Customer Ratings & Reviews
- Model:
- ROAM2US1BLK
- SKU:
- 6579960
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Range
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the Roam 2 Portable Smart Speaker, highlighting its great sound quality and portability. Many appreciate its battery life, seamless connectivity, and ideal size. The design and bass performance also receive positive feedback, though some find the volume not as loud as they would prefer.
This summary was generated by AI based on customer reviews.
5 Sonos speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales person told me the sonos 5 speaker has 13 speakers in it
I would recommend this to a friendBest buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's better than roam 1st generation, and Bluetooth optional
I would recommend this to a friendGreat for a short time
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this speaker at first, but it has totally pooped out and doesn't work anymore. I'm so bummed. I've tried everything.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Poor Sonois App response
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers sound great on bluetooth, I purchased them for thier ability to operate in tandum off of the Sonos app, it has been a disaster with the app, Sonos is having problems and can't seem to fix them. There are other speaker options out there. I made a mistake.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing your honest feedback with us. While we are happy to hear that you’re enjoying the sound quality of the Roam 2 on Bluetooth, we are truly sorry that your experience with the Sonos app has been far from what you expected. It’s especially disappointing when you purchased the speakers specifically to take advantage of the features that allow them to work in tandem, only to have issues with the app disrupt that functionality.
We understand how frustrating it must be to deal with these challenges, and we apologize that we haven’t been able to resolve them to your satisfaction. Your experience is not what we want for our customers, and we appreciate you letting us know how this has impacted your trust in the brand.
We’re working diligently on addressing the app issues, and your feedback helps drive those improvements. If you’re open to it, our support team would be happy to help troubleshoot your setup and see if we can enhance your experience with the Roam 2. Reach out at support.sonos.com.
Thank you again for your feedback, and we sincerely hope we can regain your confidence in Sonos.
Sonos Roam 2 — A Portable Disaster in a Fancy Wrap
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a long-time Sonos fan with speakers in nearly every room of my house, I had high hopes for the Roam 2. Sadly, this product has proven to be the first time Sonos let me down—hard. Let’s start with the fact that my first Roam 2 flat-out didn’t work. Just dead on arrival. After the hassle of a return and replacement (not exactly the “portable convenience” they advertised), I was hoping round two would redeem itself. Spoiler: it didn’t. This speaker constantly disconnects from Bluetooth for no reason. It turns off randomly, even with a full battery—or at least what the battery says is full. That battery? It drains faster than my will to keep troubleshooting this overpriced paperweight. I'm talking about losing charge while it’s doing nothing. I’ve seen gas station Bluetooth speakers with more stamina. Sonos nailed the home audio experience, but with the Roam 2, they somehow managed to cram the soul of a temperamental toaster into a premium-priced speaker. It’s buggy, unreliable, and honestly just not worth the aggravation.
No, I would not recommend this to a friendsonos
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it took a while to charge and after i read the directions it was simple enough
I would recommend this to a friendGOT SCREWED!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this speaker stopped working after less than two months I want to return it but pulling teeth is much easier NEVER BUY THIRD PARTY!!
No, I would not recommend this to a friendGreat sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave this as a gift to my son because I love mine!
I would recommend this to a friendQuit Working
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a sleek little speaker with some fans out there but I’m not one. It only worked 1 day then just stopped completely. Not happy at all
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I’m sorry to hear about the trouble with your Roam 2. Here are some steps to troubleshoot the issue:
**1. Power and Charging
Check Battery: Ensure the speaker is fully charged. Try charging it with a different USB-C cable and power source.
Reset the Speaker: Perform a factory reset. Instructions for this are usually available in the user manual or on Sonos’s support page.
**2. Connection Issues
Wi-Fi and Bluetooth: Ensure your Wi-Fi is working properly and that Bluetooth is enabled on your device. Try reconnecting the speaker through the Sonos app.
Sonos App: Make sure the Sonos app is updated to the latest version. Reinstalling the app might also help.
**3. Software Updates
Firmware: Check for any firmware updates in the Sonos app. Updates can sometimes fix connectivity issues.
**4. Support
Contact Sonos Support: If these steps don’t resolve the issue, reach out to Sonos customer support at support.sonos.com for further assistance. Provide details about the problem and the steps you've already taken.
If the problem persists, you might need to explore warranty or replacement options through Sonos or the retailer where you purchased the speaker.
I hope this solves for your concern!
Be Careful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered a Sonos Roam 2. However, a used Sonos Roam 1 was inside instead. Really difficult getting any support on this.
No, I would not recommend this to a friendroam 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not happy with it as i thought it was compatable with may sonos and had to insstall a new app
No, I would not recommend this to a friendBEWARE!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this speaker since September and it stop holding a charge and working 2 times! I contacted Sonos and they sent me another one and this one failed too. I'm very disappointed. I've purchased other speakers and they worked fine. I hope I can get my $$ back.
No, I would not recommend this to a friendSono Roam 2
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Trying to learn about the battery charging and life span.
I would recommend this to a friendtoo hard to connect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really hard to use app and difficult to connect even it sound good. Not recomended
No, I would not recommend this to a friendmr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good sound. OK but not SONOS quality. Muffeld
I would recommend this to a friendBrand response from Sonos Customer Care
Posted .Your feedback is important to us, and we encourage you to reach out to our support team if you’d like assistance in adjusting the sound settings or troubleshooting to see if we can improve the experience for you. We want to ensure you’re getting the best performance possible from your speaker.
Thank you again for your honesty, and we appreciate you being a part of the Sonos community. If there’s anything more we can do to help, don’t hesitate to let us know at support.sonos.com.
Not as described. Ok speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good speaker but Voice assistant won't work. Ive tried multiple times and called tech support and it will not connect and work.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .To troubleshoot and potentially correct the issue with the voice assistant not working on your Sonos Roam 2, try the following: 1. Check Voice Assistant Compatibility. 2. Ensure the Roam 2 is Updated. 3. Re-enable Voice Assistant. 4. Check Network Connection. 5. Verify Microphone Functionality. 6. Restart the Speaker. 7. Check for App Permissions. 8. Factory Reset the Speaker. 9. Contact Sonos Support: If you've tried all these steps and the issue persists, contact Sonos support again and mention the steps you've already taken. Request an escalation or a more detailed diagnostic. These steps should help resolve the voice assistant issue on your Sonos Roam 2.
Stay away
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried this after my HomePod died, but I had for three years. Sound was nowhere near as good. The app that you download to go with Sonos is horrible. Definitely going back to Apple.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your feedback, and I’m sorry to hear that the Sonos Roam 2 didn’t meet your expectations. We understand how important sound quality and seamless app performance are, and I regret that you experienced difficulties with both. Your experience matters to us, and I’d love to help resolve any issues you may have had.
If you'd like to troubleshoot the app or improve the sound quality, feel free to reach out for support at support.sonos.com and we’ll do our best to assist. We appreciate your time and hope you’ll consider giving Sonos another try in the future.
No More Open Box Items for Me!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incredibly disappointed that I paid for an open box item, in excellent condition and didn't receive that bbi received a Roam SL that was dirty and obviously not in good condition. When I returned it to the local Best Buy store, it was implied that I may have swapped the speaker out before returning it. That will be the last time I purchase an open box item from Best Buy!
No, I would not recommend this to a friendNot happy at all!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These speakers are IMPOSSIBLE! The instructions are less than adequate. I have only managed to get them to work once. I’m extremely unhappy with this purchase!
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .It’s definitely frustrating to have trouble setting up your Sonos Roam 2. Here are some steps to help with setup issues:
Sonos App: Ensure you’re using the latest version of the Sonos app. Updates can fix bugs and improve setup processes.
Wi-Fi and Bluetooth: Make sure your phone or tablet is connected to the same Wi-Fi network you want the Roam 2 to join. Also, ensure Bluetooth is enabled on your device if needed for setup.
Power Cycle: Power off the Roam 2 and then power it back on. This can sometimes resolve connectivity issues.
Reset the Roam 2: Perform a factory reset by holding the power button for about 15 seconds until the LED flashes orange and then white. This can help if there are persistent issues with setup.
App Troubleshooting: Clear the cache or reinstall the Sonos app if it’s not functioning correctly.
Support: If the problem persists, contact Sonos support @support.sonos.com for assistance. Explain the issue in detail and provide any error messages you’ve encountered.
I hope this resolves your issue!
Expensive and unimpressive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced and falls off of the Sonos app all the time
No, I would not recommend this to a friend