Customer Ratings & Reviews
- Model:
- RMSL1US1BLK
- SKU:
- 10188895
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Range
Rating 4.4 out of 5 stars
to a friend
Excellent!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and great sound. Links easily with other SONOS products.
I would recommend this to a friendSonos SL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Small package, big sound. Almost fits in your back pocket. Beats the pants off its contenders.
I would recommend this to a friendCant go wrong with Sonos products
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this speaker to place on my celing beam on the main floor of my house to complete the surround sound when etertaing. Works amazing and easy to set up like the rest of the SONOS products. Delivery was very quick.
I would recommend this to a friendStay away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The app won't allow me to connect to my system only to basic Bluetooth. Look at the issues sonos has been having for a while with the app before you consider buying this brand. Used to be great product now just a overpriced piece of junk I can't use.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .If you're struggling with the Sonos Roam SL and its connection to your system, here's what you can try:
1. Ensure the App and Speaker Firmware Are Updated:
Check for any available updates for both the Sonos app and the speaker's firmware. Sometimes, connection issues can be resolved by ensuring both are up to date.
2. Reset the Roam SL:
Soft Reset: Press and hold the power button until the speaker powers off, then turn it back on.
Factory Reset: If the soft reset doesn’t work, perform a factory reset by holding the power button for about 15 seconds until you see the light flash red. Note that this will erase all settings on the speaker.
3. Reconnect to the Sonos System:
Try removing the speaker from your Sonos system in the app and re-adding it as a new device. Follow the setup process carefully.
4. Check Your Network:
Ensure that your Wi-Fi network is stable and that the speaker is within range. Sometimes, connectivity issues can be related to network problems rather than the device itself.
5. Use Basic Bluetooth Mode Temporarily:
While it's not ideal, if you need to use the speaker immediately, you can use it in basic Bluetooth mode until you can resolve the connection issue with the Sonos system.
6. Contact Sonos Support:
If none of the above steps work, it may be time to reach out to Sonos support @support.sonos.com. They may be able to provide specific troubleshooting steps or offer a replacement if your device is still under warranty. Hopefully, one of these steps helps to improve your experience.
Great sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing. It took us a while to figure out how to allow different family members to access.
I would recommend this to a friendSonos speaker Rome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The original unit was defective and would not connect to my system. Contacted So is customer service and they took care of it. Sent me a new unit. Works fine.
I would recommend this to a friendGreat Little Speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Use it regularly all over the house and outside. Works perfectly with other Sonos speakers.
I would recommend this to a friendDoesn't float...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The speaker worked great until my husband was canoeing and it fell in the water and got swept away. We had it about two weeks before it drowned :-(
I would recommend this to a friendSonos
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this little speaker. Was a great addition to our other sonos
I would recommend this to a friendLove it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fabulous device. Worth every penny. Great for outdoors.
I would recommend this to a friendMust buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound product. Easily connect to any device.
I would recommend this to a friendNice speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nice speaker, connectivity is a little spotty sometimes but always get it working.
I would recommend this to a friendSonos Roam SL is a bad design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Sonos experience ever (I own two other Sonos products). This is not a Best Buy issue. Bought the Sonos Roam SL from Best Buy. It would not connect to any of my devices. After 60 minutes of “hold” time a Sonos tech walked me through 45 minutes of effort to connect and I was told it was a defective device based on installed firmware and they were having numerous problems. She said I could return to Sonos and they would ship a new one. Done and done. Same issue with the new device directly from Sonos. 70 minute hold time and 60 minutes of effort resulted in that tech reporting the same firmware issue and it was his third call of the day. Said he would escalate to a higher level engineer and I would be contacted. Week and a half later not contact so I called, waited for 50 minutes and was told the higher level would only reach out if they had a solution. I offered to return the defective unit and pay the difference to buy their new Roam 2 which all the techs told me was not having the firmware issue. I was told he could not make that transaction and would let the higher level engineers know of the situation again. 2 weeks later and nothing. I expect a lot more from Sonos, their customer service and their products. The SL seems to be a problem for them and they know it but have done nothing to correct the issue. Don’t take the chance.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We sincerely apologize for the negative experience you've had with the Sonos Roam SL and the customer service you received. It's clear this situation has been frustrating, and we appreciate your patience.
Our goal is to ensure all our customers are satisfied with their products, and it's disappointing to hear about the recurring issues and the lack of resolution. Your feedback is invaluable, and we are committed to addressing these concerns. Thank you for sharing your experience.
Sonos SL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with purchase. Sonos is very good product. Employee was very helpful in assisting me. I’ve always had good experience with Sonos products and this SL is no different. Very satisfied with purchase.
I would recommend this to a friendDisapointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to Integrate into current Sonos system, maybe it is the new app. Often have to redo it.
No, I would not recommend this to a friendSonos portable speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I took time out of my day to make a Best Buy account to write this review. The sonos architecture is amazing, but man would I avoid buying this speaker. Just poor quality, poor sound, poor connection. Nothing anyone should want in a portable speaker. I must have received a dud when I look at these other ratings. I wouldn’t pay $20 for this speaker. Connection issues are horrendous, I would rather listen to music on a static VHF radio. Music quality sounds like it’s being filtered through a baby monitor. Like I said earlier, Sonos has great architecture and fantastic surround sound speakers, but this portable speaker is awful. No other way to put it.
No, I would not recommend this to a friendGo for New
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think the item is good but I would not buy open box again. There was no box and the speaker grill was dirty.
No, I would not recommend this to a friendDefective and cumbersome support process
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received a unit that will not power on. I called support and thought I would send the unit back so they could review and see it is defective then send me a new one. This is not the case it takes multiple calls and emails. Too many hoops for a brand new little speaker.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing your experience with the Sonos Roam SL, and we sincerely apologize for the difficulties you've encountered with your unit not powering on. We understand how frustrating it must be to navigate multiple calls and emails just to resolve an issue with a brand-new product.
Your feedback is crucial, and we want to ensure we address your concerns as efficiently as possible. For your situation, we recommend the following troubleshooting steps:
Charge the Speaker: Ensure the speaker is charged by connecting it to the charger for at least 30 minutes. Sometimes, a completely drained battery may take a moment to respond.
Check the Power Button: Press and hold the power button for about 5 seconds to see if the speaker turns on.
Reset the Speaker: If the speaker still won’t power on, try resetting it. To do this, press and hold the power button and the play/pause button simultaneously for about 15 seconds until the LED indicator flashes orange and white.
If these steps do not resolve the issue, please reach out to our support team again, and we recommend asking to escalate your case for more immediate assistance. We want to ensure you receive a fully functioning product as soon as possible.
Thank you for your patience and understanding as we work to resolve this for you. If there's anything else you need, please don't hesitate to reach out at support.sonos.com!
Unable to set up- customer service was a nightmare
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was an absolute nightmare. I was never able to set it up because it needed a "software upgrade" that even 1.5 hours waiting and then another hour of the customer service rep being unable to help. Very disappointed. I have another Sonos that I love. Not sure why this wouldn't work. Will be returning
No, I would not recommend this to a friendSonos Fan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and great quality. We have several Sonos products including the sound bar. They are well worth the price.
I would recommend this to a friend