Customer Ratings & Reviews
- Model:
- RMSL1US1BLK
- SKU:
- 10188895
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Range
Rating 4.4 out of 5 stars
to a friend
Expensive paperweight
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have bunches of Sonos speakers at my house and business -- all work on the legacy S1 and S2 apps and were easy to set up and high quality. This SL Roam requires the new app and it is completely unworkable. I've had multiple different errors setting it up. Customer service was worthless (at Sonos, not Best Buy). Highly disappointed.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Roam SL currently operates on the S2 app. The app may look different as we have recently updated the interface. If you're having difficulties connecting, try the following:
Update the App: Ensure you have the latest version of the Sonos app installed on your device. Updates often include bug fixes and performance improvements.
Clear Cache: If you’re experiencing errors, try clearing the cache of the Sonos app on your device. Sometimes, outdated or corrupt cache data can cause issues.
Reboot Devices: Restart your phone or tablet, as well as your router, before trying to set up the Roam SL again. This can sometimes resolve connectivity issues.
Check Compatibility: Verify that your Roam SL is compatible with the latest Sonos app and check for any specific setup instructions related to the Roam SL model.
Factory Reset: Perform a factory reset on the Roam SL. This can help if there’s a problem with the initial setup or if the device isn’t behaving as expected. To reset, press and hold the power button for about 15 seconds until the LED flashes orange and then white.
Sonos Support: If the new app is causing issues, contact Sonos support @ support.sonos.com again and ask for escalation to a higher tier of support. Sometimes, additional assistance is needed to resolve complex issues.
I hope this helps!
The best.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker packs a real punch in a small package. I was genuinely surprised how loud this speaker got. Its very similar volume wise to a Sonos One.
I would recommend this to a friendImpossible to connect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roam sl doesnt connect to the app. Without the app you cant register the device . Dont waste hours like I did trying to connect this speaker. Save yourself a headache. The roam sl is getting returned first thing tomorrow.
No, I would not recommend this to a friendAwesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to buy ine for myself and the family. Ise it while out on the deck and grillen. Nice long battery life as well. Great sound as well.
I would recommend this to a friendI used four times and doesn’t work anymore
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it and use it like 4 times and it doesn’t work anymore, unfortunately I Throw away the packaging it came in and I don’t know if I can make a change :’( it never got wet or fell so I don’t know what happened
No, I would not recommend this to a friendDefective trash!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased late May. I am a registered nurse and just had time to actually open the thing Sunday 8/4/2024. It will NOT connect to Wi-Fi or Bluetooth and this is not rocket science. We own many portable speakers and this one happened to be for me. I went in to the store 8/5/2024 with proof that it had just been opened the day before hoping to only get store credit but no luck. I knew I had probably missed the return period but thought they would consider the item defective and do the right thing but NOPE!! What a waste of money!! These should not be sold to anyone anywhere!!!! I am super upset and disappointed in Best Buy and Sonos. I was hoping to love it! Go figure I spend thousands on appliances, TVs, speakers, etc and the item under $200 is complete trash!!!!
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I'm truly sorry to hear about your frustrating experience with the Sonos Roam SL and the challenges you've faced with both the device and the return process. As a valued customer who has invested significantly in various products, it's understandable that this situation is both disappointing and aggravating. Here are some steps you might consider to address the issue:
Troubleshooting the Sonos Roam SL:
Ensure the Device is Charged: Sometimes, connectivity issues arise from low battery levels. Make sure the speaker is fully charged.
Factory Reset the Speaker:
Steps to Reset:
Power Off: Press and hold the power button for at least 5 seconds until you hear the power-off tone and the LED turns off.
Enter Reset Mode: While holding the Play/Pause button, press and release the power button.
Wait for Indicator: Continue holding the Play/Pause button until the light on the front flashes orange and white.
Set Up Again: Once reset, try setting up the speaker anew using the Sonos app.
Update the Sonos App: Ensure that you have the latest version of the Sonos app installed on your device.
Check Wi-Fi Network: Ensure that your Wi-Fi network is functioning correctly. Sometimes, routers need a restart to resolve connectivity issues.
Bluetooth Pairing:
Enable Pairing Mode: Press and hold the Bluetooth button on the back of the Roam SL until the LED flashes blue.
Connect from Your Device: On your phone or tablet, go to Bluetooth settings and look for the Sonos Roam SL to pair.
Contact Sonos Support Directly:
Reach Out for Assistance: Even though the return period has lapsed, Sonos may offer support, repairs, or even replacements for defective products, especially if they are within the warranty period. Find out more @ support.sonos.com
Provide Detailed Information: When contacting them, mention the purchase date, the date you first tried to use the device, and the troubleshooting steps you've already taken.
I hope these steps provide a pathway to a satisfactory resolution. Wishing you the best in resolving this matter.
Good sound but over priced
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound not the best. Maybe if i had bought two and set up for sterio sound it would soun better. Over all i would say save your miney
No, I would not recommend this to a friendGreat!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great speaker. Sound is awesome. Just bought another as a gift. Small enough to fit in suitcase to take on trips
I would recommend this to a friend
Fantastic little speaker
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Roam SL is a great addition to your existing Sonos setup. If you already have any other Sonos gear, the Roam SL lets you add another zone inside or outside your home with no wires at all. It's also very water resistant which means you don't have to worry about it betting rained on or splashed. It's far more water resistant than most other speakers that claim to be ready for outdoor action. The Roam is good to be submersed in 3 feet of water for 30 minutes without damage. Where to start... Sound quality is amazing especially considering that the speaker is about the size of a 16-ounce beer can. Battery life is fantastic, I am getting 8 hours or more at 50% volume. It's never actually run out of juice for me, so I don't know how long it will absolutely last. Easy setup - if you already have a Sonos account all you have to do to set it up is turn it on and run the app on your phone. The speaker automatically shows up and the app walks you through setup. Took me literally less than 5 minutes. Besides this Roam SL, I also have a Roam. The difference is that the Roam has built-in smarts and can be controlled by Amazon Alexa or Google Home. The Roam and Roam SL can be configured as a stereo pair and Alexa will control them both in that case. That is what I do sometimes, the stereo pair sounds great and really expands the sound. I use my Roam pair outside on my deck and by my pool, and also use them inside my house in my dining room where they sit unobtrusively and where there is no convenient electrical outlet to use something like a Sonos One that needs to be plugged in or a Move which is portable but quite large. Overall, I really love the Roam and Roam SL. I also really love Sonos equipment. This Roam SL is the 12th Sonos device I've added to my home. It all sounds great, and it all "just works". Can't recommend it enough.
I would recommend this to a friendTerrible App
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speaker may be great but I wouldn’t know because the Sonos App is complete garbage. Seriously, it’s really, really bad.
No, I would not recommend this to a friendMust buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the wireless capability + you can pair it with your whole Sonos system too
I would recommend this to a friendGreat speaker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect little speaker for any room in my apartment. Great sound, battery life, and audio quality.
I would recommend this to a friendSonos Roam
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little speaker. Integrates seamlessly with other speakers in the system.
I would recommend this to a friendNice portable Bluetooth speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos decided to pull the plug on playing music from your local android device. This was a cheap alternative to be able to do that.
I would recommend this to a friendsonos user
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this at Christmas for my husband. He was excited to set up, as he loved the Sonos hed already used on our porch. Tried to connect, we just got sent in circles. We both tried for 2days to connect, it had to be operator error (we thought). Next morning my husband called Sonos customer service only to find out, not only was it 20 updates behind and it was just simply broken
No, I would not recommend this to a friendKen Crispens
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely fantastic speaker. Would highly recommend!
I would recommend this to a friendAwesome
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great complement to an already awesome sound system for the house and the enjoyment of all of the family.
I would recommend this to a friendSonos roam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Little disappointed with the brand not really compatible with Google home have a lot of issues with voice assistant was expecting a lot more for the price and reviews
No, I would not recommend this to a friendAwesome little speaker.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this thing. I mostly use it in a truck at work that doesn’t have a Bluetooth radio.
I would recommend this to a friendNice portable speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great speaker with Alexa service. Should come with power block to charge speaker. Only comes with power cable, no usb block.
I would recommend this to a friend