Customer Ratings & Reviews
- Model:
- RAYG1US1
- SKU:
- 6506475
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the product's excellent sound quality, ease of use, and compact size. Many also appreciate its impressive bass, simple setup, and sleek design. However, some customers have experienced issues with connectivity. Other concerns include the absence of a remote control, lack of HDMI, and occasional compatibility problems.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Hdmi
Poor connectivity and low sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box EXCELLENT and it didnt work so I returned and had to pay the difference for a new one. Got it home and set it up. You can airplay music, so if your wifi goes out, so does your music. Why it doesn’t have a bluetooth option, I don’t know. It’s not very loud and nothing was special about the sound. I returned and will be going with a different brand.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing your experience, and we truly apologize for the frustration you encountered with your Sonos Ray. We understand how disappointing it can be when a product doesn't meet expectations, especially after dealing with setup issues and connectivity concerns.
We hear your concern regarding the lack of Bluetooth support, and we agree that it would provide additional flexibility for users in case of Wi-Fi interruptions. While Sonos Ray primarily relies on Wi-Fi and AirPlay for streaming, we understand that this may not be ideal for every situation.
Regarding the sound performance, we aim to offer a balanced, clear audio experience with our products, but we recognize that it may not meet everyone's personal preferences. If you are looking for something with deeper sound or louder volume, perhaps one of our other soundbars, such as the Sonos Beam or Arc, may better suit your needs.
We sincerely regret that the Ray didn’t work out for you, and we completely understand your decision to explore other options. If you ever decide to give Sonos another try, please know we are here to assist and ensure you have the best possible experience with our products.
Sounds bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it and would recommend it to anyone who ask me about it
I would recommend this to a friendSoundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as I wanted but works good for the price
I would recommend this to a friendsound bar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i'm glad i bought this sound bar it works well and we are happy
I would recommend this to a friendGood quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase in a while, geek squad walked me thru setting it up with my tv! They’re so awesome.
I would recommend this to a friendA bit displeased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was a requirement needed that is a smart phone to set up and use the product. You will need to download an app to setup and use the product. This did not work for me so I needed to return the product.
No, I would not recommend this to a friendSonos Sound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Selection to buy from. Salespersons helped us to select according to the use. Set up was excellent.
I would recommend this to a friend- Pros mentioned:Setup, Size, Sound qualityCons mentioned:Connectivity
Small Soundbar...BIG Sound!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As a long time Sonos user I was excited to get the newly released Ray Soundbar with WiFi. It's Sonos' latest soundbar release and is touted as a compact solution that's easy to setup and use. This is certainly the case as it literally takes just a few minutes to setup and use with a TV or as a speaker for music or gaming. Although it's diminutive in size, the sound is fantastic as expected from a Sonos speaker. Packaging - more and more consumer electronics companies are moving to recycled/recyclable packaging and Sonos has jumped on that wagon. The Ray is packaged very well and arrived in perfect condition. Included in the box is the Ray, power cord, optical cord and instructions. Build Quality - the Ray is definitely a compact soundbar weighing in at a little over 4 lbs. and measuring just 22" wide. The speakers are forward facing so based on that and the size this soundbar can be placed in a TV console, hung on a wall (with adapter, not included) or even on a desktop for gaming use. Although it's compact, the build quality is very impressive and as expected from Sonos. There are flush touch controls on the top of the unit and only an ethernet, optical and power connections. There's also an indicator light which can be toggled on/off with the Sonos app. Setup - As advertised by Sonos the Ray is super easy to setup and and use. Simply connect the optical and power cables, download the S2 Sonos app and begin the setup. It took about 2-3 minutes from unboxing to connected and running on my Vizio TV. Once up and running, the Ray is configureable through the S2 app. Sound such as bass and treble can be adjusted with the "EQ" and Trueplay allows the user to customize the sound based on the room the Ray is located in. Status light and lights for the touch controls are also adjustable in the app. Remote control setup is also managed with the app...and this is one area I was a bit let down. As the Ray is only able to connect to a TV with an optical audio cable, it only supports IR (infrared) remote controls. The remote for my Vizio TV is an RF and does not support the Ray. Sound Quality - This is where the Ray really shines. I am blown away by the BIG sound that comes out of such a compact soundbar. For use with TV, Sonos worked with Hollywood sound engineers to develop a speaker that delivers crisp and understandable dialogue. There's also an adjustment toggle in the app, and it works. With the optical audio cable, TV dialogue synced perfectly and no adjust meant was needed. Definitely use the Trueplay option and customize the Ray for your room(s). It creates a truly immersive sound experience! For music, the rich bass and crisp treble is amazing for such a small set up. I find myself using the Ray more and more for listening to Sonos Music instead of watching TV...the sound is that impressive. Pros: - BIG sound in a compact design - Sonos build quality - Sonos S2 app is easy to use and allows for customization - Trueplay - the immersive sound experience is incredible - Easy to setup and operate Cons: - My Vizio RF remote is not supported by the Ray - As a longtime Sonos user, it's a bit frustrating having to use S1 and S2 apps to run my hardware - this is not a knock on the Ray but on Sonos' development decisions. The Sonos Ray is an amazing compact WiFi Soundbar that puts out BIG sound! I would highly recommend it for anyone looking to add or upgrade a soundbar for TV, music or gaming, this thing rocks!
I would recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for your review! We're glad you love the Sonos Ray so far! Such a detailed review and we appreciate the feedback.
We wanted to address your S1 concern. We know this can be inconvenient, however it was a choice that needed to be made. Sort of think of it like your phone from 2007 running the software that was made for your new phone. The hardware wouldn't be able to handle the processing power needed to run well. It's the same with our speakers. They all have computers in them. If we didn't transition to the S2 platform, and sunset our older products, we would not have been able to innovate and continue to add the new features we've been adding. It really was a tough decision and we know to some a very inconvenient one, but one that had to be made. We are offering industry leading up to 30% off codes if you decide you want to upgrade. You can find out what products are available for upgrade by logging into your Sonos account. We hope this shed a little bit of light on our reasoning for transition to the S2 platform. Keep listening out loud and enjoying your Sonos!
- Cons mentioned:Connectivity
Be careful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to match with TV remote. I can only change the volume by using the app on on iPad or iPhone.
No, I would not recommend this to a friend Sonos lover
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sonos I have them in every room and I used to be a Bose guy
I would recommend this to a friendGreat Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product...............................................
I would recommend this to a friendMr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keep up the great job you huys are doing have a good day
I would recommend this to a friendNo title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cashier had an unnecessary attitude. I still have no idea what they sound like because they haven been set up yet unless they dont work entirely. I was told by a floor salesman that they provide setting them up to make sure they work properly. Recommend not buying from Best Buy.
No, I would not recommend this to a friendBK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product Easy to deal with Good sales rep
I would recommend this to a friendPerhaps another time.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ended up returning this sound bar. First, when GS went to install it, the mounting bracket was not included. We tried the tv with it's own sound and are satisfied for now. May look for sound bar later
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Great small speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great speaker and it had the features I needed but we returned it because the price of the Sonos Arc came down significantly for the holiday season and that was what I truly wanted. I did strongly consider keeping this and selling my old Sonos Playbar but I really like that speaker.
I would recommend this to a friend Not easy to use with TCL brand TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We could not get this to pair up with our new TCL TV control device. The sound bar would work but you needed to install on your phone or our Dish Control. We exchanged for another brand.
No, I would not recommend this to a friendNot exactly what I thought
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Sonos brand and all of the speakers but def felt like i may have bought it for just that reason, its no more special than the others and unless you are always home youll hear it when you set jt up to sound for your tv or devices.
I would recommend this to a friendSound bar A+
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of two worked, but Bestbuy replaced no problems. Squad was great.
I would recommend this to a friend- Cons mentioned:Compatibility, Connectivity
Sonos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does not work with my TV. There is no output port to plug the cord into.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .It sounds like you're having trouble connecting your Sonos Ray to your TV. Here are some steps to troubleshoot and resolve the issue:
Check Connection Ports:
The Sonos Ray should connect to your TV via an optical audio cable. Ensure that your TV has an optical audio output port (often labeled "Optical" or "Digital Audio Out"). If your TV doesn't have this port, you might need a different soundbar or an adapter to connect.
Verify the Optical Cable Connection:
Ensure the optical cable is securely plugged into both the Sonos Ray and the TV. The cable should click into place.
Select the Correct Input:
On your TV, go to the audio settings and make sure the audio output is set to "Optical" or "Digital Audio Out" rather than the TV's internal speakers.TV Compatibility:
Verify that your TV's optical output settings are compatible with the Sonos Ray. Some TVs have settings for audio formats that might need adjustment.
If these steps don’t resolve the issue, it might be helpful to consult the Sonos support website at support.sonos.com or contact their customer service for further assistance.
I hope this addresses your concern!