Customer Ratings & Reviews
- Model:
- RAYG1US1
- SKU:
- 6506475
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the product's excellent sound quality, ease of use, and compact size. Many also appreciate its impressive bass, simple setup, and sleek design. However, some customers have experienced issues with connectivity. Other concerns include the absence of a remote control, lack of HDMI, and occasional compatibility problems.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
The addition I didnt know I needed!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now that I have the Sonos soundbar my two other Sonos speakers sound even more complete. I now can use my “system” with my television or with music videos. The sound is truly remarkable. Surround sound at its very best! And no wiring! :)
I would recommend this to a friend Very cool
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good we loved it good condition there’s nothing to it
I would recommend this to a friendVoice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The voice and television image do not always match
I would recommend this to a friendDisappointing for Sonos
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty underwhelming at this price point. I would not recommend this if you plan to use it in any room larger than 12x12. The sound quality is ok but the volume is so weak.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos Ray is not compatible with a Samsung - 65” Class S95B OLED 4K Smart Tizen TV. Cannot control volume with the TV remote. New TV and Sonos Ray delivered and set-up by Best Buy Techs
No, I would not recommend this to a friend Meh, Found something better
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This wasnt what I was looking for & gave it a shot still. Returned & grabed a LG soundbar instead to pair with my LG TV.
No, I would not recommend this to a friendIncompatible with late-model LG television
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Ray to use with LG's latest 43-inch TV, in the UR9000 series. It seemed a decent pairing for use in an RV that couldn't fit anything much larger. However, I ran into a huge problem. The Ray has no method of integrating such that the LG magic remote can control the volume. Since the Ray lacks any sort of HDMI input, you're left with an optical connection only. Sonos' documentation (which their tech support kindly quoted when I reached out to them) alludes to the notion that there will be some sort of menu in LG's WebOS settings that will let you select a soundbar manufacturer, and that Sonos will be on that list, and that will fix the problem. That would be wrong. There's no such list in the current LG system. There's an on-off switch for an LG soundbar control protocol, which apparently LG feels Sonos should be supporting, but Sonos doesn't seem to have heard about this. The Ray went back to the store, an LG soundbar with a subwoofer came home, for a little less money. The LG does take up more space, but obviously it does work with the magic remote, and it sounds a whole lot better than the Ray did.
No, I would not recommend this to a friendCould not connect SONOS Ray, very frustrating
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Sonos Ray in white for reception office area. Could not connect Sonos Ray to WiFi routers (tried 2 different routers). The Sonos app is dreadful, would not load after putting the app on different phones and signing in. The Sonos "how to setup" video makes it seem simple to set up (and it should be) but this was not the case for me. Wasted two hours of my life I cant get back. I've returned it to Best Buy (they make returns simple and are great) and will be looking for a different brand of sound bar from them. As cool as the item seemed, I cannot recommend SONOS after my experience.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound but impossible to set up. Ended up returning it
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for taking the time to share your experience with the Sonos Ray. We are truly sorry to hear that you found the setup process to be challenging. It’s disappointing when a product that delivers great sound doesn’t meet expectations during installation, and we completely understand your frustration. Thank you for giving the Sonos Ray a try, and we hope to serve you better in the future!
Ray
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't wait to pay pay off my Ray so I can purchase the Beam.
I would recommend this to a friendSo so Sonos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if it was me or the product. But not having a remote was a issue. Having to go to the app on my phone was a issue and I didn't like the sound. I wanted more. More sound and more control.
No, I would not recommend this to a friendSonos ray
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive, would have thought it would be louder cause of name brand
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Love Sonos Ray
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this soundbar. We also have the Sonos Beam, which was more expensive, but for our purposes (tv, music), I can’t tell a difference. I like the Sonos app and find their products easy to connect and use with the app.
I would recommend this to a friend - Pros mentioned:Ease of use
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t do much reviews but I had to on this one. Sonos made a good product with this one. Easy to set up and app is very simple to navigate thru. Would recommend to anyone who is looking for a sound bar for their TV.
I would recommend this to a friend Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy the Geek Squad guy recommended it to go with our new OLED TV.
I would recommend this to a friend- Cons mentioned:Connectivity
Nawlins
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to connect wants you to down load an app.
No, I would not recommend this to a friend Sonos
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and salesperson was excellent. Easy to set up as well.
I would recommend this to a friendDelivery and installation of TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv. Delivery. Installation and instructions Absolutely. Perfect
I would recommend this to a friendMedan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are thoroughly enjoying the new sound bar works as promised
I would recommend this to a friend- Cons mentioned:Remote control
soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cannot get it to work with tv volume. I was told it would .it is connected with optical cable
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi there Donald,
I understand you're having trouble controlling your TV's volume using your Ray soundbar connected via an optical cable. Let's troubleshoot this together! Here are some steps:
Verify TV Settings:
Make sure your TV's audio output is set to "Optical" or "Digital Out".
Check if your TV has an option called "External Speakers" or something similar, and ensure it is enabled.
Check Sonos App:
Open the Sonos app, go to Settings -> System -> [Your Room Name] -> Home Theater -> Remote Control Setup.
Confirm your TV remote is configured correctly. If not, follow the in-app instructions.
Additional Tips:
Try restarting both your TV and the Ray by unplugging them for a few minutes and plugging them back in.
Ensure the optical cable is securely connected on both ends.