Customer Ratings & Reviews
- Model:
- ROAM2US1BLK
- SKU:
- 6579960
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Range
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the Roam 2 Portable Smart Speaker, highlighting its great sound quality and portability. Many appreciate its battery life, seamless connectivity, and ideal size. The design and bass performance also receive positive feedback, though some find the volume not as loud as they would prefer.
This summary was generated by AI based on customer reviews.
Died after five months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product died five months after purchase. Mine will not turn back on despite hard resets and charging for greater than 12 hours. This is a known issue with the Roam product. Highly recommend not buying this.
No, I would not recommend this to a friendBest Customer service ever!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers would not sync together so I had to return them. There is a mal function at the app level per the CEO of sonos. BTW, Best Buy was great with the return. Shout out to the Little Rock local store manager + person helping me. BEST CUSTOMER SERVICE EVER.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .It's frustrating when something as simple as syncing speakers becomes a challenge, especially when the issue stems from the app itself. It's great to hear that Best Buy, especially the team at the Little Rock store, provided outstanding customer service and made the return process smooth. Kudos to them for turning a frustrating situation into a positive experience! We hope to win you over in the future as a proud Sonos user.
Defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working exactly 30 days after purchasing..
No, I would not recommend this to a friendBad sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't really good as I expect it. Bad sound quality.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
SONOS ROAM SPEAKERS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great speakers for this space. Awesome service from the BBY staff!
I would recommend this to a friend - Pros mentioned:Portability, Sound quality
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product with great sound. So easy to travel with.
I would recommend this to a friend - Pros mentioned:Sound quality
Portable Speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Speaker sounds great and is compatible with Alexa. Sonos is a great product! Very satisfied.
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing, really loud and crisp, truly enjoy it, great quality
I would recommend this to a friend - Pros mentioned:Sound quality
Loved this product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took it for a picnic and was perfect audio for such a close environment would highly recommend
I would recommend this to a friend - Pros mentioned:Sound quality
Died shortly after warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality of the speaker is great, but it died after a year of use. I called Sonos support and they only offered a discount on another speaker. No thanks. I don’t want to invest any more money in a speaker with such a short life expectancy. I won’t be buying more speakers from Sonos.
No, I would not recommend this to a friend Worst Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible speakers. Alexa doesn’t work. Very difficult getting 2 of them to connect in stereo EVERYTIME I tried to use them. One of them completely died within the first year. After all that, the sound quality was only mediocre. Entirely too expensive to have been such poor quality.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing your experience with the Sonos Roam 2, and we sincerely apologize for the difficulties you've encountered. This is not the experience we strive to deliver, and we understand how frustrating it must have been to face these issues.
Here’s how we can address the concerns you’ve raised:
Alexa Integration:
Ensure the Alexa skill is properly enabled in the Sonos app and that the speaker has been assigned the correct location in your Alexa app.
If problems persist, try unlinking and re-linking your Alexa account in the Sonos app under Settings > Services & Voice > Voice Assistant.
Stereo Pairing Issues:
Both speakers must be on the same WiFi network and within Bluetooth range of your device.
Check that both speakers are running the latest firmware in the Sonos app under Settings > System > System Updates.
If pairing still fails, resetting both speakers and re-adding them to the app can help.
Speaker Failure:
A completely non-functional speaker within the first year may qualify for warranty service. Please reach out to Sonos Support for assistance with a replacement or repair.
Sound Quality Concerns:
The Roam is designed for portability and smaller spaces, but tuning it with Trueplay in the Sonos app can optimize the audio for your environment.
We understand the high expectations associated with our products and regret falling short in this case. If you're willing to give us another chance, our support team would be happy to assist you further at support.sonos.com. Thank you for your feedback—it helps us improve.
Beware of Open Box Scam
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scam, they say they have one open box and take your money but then you go to pick it up and they say they don't have one and suggest buying a new one at full price.
No, I would not recommend this to a friend