Customer Ratings & Reviews
- Model:
- SUBM1US1BLK
- SKU:
- 6520132
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Sub Mini Wireless Subwoofer's impressive sound quality and deep bass, praising its surprisingly powerful output for its compact size and ease of setup. Many appreciate the sleek design and user-friendly features, although some find the price point to be a bit high. A few users have noted minor software-related issues.
This summary was generated by AI based on customer reviews.
Sonos Fail
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my sub-mini CHristmas 2023 during Black Friday. The unit has not worked since a mandatory Software in June. Best Buy would do nothing about it since it was past their 30 day return period. I have more than 12 hours on the phone with Sonos and they are unable to resolve the matter but will not take it back. I start over every time I call Sonos with their Tier 1 support. Once Tier 1 decides they can't resolve the problem they send to Tier 2 and say I will get a call back. This is their way of getting me off the phone. BOttom line is I got about 5 months of use out of the sub-mini and am sttuck with a brick. BB and Sonos have blown me off. Save yourself the headache and consider the Bose systems.
No, I would not recommend this to a friendBetter than no sub but not good enough
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.based on the reviews i had higher expectations of this sub. It gives some base, sure, but not at all the richness, quality or depth i was expecting. Not sure how the reviews are this high. The rumble doesnt quite rumble but i should have known a 6 inch sub wont deliver.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing your feedback regarding the Sub Mini. We are sorry to hear that it didn't meet your expectations for sound richness and depth. It’s understandable to have higher hopes based on reviews, and we appreciate your honesty.
The Sub Mini is designed to enhance bass for various listening environments, but it may not deliver the same depth as larger subs, particularly in larger spaces. To improve your experience, you might consider adjusting the EQ settings through the Sonos app, which allows you to enhance bass levels and tailor the sound to your preferences.
If you’re still not satisfied, please know that your feedback is valuable, and we encourage you to reach out to our support team for further assistance or to discuss your options. Thank you for being a part of the Sonos community. Feel free to reach out at support.sonos.com
Avoid sonos
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used to work flawlessly but then at some point its just become a complete nightmare. I have 6 differnt sonos products and feel completly ripped off consideing the amount of money ive spent.
No, I would not recommend this to a friendGreat subwoofer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This subwoofer is amazing! Wonderful bass sound and overall sound quality! I would totally buy this again!
I would recommend this to a friendDont bother
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will not connect through the Sonos app. I have tried wired and wireless. This is too expensive of a product to spend hours waisting my time off trying to connect. Do better or charge less!!!!
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We sincerely apologize for the frustration you’ve experienced with connecting your Sonos Sub Gen 4. We understand how disappointing it can be when technology doesn’t work as expected, especially after investing in a premium product.
To help resolve the issue, we recommend a few troubleshooting steps:
Ensure your Sonos system is up to date: Sometimes, updating the Sonos app or firmware on the speaker can resolve connectivity issues.
Check your network connection: If you’re using Wi-Fi, make sure your network signal is strong. For wired connections, double-check the Ethernet cable and router settings.
Rebooting devices: Try restarting your Sonos Sub, router, and any other connected devices to refresh the network connection.
If the issue persists, please reach out to Sonos Support directly at support.sonos.com for more in-depth troubleshooting, or let us know if you need further assistance. We truly appreciate your patience and hope to get this resolved for you as quickly as possible. Thank you for your feedback!
Does not suppost apple airplay 2
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Specs say it supports apple airplay 2. They do not. They support connecing to othwr sonos speakers that connect to airplay. This is like saying my tv supports airplay because I can plug an Apple TV into it.
No, I would not recommend this to a friendDon’t roll out productif there are issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked. Contacted Sonos and they said they knew there was issues and they were working on it . No solution in a week , took back mini sub. Why roll out a product when you have not worked out all the issues? Never again!!
No, I would not recommend this to a friend