4th of July Appliance Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$219.00

Customer reviews

Rating 4.4 out of 5 stars with 1657 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers have good things to say about the product's excellent sound quality, ease of use, and compact size. Many also appreciate its impressive bass, simple setup, and sleek design. However, some customers have experienced issues with connectivity. Other concerns include the absence of a remote control, lack of HDMI, and occasional compatibility problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 1,657 reviews
  • Rated 2 out of 5 stars

    Not worth it.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't hardly tell the difference between the TV speakers and this entry level Sonos soundbar. Definitely not worth it in my opinion. I can understand why you might want it for some applications - two stars.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sound bar

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I tried to work the remote for sound it didn’t work so techs came back out & he still couldn’t get it to work. Took sound bar back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sonos Ray - Do not waste your money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not recommend this product to anyone. After watching several videos from Sonos and on you tube I was never able to get this product to work properly and ultimately gave it to my tech savvy brother in law who also had the exact same issues.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Bluetooth does not work

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bluetooth does not work, tried connecting multiple times.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Soundbar, but cant use my remote

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to turn the volume up only with my phone other than that its fantastic!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    Speaker

    |
    Best Buy Employee
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] it fine I think we can find better speaker whit this price

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality
    Cons mentioned:
    Connectivity
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great for more than just small rooms!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos bills the Ray Sounder as a great choice for people who want big sound in a small space, but I have to tell you, it is great for big rooms as well. We have a 60" TV mounted above our fireplace in our main living room/kitchen area (open concept). We have found that some sounds and especially dialogue can seem a bit muffled or 'lost' in all that open room. We don't tend to watch movies and such in there, we have a multi-media room for that, but we do watch lots of news and my wife watches her reality TV shows in there, so lots of dialogue. The Ray product description talks about how it is tuned to help with voices and dialogue, and I have to say, Sonos and the Ray delivered in spectacular fashion. Everything sounds crisp and precise no matter where you are in the room or what you are doing. For that reason alone, the Ray is completely worth it for me. The Ray is also incredibly easy to set up. I was able to plug it in to the power plug behind the TV and slot the digital audio cable (fiber optic) without even having to move the TV on my mount. I had already downloaded the App to my iPhone right before opening the box and within a couple minutes I had the Ray up and running and was ready to 'tune' it for the room. Sonos has you hold your phone so the mic is up and then has you walk around the room sweeping it from high to low as it pings our a tone so that the software can figure out the acoustics of your room. It took me three tries to get it done (first I went too slow because I was trying to minimize the noise I made, on the second try I made too much noise because I was going faster, but on the third try I managed to do everything right). It is completely worth it to go through the tuning because I could tell the difference almost immediately. It really felt like the sound was being beamed right to my ears. I was as happy as could be with the set up and sound of the Ray and my wife was even impressed with the sound and she hardly notices that stuff. Unfortunately, the next day we started running into a problem. While I was able to get my Samsung and the Ray to talk that first day and was able to control the volume with my TV remote, it stopped working the next day and I had to go through the troubleshooting process. Got it to work again and my wife was happy. The next day, same exact thing. While I appreciate the the fiber optic connection for it's sound quality, and lack of delay, I'm really wishing that Sonos has put in an HDMI connection, because I have YET to have a problem controlling a sound bar through that way (though I HAVE had problems with sound synching through HDMI). The Ray is new and so is my Samsung TV so I'm hoping that maybe we might get this worked out with a firmware update to one or the other or both. It also wouldn't be a problem if all shows and commercials were required to be leveled to the same volume, so that you didn't need to crank down/up the volume all the time and could instead, just find the precise volume that works for you and let it be. Finally, I really hope that Sonos also makes a TV undermount for the Ray. It has one available to mount it directly to the wall, but I don't want to have to do that. Right now it is sitting on the mantle, which is fine in the short term but I would really like it slung underneath the TV so we don't have to see the cords. It is such a diminutive soundbar that it shouldn't need anything fancy or too bulky. I'm sure I could find something from a 3rd party but I would prefer to have one made especially for the Ray. All-in-all, I am VERY happy with the Ray. I eventually got my wife to put the Sonos App on her phone and she can adjust the volume there for the time being, but I would really like for Sonos to come up with a solution to utilize the remote we already have a bit better. For the price, the Ray is an outstanding addition to any TV setup and will vastly improve the sound quality of your shows regardless of the size of your room.

    I would recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for your thorough review and we are thrilled you enjoy Ray's dialogue quality, setup, and Trueplay tuning. Ray is designed for smaller TV rooms and for secondary TVs in a bedroom or office. Optical really shines in these situations because it's nearly ubiquitous on all TVs in the past 15 years, and it's fairly plug-and-play. Given its use of Optical, Ray can use any IR remote to control the soundbar's volume, which covers cable boxes, streaming device remotes, and most TVs. If a TV remote outputs RF or Bluetooth, some manufactures offer the ability to turn on IR functionality within the TV settings. As you experienced, most Samsung TVs offer this experience though I am not sure why it was not staying adjusted. Thank you again for your review and we hope you and your wife continue to enjoy your Ray. john.milton

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Room speaker

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds clear when listening to your show! I do wish it would have a lil more bass but overall great speaker

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Poor Choice

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work with our new Sony OLEDF TV. Had to replace it with a Bose which worked fine. Give me a break! Don't they test these with major TC manufacturers before they go out the door.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Can't adjust sound normally

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for entry level. Adjusting the sound takes an engineering degree. Have to use app on my phone which is really a pain. Have a few days to take it back so I'm returning this boat anchor.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nothing extraordinary!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos - Ray Soundbar with Wi-Fi - Black. Nothing extraordinary!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 1 out of 5 stars

    not recommended

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    comes with no remote and really has no options like other products do. you either need to download a app. to control volume through your phone or control volume at the soundbar.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this because my other soundbar was fritzing out. I am very pleased with the quality of sound.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    WHY

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had it a month -- stopped working properly 2 weeks ago and can't get it fixed??

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing setup/Failed setup

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor app setup and didn’t work with my IR remote or generic IR remote. Not the experience I expected from Sonos

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    no worth the price imo

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no worth the price imo. the five has better sound quality for the price of the ray.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Didn't work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't get it to connect to my Samsung TV.. What more is there to say.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for your review. Sonos Ray connects to your Samsung TV using the provided Optical cable. Depending on your model of Samsung TV, the optical output would be located on the back of the TV or on the connection box that is supplied by Samsung. Please consult this Sonos Ray user guide for set up: https://www.sonos.com/en-au/guides/ray . If you continue to have any issues please contact Sonos support at Sonos.com/support . We hope you are able to get your Ray connected and you enjoy the experience. john.milton

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing speaker for the price! I love it with a passion of a thousand suns!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    SONOS Soundbar

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We returned it for a SONOS upgrade bigger soundbar

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    sorry information on how to tune

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a waste of time and money. I bought this speaker 30 days ago. it cannot be tuned. I asked the Best Buy geek to tune it, he knew how to connect it but could no properly tune it to my Sony TV. I tried but dialog sounds like it's in a barrel and I'm being overwhelmed with pounding bass.

    No, I would not recommend this to a friend