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Customer Ratings & Reviews

$219.00

Customer reviews

Rating 4.4 out of 5 stars with 1657 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers have good things to say about the product's excellent sound quality, ease of use, and compact size. Many also appreciate its impressive bass, simple setup, and sleek design. However, some customers have experienced issues with connectivity. Other concerns include the absence of a remote control, lack of HDMI, and occasional compatibility problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 1,657 reviews
  • Pros mentioned:
    Ease of use, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Nice sound. Simple setup.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've tested other sound bars that connected to my TV via HDMI/ARC and had a lot of extra features to almost act like a full on receiver before. This sound bar is definitely not that. It's really simple to hook up no matter what your TV looks like (as long as it has an optical output, which, as far as I know, most do) you're good to go. Setup was fairly easy. The box included an optical cable with a decent length and a power cable. After hooking everything up, the sonos app will help finalize the settings for the sound bar for you. This was the most "Apple like" experience out of any other non-Apple third party equipment I've used. The app found the speaker quickly and automatically helped connect to the wifi network and update the firmware with little to no intervention required. You can customize a handful of settings in the app to adjust the EQ or adjust the voice delay if needed. Whatever simple settings you can think of adjusting can probably be found in the app. Or you can play a variety of music or airplay straight from the app as well. It's a pretty well done app but I don't need to use it much after the initial setup. The app also allows you to program your normal IR remote to control the volume on the Ray. All it needed was for me to press volume-up once on my Apple TV remote and it was all set up. Very nice. Day to day, I just leave the Ray on. This is where you need to figure out if the simple optical connection is what you're looking for. Since there's no HDMI connection for this sound bar, you can't control it via CEC. So, it just makes sense to leave the sound bar on so it's always going to be our sound source and if we need to airplay music to it it's always available. The only downside to not having CEC control is that I can't use the AppleTV remote function on my iPhone to control the volume since that's controlled completely via IR. So don't lose your remote! This isn't a big deal but it's something. Setting my TV to output via optical instead of the built in speakers was very easy but your milage will vary depending on what TV yout have. Mine is an older (~10 years) 55" samsung TV. The sound of the Ray is quite good. I don't need it to anger the neighbors or anything but it does get fairly loud (you can even adjust the maximum allowed volume in the app if you don't want to accidentally turn it up too loud). It beats the TV speakers by a mile (what doesn't, though?). All in all, I'm glad I have this on my bedroom TV. If I had other sonos speakers, I'd probably get even more out of it by pairing them together and giving myself a sort of surround sound system but this one sounds good for it's environment and "just works" well enough for us. If you're looking for a nice speaker that "just works" for any TV you're currently using the TV speakers on, this one might be for you if it's in your budget. Give it a look.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worh the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dies not have the same sound quality as the multiple other sonos devicea I own. Had to return it due to not being fully compatible with my samsung tv Cannot control volume with samsung remotes.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Sonos

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned this item very complicated set up, and not comparable with other brands as far as plug and play

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant keep the sound bar sinked with tv remote TV is not sinking

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Set up process is MISERABLE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returning device. FAR too DIFFICULT to install. Had to purchase new device in order to get the minimum iOS. Then it wouldn't sync with my Sony TV remote. Consumer Reports says it's good; may be true...BUT ONLY IF YOU CAN GET IT SET UP.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Sonos sound bar, and subwoofer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult to connect it to subwoofer (wifi) customer service not quite helpful

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buy something else

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Died in less than one year, no support from sonos. Will no longer connect and just hisses. We have a lot of Sonos products, this one is garbage. Save yourself the trouble.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not work with my tv. My nephew has tried to get it to work but nothing has helped.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sonos Ray

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    See review on non-delivery of television. If I could give a review of minus 5, I would.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy is going to be the next failed box store

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fail - I go to best buy to get good advise. This is what I was told to buy and didn't work. Gonna take my chances with amazon from now on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sonos soundbar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered a Samsung tv and the Sonos soundbar. Also scheduled geek squad to install. Well the tv doesn't have the infared laser cord connection and could've connect to the soundbar. So nothing got installed and sonos soundbars are being refunded

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    volume can’t control with Samsung Universal remote

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos xray soundbar volume control is not working with Samsung Universal remote

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    NOT FOR ME

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this item, did not care for having to use the app on phone for a lot of things. Bought the beam to replace it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not good

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality on this one was in that great wasn't too loud. Ended up returning it. Quality kind of was subpar.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sonos for TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't enhance TV sound like I expected. Probably OK for other purposes, but not for TV sound improvement.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sonos Ray

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No remote came with it. Sound quality is mediocre. Difficulties setting up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    JUNK! Sonos Ray All-in-One Soundbar for TV & Music

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Piece of junk. System always taking over tv itself. I don't want something that I have to use a phone to use!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t review and missed deadline to return. Very disappointed as I really don’t need this item. Only giving a one because I can’t return item.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not improve sound from tv speakers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work with our new Sony tv (Bravia 3 LED). The speakers on the tv were actually better than the sound from the soundbar. Returned.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No power

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this for about a month and was listening to it one night and it starting emitting a screech sound and shut off. Now it doesn’t get power even with a new cord. A lot less f money to spend on a speaker that breaks in a month. Not worth it

    No, I would not recommend this to a friend