Customer Ratings & Reviews

I love all my Sonos products and this was the perfect addition to my collection. Love the Sonos platform and the ability to play something different in each room or party mode where all speakers are synced.

Best Buy gives misleading information. They do not check to make sure the open box products work! I bought this speaker and it was listed as Open Box and fell in the excellent category. On the website it said it had been checked and worked. It did not work. Customer service was horrible about standing behind their product. I even had bought the geek squad warranty. They would not replace this speaker that did not work, it wouldn't connect to the Sonos app and wouldn't hold a charge. They said I could return it. But would not offer me another speaker at a comproble price. I bought this as a present for someone else and missed out on other sales of this speaker going on at other places. I trusted what they implied in that they check their product before reselling it. They do not! Be weary of buying any open box product. They are not truthful when they say they make sure the product works.

It is perfect for my workspace at work, but at home it does not give enough volume for a single room.

Arrived with a bricked battery. This was a new unit on clearance sale, so I believe it had been sitting on a shelf for years without any battery maintenance. Returned without issue and did not bother attempting to purchase another or its upgraded sibling the Roam 2.

Great service with choice, purchase and delivery. The ease of connection and add in to other new purchase of Sonos Soundbar was much better than our Bose experience.

Power and Sound issues. Only powered on when plugged in. Had them plugged in for over 48 hours. Purchased two. Had to return them. Even customer service couldn’t help me get sound and I am pretty tech savvy. I already did all the troubleshooting steps they walked me through multiple times and it didn’t work. Ultimately they were asking me about what charger I am using to charge them, amps and wattage etc. A regular Type C cord and plug that I use for ALL my Type C devices since they did not come with any charger, just a type C cord. Plus I could hardly understand the tech, assistant, or whatever their title is. So didn’t need the frustration.

I purchased a new Sonos Roam SL. I followed the instructions to connect to the Sonos application, but it got stuck just after it identified the Roam SL and made a failed attempt to connect to it. After several attempts, I looked up the Sonos community blog and found out that this device is no longer supported by the Sonos application. I returned it to Best Buy immediately and purchased a Bose portable speaker instead.

Overall this is a great little speaker that works seamlessly with my Sonos system. My only gripe is it that it does not get loud enough. Otherwise, if you have a Sonos speaker and nead portability, it’s a solid purchase.

This speaker packs a real punch in a small package. I was genuinely surprised how loud this speaker got. Its very similar volume wise to a Sonos One.

Had to buy ine for myself and the family. Ise it while out on the deck and grillen. Nice long battery life as well. Great sound as well.

It was my first Sonos. Rep mentioned that it was top of the line. But sound was weak and when I tried to increase the volume, it sounded busted.

I have bunches of Sonos speakers at my house and business -- all work on the legacy S1 and S2 apps and were easy to set up and high quality. This SL Roam requires the new app and it is completely unworkable. I've had multiple different errors setting it up. Customer service was worthless (at Sonos, not Best Buy). Highly disappointed.

I bought it and use it like 4 times and it doesn’t work anymore, unfortunately I Throw away the packaging it came in and I don’t know if I can make a change :’( it never got wet or fell so I don’t know what happened

The Roam sl doesnt connect to the app. Without the app you cant register the device . Dont waste hours like I did trying to connect this speaker. Save yourself a headache. The roam sl is getting returned first thing tomorrow.

Sound performance is average at best, it sounds very processed and unnatural, nor does it have any redeeming qualities e.g bass, spaciousness etc. I returned mine fairly quickly.

Great speaker. Sound is awesome. Just bought another as a gift. Small enough to fit in suitcase to take on trips

The Roam SL is a great addition to your existing Sonos setup. If you already have any other Sonos gear, the Roam SL lets you add another zone inside or outside your home with no wires at all. It's also very water resistant which means you don't have to worry about it betting rained on or splashed. It's far more water resistant than most other speakers that claim to be ready for outdoor action. The Roam is good to be submersed in 3 feet of water for 30 minutes without damage. Where to start... Sound quality is amazing especially considering that the speaker is about the size of a 16-ounce beer can. Battery life is fantastic, I am getting 8 hours or more at 50% volume. It's never actually run out of juice for me, so I don't know how long it will absolutely last. Easy setup - if you already have a Sonos account all you have to do to set it up is turn it on and run the app on your phone. The speaker automatically shows up and the app walks you through setup. Took me literally less than 5 minutes. Besides this Roam SL, I also have a Roam. The difference is that the Roam has built-in smarts and can be controlled by Amazon Alexa or Google Home. The Roam and Roam SL can be configured as a stereo pair and Alexa will control them both in that case. That is what I do sometimes, the stereo pair sounds great and really expands the sound. I use my Roam pair outside on my deck and by my pool, and also use them inside my house in my dining room where they sit unobtrusively and where there is no convenient electrical outlet to use something like a Sonos One that needs to be plugged in or a Move which is portable but quite large. Overall, I really love the Roam and Roam SL. I also really love Sonos equipment. This Roam SL is the 12th Sonos device I've added to my home. It all sounds great, and it all "just works". Can't recommend it enough.

Purchased late May. I am a registered nurse and just had time to actually open the thing Sunday 8/4/2024. It will NOT connect to Wi-Fi or Bluetooth and this is not rocket science. We own many portable speakers and this one happened to be for me. I went in to the store 8/5/2024 with proof that it had just been opened the day before hoping to only get store credit but no luck. I knew I had probably missed the return period but thought they would consider the item defective and do the right thing but NOPE!! What a waste of money!! These should not be sold to anyone anywhere!!!! I am super upset and disappointed in Best Buy and Sonos. I was hoping to love it! Go figure I spend thousands on appliances, TVs, speakers, etc and the item under $200 is complete trash!!!!

Love the wireless capability + you can pair it with your whole Sonos system too

Great little speaker. Integrates seamlessly with other speakers in the system.