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Customer reviews

Rating 4.3 out of 5 stars with 2521 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers admire the Roam Smart Portable Speaker's amazing sound quality, portability, and surprisingly big sound for its small size. Many appreciate its ease of setup and Bluetooth connectivity, along with its water resistance for use in various settings. However, some users point to inconsistent battery life and occasionally low volume as drawbacks. A few also mention challenges with charging and the power button.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 2,521 reviews
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its all good i like tbe product very much i want to but more sonos products

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Great little spesker

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy this speaker. Great sound. WiFi and bluetooth definitely a plus.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Power button

    Rated 2 out of 5 stars

    Okay at best. Wish I returned it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a short battery life. And if you don't turn it off the proper way, it'll die. Other speakers I've owned it'll power off after a certain time. Also the power button that you need to press for several of the functions, feels very odd. It feels like you can't push the bottom down properly. Very little travel on the button. Also doesn't work very well with the Sonos app. I was excited about this product. I would have returned it if I wasn't so confident in the product when I received it. So I didn't keep any of the packaging

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Hi there. Here are a few tips to help preserve Roam's battery life: make sure you are powering down when not in use (hold power button full 5 seconds), disable any voice assistants when not plugged in, and ensure that you are charging with a 7.5W or higher charger. If you have tried these methods and are still experiencing issues, please reach out to our support team so we can help: support.sonos.com. john.milton

  • Rated 5 out of 5 stars

    Works great. Easy to use. Sounds Great.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to connect to my existing Sonos network too.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Sound quality

    Rated 5 out of 5 stars

    Sonos never fails to impress

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and quality. Sleek look and easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Take It Anywhere!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Airplay and Bluetooth connectivity are straightforward and works well. I have not had any issues connecting the speaker via Bluetooth to my phone, laptop and various other devices around my home. The Roam is an excellent speaker because of its portability, convenience of use within my existing Sonos system, and its superb audio performance.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good portable speaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this little speaker. Great sound quality. I love how it will seamlessly go from Bluetooth to airplay and vice versa. I definitely get a whole day of listening on one battery charge. I enjoy being able to stream my audiobooks and music straight from the Sonos app. Alexa capability is nice but wasn’t really a deciding factor for me.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Sound quality

    Rated 5 out of 5 stars

    Sonos Roam

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds is ideal. Works great as a mobile speaker for in house or outside

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Sound quality

    Rated 5 out of 5 stars

    Sonos!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful, portable, pretty, and price was right. The four P’s of product

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than I expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two Gen 2 Beams, one sub, a move, and this Roam. I’m really happy with this little speaker and most often use it when I’m moving around the house but still wanting to hear my tv. I also sometimes place nearby on the couch at low volumes to make it easier to catch tv dialogue in those instances where other family members are making noise nearby.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best speaker.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bring my sonos with me wherever I go. I love Sonos speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Sound quality

    Rated 5 out of 5 stars

    Sonos

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for travel sounds great and is compact love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this! I have purchased all of my Sonos products from Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! Best Buy was very helpful! Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Size

    Rated 5 out of 5 stars

    Speaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice small speaker! Easy to get started and easy to use.

    I would recommend this to a friend
  • Cons mentioned:
    Power button

    Rated 2 out of 5 stars

    Not a great speaker

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always has a difficult time changing from bluetooth to Wifi. Also sometimes difficult to power on, power button sometimes doesn't respond.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Beautiful paperweight... terrible speaker

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot recommend. As someone who has enjoyed Sonos products for years and currently owns a Sonos Beam, Sonos Play:5, two Sonos Play:3s and two Sonos Play:1s, I really wanted to like this product. First, the good news. It is an attractive speaker and comes in very nice packaging if you are into unboxing. The sound quality is good. Second, the bad: everything else. This product should never have been released with the battery issues. If you purchase you will need to keep it plugged in at ALL times that you aren't actively using it. Even when you power the speaker fully off, the battery will run down to zero in about a week. (Compared to my plethora of older off-brand portable bluetooth speakers that keep a charge for months with powered off). I first thought the "issue" was the speaker was powering up from sleep whenever I used my home Sonos system (bad design choice!). However, I am now on vacation away from home with no other nearby Sonos system and can tell you the Roam is just bad technology. What is the purpose of a portable speaker that cannot keep a charge? What is the purpose of a portable speaker that you need to keep plugged in ALL the time? This is the most disappointing piece of technology I have bought in a long time. Do NOT recommend. Buy a cheap $30 Bluetooth speaker. It may not sound as good, but at least it won't run out of juice 20 minutes into your day at the beach because you left the speaker in your bag for 2 days instead of plugged into the wall.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Finally a great Alexa enabled portable speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After trying other Alexa enabled portable speakers that did not work well ( I'm talking to you UE boom) I finally found a perfect portable speaker. The roam works great with Alexa. The sound is much better than any portable speaker I have ever owned. The trueplay feature works great in that it adjusts the speaker to it's environment. I am very happy with the Sonos roam

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sounds pool side or in the shower

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound for the size plus water proof portable

    I would recommend this to a friend
  • Pros mentioned:
    Size, Sound quality

    Rated 5 out of 5 stars

    recommended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound in a small format works well with other sonos products

    I would recommend this to a friend