Customer Ratings & Reviews

I’m really sorry to hear about your negative experience with the Sonos Roam SL. It sounds like it caused a lot of frustration, especially with the battery life and Bluetooth connectivity. We understand how important it is for a product to work seamlessly, and it’s clear that this device didn’t meet those expectations. We sincerely apologize for the inconvenience you’ve faced. If you'd like, we can help troubleshoot any remaining issues or provide guidance on the product. Your feedback is valuable, and we want to ensure better experiences for our customers. Feel free to reach us at support.sonos.com.

I'm sorry to hear that you're having such a frustrating experience with your Sonos Roam. Let's see if there's anything we can do to help resolve these issues.

Troubleshooting Common Sonos Roam Issues
1. Orange Light
The orange light on the Sonos Roam typically indicates a low battery. Make sure your Roam is fully charged:

Charge the Roam: Ensure the Roam is connected to a working charger. It’s best to use the included USB-C cable and a compatible power adapter.
2. Connectivity Issues
Connectivity problems can be a major frustration. Here are some steps to troubleshoot:

Wi-Fi Connection: Ensure the Roam is connected to your Wi-Fi network. Check your router settings to make sure it supports the 2.4 GHz band, as Sonos products often work best on this frequency.
Bluetooth Issues: If using Bluetooth, make sure no other device is interfering with the connection. Forget the Roam from your Bluetooth settings and re-pair it.
Sonos App: Ensure the Sonos app is updated to the latest version. Try resetting the app or reinstalling it if necessary.
3. Overall Difficult to Use
If the Roam is not user-friendly, consider these steps:

Reset the Roam: Performing a factory reset can sometimes resolve persistent issues. To do this, press and hold the power button for about 12 seconds until the LED flashes orange and white.
Reconfigure in the App: After resetting, follow the steps in the Sonos app to set up the Roam again.
4. Firmware and App Updates
Keeping both your device and the Sonos app updated is crucial:

Update Firmware: Ensure your Sonos Roam is running the latest firmware. You can check this in the Sonos app under Settings > System > System Updates.
Update the App: Make sure the Sonos app is updated to the latest version available in your app store.

Again, I’m sorry to hear about your negative experience, and I hope this helps resolve your issues.