us Sonos does not work with Spectrum.
No, I would not recommend this to a friendNo power
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for about a month and was listening to it one night and it starting emitting a screech sound and shut off. Now it doesn’t get power even with a new cord. A lot less f money to spend on a speaker that breaks in a month. Not worth it
No, I would not recommend this to a frienddisaster
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sent without proper packaging, could not be set up, returned. Have multiple other functional Sonos speakers
No, I would not recommend this to a friendReturned
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not do what I bought it for, even thought it said it would.
No, I would not recommend this to a friendNot great. App is awful
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very basic soundbar that doesn't really enhance the sound. The app is awful too. Would not recommend
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We're truly sorry to hear that your experience with the Sonos Ray has not met your expectations. We understand that both sound quality and the app are crucial aspects of your enjoyment, and it's disappointing to hear that you’ve had issues with both.
To help improve the sound experience, we recommend checking the following:
Sound Settings: Explore the sound options in the Sonos app, like adjusting bass, treble, or using the Trueplay tuning feature to optimize your sound based on your room’s acoustics.
Regarding the app, we recognize that it can sometimes feel cumbersome, and we are constantly working to improve it. If you're experiencing specific issues, we'd love to hear more about them so we can assist you further.
Your feedback is valuable, and we apologize for the inconvenience you've faced. Please don’t hesitate to contact our support team at support.sonos.com for any further assistance or troubleshooting. Thank you for sharing your thoughts with us.
Bad buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible sound bar. Kept going out. Words and mouth movements didn't match. Finally it died
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your feedback, and we are truly sorry to hear about your disappointing experience with the Sonos Ray. A soundbar should enhance your entertainment experience, not cause frustration, and we regret that this was not the case for you.
The issues you described, such as audio syncing and eventual failure, are not typical of our products and suggest a technical problem. If you're open to troubleshooting, please contact our support team directly at support.sonos.com and we can assist further, including exploring warranty options.
We value your feedback and are committed to improving your Sonos experience. Thank you for giving us the chance to make this right.
Didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't get it to connect to my Samsung TV.. What more is there to say.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your review. Sonos Ray connects to your Samsung TV using the provided Optical cable. Depending on your model of Samsung TV, the optical output would be located on the back of the TV or on the connection box that is supplied by Samsung. Please consult this Sonos Ray user guide for set up: https://www.sonos.com/en-au/guides/ray . If you continue to have any issues please contact Sonos support at Sonos.com/support . We hope you are able to get your Ray connected and you enjoy the experience.
Do better Sonos!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app is garbage. I had to reset my WiFi and nothing works anymore. Did a complete factory reset and it still does not work. Do not buy this garbage.
No, I would not recommend this to a friendIt is a Sonos.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a Sonos product which has a good reputation. The Ray is no exception.
I would recommend this to a friendDon’t buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited and the SONOS Ray felt very short of my expectations. I was replacing a Samsung sound bar so did a before and after test. The 2 year old sound bar was bette and much cheaper. I returned the Ray and purchased the Beam. Much happy!
No, I would not recommend this to a friendIt’s not great
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only parable through Bluetooth and optical, sound isn’t great and has static or sound issues where it raises and lowers the volume of a show on its own
No, I would not recommend this to a friend- Pros mentioned:Size, Sound qualityCons mentioned:Hdmi
Great and Small Speaker
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for bells and whistles, look at a higher price range. This is a very basic sound bar that sounds extremely good. It has all the options needed for streaming over Wi-Fi or optical from TV. There is also an ethernet port on the back. Your connection options are very limited. There is no Bluetooth, so the initial setup is done over Wi-Fi. I would highly recommend checking for updates immediately, the process is much smoother after the first update. You get access to the Sonos Radio, along with streaming whatever you like over Wi-Fi. When connected to the TV the install instructs you to turn off the internal speakers on the TV, it does not look like there is a way to sync audio to the internal TV speaker timing. Using the digital audio input the sound is fantastic. You will only get the forward sound, but the speaker has no problem filling the room with your chosen audio. There are two woofers and two tweeters based on the specs. This speaker is fantastic for a small apartment or a game/family room. I can see people using this as a speaker only as it sounds so good. Sonos has hit another home run. The size of the speaker is about 22 inches at the front and 20 inches at the back. The top controls are centered. I figure this is good to know if you plan on sliding it into a opening under the TV. It is a little more that 2 3/4 inches tall and 2 1/2 inches tall at the back. Roughly 3 3/4 inches deep.
I would recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you so much for your review! We are thrilled you are enjoying the sound quality, design, and Sonos Radio!
Waste of money.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent multiple hours trying to set this up, and it won't connect/work. I'm not wasting anymore time with it.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I'm sorry to hear that you've had such a frustrating experience with your Sonos Ray. Let's try to resolve the issues you're facing with a few troubleshooting steps. If these don't work, it may be worth considering contacting Sonos support for further assistance or a potential replacement.
Troubleshooting Steps for Sonos Ray Setup
Check Connections
Ensure that all cables are securely connected, including the power cable and the connection to your TV.
Make sure your TV is set to use the correct audio output (optical or HDMI ARC) that the Sonos Ray is connected to.
Use the Sonos App
Open the Sonos app on your smartphone or tablet.
Ensure the app is up-to-date by checking for updates in your app store.
Follow the in-app instructions for setting up a new device. This usually involves adding a new speaker to your system and following the prompts.
Network and Wi-Fi
Ensure that your Sonos Ray is within range of your Wi-Fi network and that the network is functioning properly.
Try rebooting your router and ensuring that it supports 2.4 GHz, which Sonos products often require.
Factory Reset
If you haven't tried this yet, performing a factory reset might help. To reset the Sonos Ray:
Unplug the power cord from the Sonos Ray.
Press and hold the Join button (∞) while plugging the power cord back in.
Continue holding the button until the light flashes orange and white.
Compatibility Check
Ensure that your TV is compatible with the Sonos Ray. Some older TV models might have compatibility issues.
If Troubleshooting Fails
If these steps don't resolve the issue, here are a few additional options:
Contact Sonos Support: Reach out to Sonos support for assistance. Provide them with detailed information about the steps you've taken so far.
I'm really sorry for the inconvenience you've faced. Your feedback is valuable, and I hope this helps you get your Sonos Ray working.
Total Loss
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I had read the reviews before purchasing. Poor sound quality. Returning to exchange for another brand and will make sure there's HDMI connectivity offered.
No, I would not recommend this to a friendProduct never delivered and charged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was never delivered and now CS is not responding to my inquiries
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I'm truly sorry to hear that your Sonos Ray was not delivered, and that you're having trouble getting a response from Best Buy’s customer service. We completely understand how frustrating this must be, and we want to help you find a solution.
Here are a few steps you can take to get this resolved:
Check your order status: Log into your Best Buy account and review the status of your order. If a tracking number is available, it should provide updates on where the item might be.
Contact Best Buy via multiple channels: If phone or email support isn’t working, consider reaching out via their chat support.
Visit a Best Buy store: If possible, visiting your local store in person with your order details might expedite assistance.
If you continue to have trouble, please don’t hesitate to reach out to Sonos support at support.sonos.com for additional guidance. While Best Buy handles the transaction, we're here to support you in ensuring you receive your product. We apologize for the inconvenience and hope this is resolved for you quickly.
doesn't work for me and Best Buy won't take back
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to set up with the TV purchased at Best Buy and Best Buy refused to accept return. Will try giving it to a friend.
No, I would not recommend this to a friendSonos Ray broke within a month.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Sonos Ray and it broke within a month. I don't know why but it started a sketchy sound coming from the soundbar.
No, I would not recommend this to a friendGreat Speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Sonos gives better sound that just the TV speakers.
I would recommend this to a friend