Customer Ratings & Reviews
- Model:
- ROAM1US1BLK
- SKU:
- 6454811
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Range
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the Roam Smart Portable Speaker's amazing sound quality, portability, and surprisingly big sound for its small size. Many appreciate its ease of setup and Bluetooth connectivity, along with its water resistance for use in various settings. However, some users point to inconsistent battery life and occasionally low volume as drawbacks. A few also mention challenges with charging and the power button.
This summary was generated by AI based on customer reviews.
There's better options
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was hoping to use 2 of these as a stereo pair via Bluetooth but that is only possible on wifi so these aren't as portable as they claim at least in stereo pair. The bass isn't that great and I've been contemplating returning them.
No, I would not recommend this to a friendBuy Something Else
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! I own many Sonos products - sound bars, subs, play ones, move, play 3, etc. Bought the Sonos Roam while traveling and wishing I had music in the hotel room. Thought that the Roam would be the perfect addition to my home system, better than my Move for trips when I had to fly and great for trips. Turns out you can not connect to a Sonos Roam via Bluetooth until you have it setup on your home network. Meaning the product is worthless until you bring it home and set it up. Major flaw Sonos.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you very much for taking the time to write this review. We understand this can be very frustrating. The reason for the need to set it up on wifi, is to ensure that the speaker has the proper software update. Our products have computers built into them, which makes them so versatile and relevant for years because of our updates to improve the experience over time. Unfortunately a side effect of this is needing to be updated out of the box. Other bluetooth speakers don't have computers. Therefore, what you get out of the box is what you'll get. It will never get better over time. We understand this can still be frustrating, but wanted you to know that this is not something we just looked over. Thanks again for reviewing Roam!
- Cons mentioned:Battery life
Complain
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the battery is of poor quality the it has been connected to an outlet for more than 12 hours and does not recharge the battery
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your review. Sonos recommends the use of a 10W charging brick for optimal charging and battery performance. If you are doing so and are still experiencing battery issues, please reach out to our customer care team. Details can be found at Sonos.com/support
Way too complicated to set up. Not user friendly a
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two of these. They were easy to pair together and update the software. They refused to pair with my iPhone 12 and play my music on my phone. A hour of the phone with a Sonos tech rep still has zero music. I'll play with them again this morning since I refuse to give in. If no luck this morning they are going back. If this is how Sonos products works I would never recommend. Keep it simple, they don't. I will update this later today but as far as I'm concerned they are garbage.
No, I would not recommend this to a friendLots of issues - I do not recommend the Roam
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 Sonos sound bars, the subwoofer, and 4 other speakers and have previously been happy with all of those products. The Roam, however, is one of the worst products I’ve bought in a long time, and it’s not cheap. Mine often will not turn on, not connect, or it will freeze. At first I thought maybe it was just a one or two time thing, but no, it had issues about 95% of the time. I’ve now given up on it and am out a nice chunk of change. I would not recommend this product.
No, I would not recommend this to a friend- Cons mentioned:Battery life
Terrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Please don’t waste your time or money purchasing this Sonos Roam. If you still decide to, make sure you buy a charger for it because it doesn’t come with one.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you very much for taking the time to review the Sonos Roam. As the industry moves to reduce e-waste, a power adapter or a magnetic wireless charger are available as optional accessories. The included USB cord will charge Roam when connected to any household 7.5W or higher USB power adapter you already own (direct to wall USB outlet, through computer, etc). While Roam is compatible with any 7.5W (5V/1.5A) USB power adapter, we recommend using a 10W (5V/2A) or higher power adapter for a faster charge.
Hate it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest pain in the rear for linking different devices. I have a WiFi....I set it up...then trying to connect to my iPad....PAIN!!! iPhone was easy.. I hate this.
No, I would not recommend this to a friend- Cons mentioned:Battery life
Dissatisfied customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the sound, but the unit discharges even when the unit is off. Less than a day of power even when it is off. What is wrong with this unit?
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for your review. To make sure the unit is off hold the power button down for 5 seconds. It may appear off, but it is in standby mode which can turn the Roam back on by interacting with the app and cause the battery to drain faster.
Continuously Disconnects from wifi after a day
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't stay connected to wifi. Added the Roam to my other Sonos speakers, beam etc but wouldn't stay connected. Even bought a Sonos Boost because after 4-5 speakers Sonos mentioned the Boost would help connectivity issues. The Boost doesn't work with the Roam. Sonos tried to help but they were unsuccessful keeping the Roam connected. Many of my hours wasted trying to resolve this issue!!!
No, I would not recommend this to a friend- Cons mentioned:Battery life
Dont buy this crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Battery does not last. Bluetooth has to be reset constantly. Has to use an app to run it. Far from easy. Sounds ok.
No, I would not recommend this to a friend Surprised, difficult to set up and so so sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Roam to add to my 9 speaker Sonos system thinking battery operated and weather proof. So disappointed! I found it very difficult to set up into my existing system, all the other speakers were so easy. I called Sonos for assistance and was able to get it to work via bluetooth but was very disappointed with the sound. Returned!!
No, I would not recommend this to a friendNot so great, Sound is OK but not what I hoped.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wanted to use this as a portable Alexa but that's not what I got. It will respond to "Alexa" but will not perform any thing it is asked.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We're very sorry for your experience. There may be an issue with the account linkage as we do most commands Alexa allows. We would love to get this situated for you. We can help if you contact us at Sonos.com/support - Here's a link to our support site that also may be able to help. https://support.sonos.com/s/article/3516?language=en_US
- Cons mentioned:Battery life
Do not buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speaker doesn’t charge and quit pairing with iPhone after one use. Bose lasts much longer
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for reaching. Please check out this page that discusses the charging requirements and some tips to ensure your Roam is charging correctly. https://support.sonos.com/s/article/4998
Not a fan of Sonos Mobile
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not a fan of this Sonos mobile speaker unless you enjoy soft music or background music. I mlove the other Sonos speakers
No, I would not recommend this to a friendFaulty Speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really pumped when I purchased this speaker bc Sonos is such a great brand. I went through 3 of these trying to get one that would work. Wasted hours of my life trying to problem solve. Sounds like the issues I was experiencing are known for this particular speaker. I ended up getting a Bose speaker that was incredibly easy to set-up.
No, I would not recommend this to a friend- Cons mentioned:Charging
No-go
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds great but it will not recharge. I have tried every power source in the house. Terrible purchase.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi there. Here are a few tips to help preserve Roam's battery life: make sure you are powering down when not in use (hold power button full 5 seconds), disable any voice assistants when not plugged in, and ensure that you are charging with a 7.5W or higher charger. If you have tried these methods and are still experiencing issues, please reach out to our support team and they can help: support.sonos.com.
- Pros mentioned:Sound quality
Very unhappy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setting it up is a nightmare. Bose is so much easier. Sound is good when it works.
No, I would not recommend this to a friend Not impressed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super tinny sound. Better sound out of an old $50 portable speaker. Not impressed for a "premium" speaker
No, I would not recommend this to a friend- Cons mentioned:Charging
Won’t charge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed only had it 3 weeks and it stopped charging.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hello, thank you for your review. We recommend using a 10W charging brick for optimal charging and battery performance. If you are doing so and are still experiencing battery issues, please reach out to our customer care team. Details can be found at Sonos.com/support
Roam elsewhere for a portable speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute trash. You'll be lucky to play more than 3 songs in a row without it disconnecting. My Roam is 3 feet away from my computer, 10 feet away from my router, and it is having constant connection issues. Never mind trying to play in my backyard. How I wish I could return it.
No, I would not recommend this to a friend