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Customer reviews

Rating 4.7 out of 5 stars with 68 reviews

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87%
would recommend
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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 68 reviews
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blows Apple 100ft out of the water, luxury feel and insanely comfortable while being lightweight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JOSHUAQ,

      We are delighted to hear that your new headphones are delivering such a stellar audio experience! Knowing that the lightweight build and luxury feel provide the comfort you need while outperforming the competition truly makes our day.

      We really appreciate you being part of the Sony family.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound 10 out of 10.the best ones i have own. Sound is amazing ,perfect for gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KARENA!
      Thanks so much for taking the time to share your feedback with us! We are thrilled to hear that your new WH-1000XX headphones are hitting the mark and standing out as the best ones you've ever owned.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 3 out of 5 stars

    Awesome Headphones But...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome pair of headphones but the price is why I gave 3 stars. The look and built is top notch but $650 is not worth the price since the Sony WH1000xm5 dropped to $200 during this Amazon Prime days sale. The sound on the Collexion is better than the XM6 but not better than the XM5(which is V-shaped) which I prefer. The padding on the XM6 is horrible and flimsy, the XM6 sound is like the old Sony sound which is why I stayed away from this brand over the years. The Collexion sound is sort of in between the XM6 and XM5 with a powerful 10band equalizer than can adjust to taste.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the detailed feedback, LJDJ!

      We are so glad to hear that you are loving the top-notch look and build of the Collexion, and that the powerful 10-band equalizer is giving you that flexibility to adjust the sound exactly to your taste!

      We also really appreciate you calling out your thoughts on the pricing compared to the XM5, as well as your feedback on the XM6 padding and sound profile. We want our headphones to feel as premium as they sound, so we are definitely passing your notes regarding the XM6 comfort and the different sound signatures straight along to our engineering team. It helps us a ton when deciding how to tune things for future generations.

      Thank you for choosing Sony and sharing your honest take with us!

      Best regards,
      Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Sony collection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality excellent sound.anc is one of the best in the market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NELSONF,

      It is truly wonderful to know that you are loving the sound quality and active noise cancellation on your Sony WH1000XX.

      Our advanced noise canceling technology is engineered to block out the distractions around you so you can immerse yourself completely in your favorite music, podcasts, or calls.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Good sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good, ANC is good and doesn't bother my ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ELIEZELC,

      We are thrilled to hear that you are enjoying the great sound quality and effective noise cancellation, and that they fit comfortably without bothering your ears.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Sony collection headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable on the ears and great sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TevinR,

      We are delighted to hear that you are finding your new headphones so comfortable and enjoying the great sound quality.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 1 out of 5 stars

    The product has the best sound but the mic...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it and loved it.. as it was soft, comfortable, the best sound ever (compared to Bose and previous Sonyxm6 or Apple). However, I started getting multiple complaints from people about the microphone as I was barely audible on so many calls that I had to remove the headset and speak on the phone directly. Maybe my piece was defective and so I returned it. I am using Bose Ultra2 now which is great for calls and comfortable.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the detailed feedback, George79C.

      We’re really glad to hear you loved the soft comfort and the great sound quality, but we’re also sorry that the microphone didn’t hit the mark and caused issues during your calls. Clear voice pickup is super important, so it’s disappointing to hear you had to switch to speaking directly on your phone.

      We appreciate you sharing your experience, and we’ll make sure your feedback about the microphone performance reaches our engineering team for future updates. We’re also happy to hear you’ve found a setup that works well for your calls now.

      We’d love to be part of your setup again someday.

      Best regards,
      Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Sony best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and quality of products. Great sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful feedback, NELSONF!

      We are so glad to hear that you are enjoying the great sound and overall quality of your WH-1000XX. It is always awesome to know our products are hitting the mark for you.

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones!! ANC is hands down the best.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TONYG,

      We are truly heartened to learn that you love your new headphones and that the active noise cancellation is delivering an industry leading experience for you. The WH-1000X series is engineered to silence the distractions of the outside world so you can completely lose yourself in your favorite music or focus deeply on whatever you are doing.

      Thank you for making Sony part of your daily listening routine.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful headohones I had the xm5s and was scared it woudnt be worth the high price but i was proven wrong!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KEBG, thank you so much for the wonderful review and for taking a chance on us!

      We are excited to hear that your new WH-1000XX headphones completely proved you wrong and that they were worth every penny, especially coming from the XM5s.

      We are incredibly happy that you are so satisfied with your upgrade!

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Overall, an excellent pair of Headphones

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful headset. Comfortable on the ears for long calls or gaming. Comes with a nice "carry friendly" case that is comfortable in your fingers as well. The 1000X The Collexion headphones have nice metal accents and soft vegan leather. The earcups (Sony-speak) are oversized, and the cushioned headband is comfortable as well. The sound quality is really nice. The headphone (custom made) drivers offer great sound. Whether you're listening to "pant flap" low frequencies or midrange to higher end vocals, these headphones tracked with the sound. The offered clarity unlike other headsets I've paid more money for. With the Sony 1000X THE COLLEXION, you will get studio-like fidelity. Another feature is spatial audio with what Sony terms 360 Upmix. This takes normal stereo audio and translates it to immersive spatial sound. The headsets offer HD Noise Cancelling with Adaptive Optimization. This provides the user with Sony's HD Noise Cancelling Processor QN3 and their Integrated Processor V3 which the user experience to the environment, air pressure, and fit. The Sony 1000X THE COLLEXION headphones offer very clear call quality as well. It removes ambient sounds that distract the conversation. I found the controls to be very intuitive. The buttons are shaped to enable the user to differentiate between the power, noise cancelling, and listening mode buttons. This allows the use to quick discern the buttons and quickly make adjustments without thought. Battery Life is a really important factor for me. As someone who travels a great deal, I really need the advertised 24 hours of battery life. In between flights, I can get another 1.5 hours of battery life from 5 minutes of charging. One thing that I found to be a little awkward was the continued reference to using the Sony app. I believe that a quality pair of headsets need to stand on their own (and largely, they do). But Sony, please decouple the app from an excellent user experience!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the detailed review, gpitts!

      We are absolutely thrilled to hear that you are enjoying the studio-like fidelity, exceptional clarity, and impressive battery life of your WH-1000XX! It is wonderful to know that the premium design, active noise cancelling, and 360 Upmix spatial audio are delivering such a great experience during your travels, long calls, and gaming sessions.

      We also appreciate your valuable feedback regarding the Sony Headphones Connect app. Knowing how our users interact with our software alongside the hardware is incredibly helpful, and we will certainly share your thoughts on this with our development team.

      Thank you for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    They cool.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these, I put them on and listened to music. They cool.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NISHKOF,

      We are thrilled to hear that your new headphones are treating you well! There is nothing quite like that feeling of putting on a fresh pair of headphones, hitting play on your favorite tracks, and just sinking into the music. We always aim to combine effortless style with incredible sound, so knowing that they look and feel cool to you is exactly what we like to hear.

      Thank you for choosing Sony to soundtrack your daily life, and welcome to the family!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Best Purchase Sony Head Phones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Good Purchase , Good Head Phones from Sony ,maybe the Best and I recommend to all ,I am Happy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ARMENB,

      We are absolutely thrilled to hear that you are happy with your purchase and that you consider the 1000X The Collexion to be our best headphones yet! Knowing that you are enjoying the premium noise cancellation and top-tier design of the Platinum edition means a lot to us.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Some of the best sounding headphones I’ve tried

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny! I think these might be the best headphones of 2026

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nycekix!
      Thank you so much for your wonderful review of the Sony WH-1000XX headphones. It is fantastic to know you feel this way about them!

      These headphones feature advanced noise cancellation, rich sound quality, and a comfortable fit for long listening sessions. With smart features like touch controls and adaptive sound, they make your music experience smooth and enjoyable.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    A Style Upgrade To The King Of ANC Headphones!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have loved the XM1000 series of headphones since the XM2s, and Sony's latest iteration, the XM6 is the absolute king of ANC headphones. They have the best ANC, comfort, usability, and most importantly - sound. The ONLY place where some other headphones might take the lead (and even here, it is up for debate), would be in the style/build of the headphones. I personally love, the understated design in a beautiful blue, that folds up nicely into a perfect case. Others though might like a little more metal and perhaps some (fake) leather. Well, for the 10th anniversary of Sony's XM line, those people have gotten their wish! The WH-1000XX - The Collexion. Let's start out with just saying that for all intents and purposes, this is an XM6 inside of a sexier package. But that package also costs $200 more. Do I think that package is worth an extra $200? For me, the answer would be no, because I already consider the XM6 to be the pinnacle, and for me this is just adding weight and taking away some ANC/Battery Life benefits for style 'improvements' that I don't think the line needs. That being said, I do feel that Sony gave a good amount of VALUE with that extra $200, in that they did make some very solid style upgrades that justify that bump in price. If the thing that kept you from buying the XM1000 series was the style, then run, don't walk to pick yourself up a pair of these, you will not be disappointed. If you have a pair of XM6s (or even XM4s), and are happy, then the 1000X will not bring anything to the table for you. Here are just some quick points that I've taken away from a week with these headphones. Comfort: Some nice extra padding. Normally, I'd be ecstatic about this due to the lack of cushioning hair on my head and the unfortunate point that it comes to, but in this case, it is offset by additional weight and a lower clamping force so that I can't count on the ear cups to mostly support the headphone on my head and spare the top of my noggin. The XM6s are the headphones I can listen to for the longest time out of ANY headphone I've tried with the exception of some VERY expensive audiophile cans, that put a premium on lightweight materials and innovative support structures. For me, the 1000X is a step back. Style: Like I said before, my beautiful blue XM6s are great just as they are, but if you are determined to have pleather and metal set to a new Sony style, then you will probably love the 1000X. Personally, I feel like this makes them a bit TOO stylish for my usual use which is wearing these while traveling or when I'm working on my computer in noisy locations. These feel like they should reside on a nice stand next to a stylish chair in someone's den. If that is what you want these for, then please, go ahead and get these. For me, I like the fact that I'm not worried about dinging the headphones or getting the leather scratched or dirty. Portability: I'm following up style with this because it is directly because of the style points, that I feel that the 1000X has taken a step back. With that nice new, and very solid, headband, you lose the foldability of the XM6 which Sony brought back after the complaints of the XM5s NOT being able to fold up. And while I'm impressed that the case for these 1000Xs is a sleek as it is (and has the hand hold cut out), it doesn't pack into my flight bag as nicely as my XM6s. ANC: While many people may not notice much of a difference between the ANC capabilities of the XM6s vs. the 1000X, I can assure you, I most certainly do. While I haven't had a chance to fly with them in this last week, I did take them to one of my usually working spots and I noticed a bit more noise seeping in than I'm used to. I don't think it is the internal hardware or the software because that should be the same, so I have to assume that it is the lack of clamping pressure and the change in the padding. Perhaps the metal of the band or the change in the ear cups also transmits more noise or subsonic vibration to my head, but I don't like it. Sound: Here the 1000X sounds just as good as the XM6s. I find the tuning to be a bit different with the peaks pushed a bit further from the middle, but completely within the range of most modern headphones. The software that Sony boasts about with this series such as the 360UpMix is completely out of my purview. As a reformed audiophile, I'm already 'out there' by using ANC headphones in the first place, but using software to 'upscale' the sound? Nope, that is a bridge too far for me. With those software gimmicks, I feel you put too much computer between yourself and the music. You shouldn't ever need anything more than a solid set of EQ sliders, but that's just me. Conclusion: If you are looking for the best ANC headphones currently on the market (and yes, I'll die on that hill), and you want a beautifully styled package for all that sonic goodness to be wrapped in, then the Sony 1000X will be perfect for you. For me though, I'd save a few bucks and just get the XM6s.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wraith,

      Thank you for the amazing feedback and for being a loyal fan of our 1000X series since the XM2s! We are thrilled you appreciate the premium metal and leather styling of the 10th-anniversary Collexion edition, as well as its incredible sound quality. We have noted your valuable insights comparing its ANC, weight, and non-folding design to the XM6, and have shared this directly with our product design team.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Sound, Style, and Comfort Perfected

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones deliver fantastic sound quality while remaining incredibly comfortable and effective at canceling outside noise. They are also so stylish that they fooled me at first—I couldn't tell which side was right or left until I noticed the subtle large-letter markings printed on the inside of the ear cups. Other than the Sony logo, there is no visible writing on the exterior, giving them a sleek and premium look. The padded headband is both stylish and comfortable, with metal sliding adjustments that make it easy to find the perfect fit. On the left side are two discreet metal buttons that control Ambient Sound and Listening Modes, while the right side features hidden touch controls. Double-tap to pause your music and double-tap again to resume. Slide your finger up or down to adjust the volume, and swipe left or right to skip forward or return to the previous track. My favorite hidden feature is the automatic playback control—simply remove the headphones to instantly pause your music and put them back on to resume playback. It’s incredibly convenient. The headphones connect to Sony’s Sound Connect app, where you can view the status of all these features and make adjustments directly from your phone. The app also displays the remaining battery percentage, and battery life is excellent. My only complaint is that the headphones do not include a USB-C charging cable. Most of us have one already, but it still feels like something that should be included with a premium product. The headphones do come with an audio cable, which is especially useful when flying and connecting to in-flight entertainment systems. The carrying case is also very well designed. The headphones fit easily inside, and the case closes securely with a magnetic latch. It even includes a built-in handle for convenient carrying. Beyond all the features, the sound quality is what truly stands out. The Noise Canceling and Music Listening modes sound amazing, especially with the 360 Upmix feature enabled. You can customize the settings to match your preferences, but I’m confident these headphones will impress most listeners. Combined with their stylish design and all-day comfort, they make it easy to enjoy music for hours at a time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GoGoGomez,

      We are immensely pleased to hear that you are enjoying the fantastic sound quality, premium design, and intuitive features of your new headphones. It is wonderful to know that the hidden touch controls, smart playback sensors, and the 360 Upmix feature are adding such convenience and immersion to your daily listening. We also appreciate your feedback regarding the USB-C charging cable, as insights from our listeners help us refine our future packaging and products.

      Thank you for making Sony part of your premium audio experience.

      Best regards,
      Dominick Sony_US

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    What does another $200 get you?

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My current go-to over ear headphones are the Bowers & Wilkens PX7, which I've been very pleased with for the last 10 months. They are a bit snug, but the sound is incredible and they boast some really excellent noise canceling. They're on the heavier side as far as headphones go, but great battery life and great sound make up for it. Previously, I used both the Sony WH1000X M3 and M4 headphones, which were at the time the quintessential standard for top-of-the-line consumer noise canceling over-ear headphones. Now, a couple of generations later, the WH1000XM6 is still a highly sought after player at a retail price of $459. Enter the 1000X "The Collexion" luxury headphones... a very similar recipe as the XM6 with a couple of upgraded components, higher quality materials and a $200 premium over the XM6. But what are you getting for $200? Well, they're heavier...roughly 25% heavier. The standard XM6 (and its predecessors) are wonderfully light, they travel well, and they sound amazing. The Collexion (herein called "1000X" because that name is ridiculous) headphones sound amazing, too. The bass on these headphones is CLEAN in a way that I haven't heard in earlier iterations of the WH1000X headphones I used. This is allegedly due to slightly upgraded audio components; but if I'm being honest, this isn't a $200 upgrade. What about travling? The XM6 have a nice foldable, compact design...the 1000X have a nice hardshell protective case that, with a couple of buckles and a strap, could double as a upper-middle-class accessory to wow your friends. And, like I said, heavier...due to stainless steel construction over plastic. They lay flat, but that's about it. "But they must be comfortable," you say? Well, yes. Soft touch vegan leather ear cups and what appear to be a 'wide and deep' design, when compared to the non-luxury editions, make these oh so comfortable (assuming you can get past the weight). My ears have so much room, and as someone with a larger-than-average noggin, I love how comfortable these are. I often times find myself extending headphones nearly to the max, but these almost fit without any adjustment, which maybe happened to me once when I was a kid (but we had terrible headphones with orange foam ear covers, so it didn't matter). It does make me wonder if people with normal-sized heads would find them too big or too loose, but I'm living that "Collexion" life and couldn't be bothered with their problems. Quick note on the vegan leather ear cups...these actually work against noise cancelation performance, so it brings the 1000X more in line with 'industry standard' than typical 'Sony stellar,' which you would get on the standard edition headphones. It's still really good noise cancelation, but the premium materials actually work against noise canceling performance here. And, battery life-- rated for 24 hours on the 1000X versus 30 on the standard XM6, again due to the material selection. Now, I LOVE bespoke, fancy, bougie tech equipment, but some part of the experience has to justify that additional price tag. I don't want my nay-saying to take away from what is a truly gorgeous design, and very comfortable headphones. These without any doubt unseat my B&W PX7, but they're in a totally different class of headphone. They are functionally equivalent to the much less expensive (but let's face it, still very expensive) WH1000XM6, and for that extra $200 you get a slightly better sound stage and a beautiful piece of tech. The trade offs are just not worth it.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheTechNugget,

      It's a true pleasure to hear how much you appreciate the clean bass response, exceptional comfort, and premium design of your new headphones. We love that they have successfully unseated your previous favorites and accommodate a larger fit so comfortably. Your thorough breakdown regarding the weight, battery life, and materials is incredibly valuable to us as we continue to balance luxury aesthetics with high-performance audio engineering.

      Thank you for choosing Sony to elevate your listening experience with a touch of luxury.

      Best regards,
      Dominick Sony_US

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Decent Sound; Strong Noise Cancelling!!!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It can be rather challenging as an audiophile, albeit almost impossible, to find the perfect pair of headphones; or perhaps, a more accurate re-phrased statement, is that not only are we trying find a pair that provides high-quality sound across a multitude of genres, but also provides high-end features and comfortability. However, we must also recognize that not everyone will have the same sound preference, nor do we have the same hearing capability. It is certainly here that will be the utmost point of contention with any audio product. Nonetheless, we can all agree that life is not complete without music, and to that end, lossless quality is the only standard worth listening to. Thus, as a physical music collector, I was quite excited to test out the latest offering from Sony, the X1000 Collexion, and could not wait to test my massive FLAC collection! Physically, the X1000 seems to be constructed fairly well; the metal reinforced headband, combined with the soft leather is certainly appealing and quite comfortable. While wearing these for a couple of hours, I did not experience any pain on my ears or listening fatigue; both cups had plenty of cushion. Furthermore, the left and right-side ear cups easily adjusted up and down accordingly. Overall, aesthetic wise the X1000s do look and feel like a premium product. Lastly, the headphones come with a 3.5.mm headphone jack and cable. Unfortunately, there is no audio over the USB Type-C connection. On initial setup, the Sony X1000 should be a straightforward process, verbatim to every other pair of headphones. As expected, features are tied to an application with an account, though luckily the main settings can be changed without logging in. Nonetheless, the Sony Connect application felt excessive, as others do, with the popup tutorials and bloated features; for example, I don’t see anyone using the Scene / Discover tabs or the “Sound AR” feature (if you accidently enable service link, you can deactivate it by going to system and slide service link off). As for quality settings, you can alter your listening modes (standard, music, cinema, game, background music) and change the equalizer presets (heavy, clear hard, soft, etc.). You should also set the headphone connection setting to Classic Audio Only, since it defaults to LE priority; connectively under Bluetooth Connection Quality, you should set either sound quality preferred or stable connection, though unfortunately the Bluetooth codec will be chosen automatically. Luckily, my Xperia 5 III connected to LDAC seamlessly. Lastly, don’t forget by default the headphones will update the firmware automatically, so I suggest you turn that off. As for my first test, I wanted to see how the X1000 noise cancelling feature performed. Luckily for me, at the time of this writing, a thunderstorm rolled through my area so this was the perfect opportunity. In a nutshell, these are the best noise cancelling headphones that I have personally used; quite literally, as I stood by the window with no music playing, the noise cancelling rendered everything nearly silent compared to ambient mode. I couldn’t even hear the low rumbles of thunder. Interestingly, even in off mode, it was still pretty silent overall, though I did occasionally hear a spray of rain hitting the window. It is still an amazing effect, even with all these years of hearing various implementations of noise cancelling on other headphones; compared to my Px8 S2’s, these definitely have a tighter seal. With call quality, the X1000 features 6 beamforming microphones that leverages voice isolation technology to provide a high quality call experience. To test these features, I went ahead and proceeded to take a 50-minute phone call while swapping between the different modes. While on the call, the user told me that my voice sounded perfectly clear and positioned. With my room silent, interestingly enough, they could not discern a different between the various modes. However, once I began playing loud music in the background, and later adding a loud TV to the mix, they immediately could hear a significant difference with noise cancelling enabled; all background noise was noticeably less distracting, and my voice more aggressively isolated and clear. Next, I wanted to test the X1000 Collexion’s battery life performance on a complete charge. As with every pair of headphones, the X1000’s come pre-charged at around 50%. After fully charged, the headphones were left in LDAC mode, with sound quality preferred. In addition, as noted above with my phone call test, I toggled back and forth between noise cancelling and ambient mode on the same 50-minute phone call. After 3 hours, the battery had dropped to a mere 91% coming from a full charge. Impressive! Lastly, please note that Sony recommends that your USB adapter to not exceed 13 watts (5v / 2.6 amps) so keep that in mind. Before I begin my sound test, I first wanted to take a moment to discuss a few preliminary points, most notably my music files. First and foremost, all music was played from my Xperia 5 III in LDAC mode as noted previously (sound quality preferred on both the app and the phone). As a physical music collector, all of my songs (4,282 songs across 14 genres; 386 GB total music backup) have been derived from my personal CD collection and were ripped by EAC 1.6 using the secure rip feature. Subsequently, all songs were encoded to FLAC 1.4.3. and personally scanned through a spectrogram (Spek 0.8.5) to make sure it is of proper lossless quality (remember just because it’s on physical CD, does not guarantee it is in proper quality!). Lastly, as point of emphasis, while the quality of LDAC and my FLAC files are certainly huge advantages on their own, we must keep in mind that drops (packet loss) in the Bluetooth transfer undoubtedly will occur, even if its inaudible. Furthermore, we must also recognize that people hear and perceive sounds differently; what I have heard, as well as my sound preferences, will likely differ than yours. As such, we just need to be aware that reality and perception are two separate things. As for sound quality, depending on what headphones you currently use, will ultimately determine your opinion; my first initial reaction is that these immediately sounded differently than my Px8 S2. The best way to describe it is that the sound is pulled much further back into the headphones, almost as if there is a flat EQ setting turned on. Furthermore, the X1000s do not get as loud as the Px8 S2’s; on several occasions I found myself approaching 50-60% volume whereas on my Px8 S2’s I can barely get past 30%. As a result, I found myself trying to alter the EQ settings a bit to try and find a proper balance. However, with the EQ turned off and at 50% volume, it would seem to me that these are very heavily mix dependent; take for example, “The King” from the Kingdom of Heaven (2005) soundtrack. Starting at 0:24, you can hear slight tapping of a middle chime, at which point soon as the vocals begin, you can clearly separate the two sounds. Connectively, I feel the low-end is a bit too exaggerated here; it rumbles a bit too much. However, between 4:43-4:53, I really like the separation between the wind instrument and the tone layered underneath it. Subsequently, on the “Path to Heaven”, this track has some amazing vocal work that captures the middle frequencies perfectly; everything was clear and rendered beautifully. Switching genres to more instrumental tracks, the X1000 really shine on tracks that feature strong low-end bass-notches and easily isolated middles and highs such as those found on the track “The Space Between Two World” by Nujabes. While lacking a bit on the high frequencies, you can clearly isolate all three sections of the track, starting with the first twenty seconds. Once the main guitar line kicks in, the tapping middles are layered perfectly over it. Similarly, on “624, Part 2” by Fat Jon, the nice piano section accompanies the lower bass end and tapping middles seamlessly. Overall, for any genre focuses bass/low-end seems to be the X1000’s advantage, such as Rap, Dance, or Trance. However, as mentioned before, depending on the compression involved and the particular mix, the results were a bit varied. For example, the Metal genre was severely hit or miss and depended heavily on the song. For example, listening to “Vast Eternal” by Ov Sulfur at 3:02 is a bit rough where low-end, vocals, and middles are all crushed to oblivion. Connectively, the track “Coming Storm” by Septicflesh is nearly identical in peak and RMS values (DR4), yet despite the orchestra, guitars, drums, and vocals, there is a bit more separation especially at the 2:55- 3:15 range, though obviously still compressed. Overall, I think most should be fairly pleased with the results, though obviously this will be heavily dependent on what you listen to. In conclusion, the Sony X1000 is an interesting proposition, despite being in an awkward position within the headphone space; first because of the price, but secondly they will never be able to shake the WH-1000XM6 comparison. While the sound is a bit inconsistent from genre to genre, there are times where they do absolutely sound really good. In addition, they are extremely comfortable to wear and both call quality and noise cancelling is definitely a huge plus. For headphones owners of a similar price point model, you should approach these with caution; for all others, the X1000s are certainly worth a look, just keep your expectations at a reasonable level. Personally, I think Px8 S2’s is the strongest competition to the X1000s, albeit they are more expensive and lack LDAC support, but they can pass audio through USB-C and 3.5mm. Overall, I am still pleased with the experience of the X1000s and they certainly do perform reasonably. With that said, as long as you are aware of the caveats, the X1000s come recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dragonhunter281,

      Thank you for the phenomenal review! We are thrilled that the X1000 Collexion delivered industry-leading noise cancellation, premium comfort, and exceptional call quality for your FLAC collection. Your expert audiophile insights regarding the sound profile and app features are incredibly valuable, and we have shared this feedback directly with our engineering team.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 3 out of 5 stars

    An ok headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product does not offer good value for the price.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Great,

      Thank you for sharing your feedback with us. We are truly sorry to hear that you feel these headphones did not offer the right value for your investment.

      To help you get the absolute most out of your purchase, we would love to invite you to download the Sony Sound Connect app. The app unlocks multiple features that allow you to customize the sound performance, manage the noise canceling settings, and personalize your overall experience. We highly encourage you to explore these options so you can discover the full potential of your headphones.

      Thank you for considering Sony!

      Best regards,
      Dominick Sony_US

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    A great set of wireless headphones, but require EQ

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a lot to break down when it comes to the Sony 1000X The Collexion headphones. First off, taking the headphones out of the box was a genuine pleasure. The entire headphone is wrapped in soft vegan leather. They feel and look high-end. The headband is very well cushioned, and the earcups are padded and large, fitting entirely over my ears. I wore them for six hours straight on the first day—walking, working at a desk, eating, talking, etc. No discomfort at all. Super comfortable. If we talk key features, we’re going to be here for a while. I’m mostly just going to touch on what I used the 1000X for, instead of breaking down each feature. Noise cancelling is fantastic. You can also select to allow ambient noise in, but I had no interest in that. For me, noise canceling is a must. I work in a very busy, noisy area, and being able to turn off all outside voices and sound is essential. The 1000X do that perfectly. It uses 12 microphones with 2 processors to actively adjust and cut out sound. And it shows. I put these right up there against, maybe even slightly better, than some other rather pricey ANC headphones that I have. Battery life is fantastic. I have had these for a couple of days now, and have worked with them on my head without a charge for nearly 20 hours. Still haven’t had to charge them. That’s talking on the phone, listening to music, and even doing some gaming on my phone with these blasting in my ears. I did download the Sony Sound Connect app and went through it, but honestly, the amount of settings for these headphones is a bit overwhelming. I did try to use 360 Reality Audio Upmix, but I didn’t care for the sound when it came to music. It made the sound too harsh (and these are harsh-sounding cans anyways) and I experienced listening fatigue quickly. For movies and games however, using the Game and Cinema modes did result in a more immersive experience, which was cool. There are several ways of controlling the 1000X, but I stuck to my phone or tablet for controlling them. I just didn’t need the controls on the headphones themselves so I can’t comment much on how they work. There is a setting in the app where you can ask the headphones to figure out what kind of activity you are engaged in and adjust sound accordingly. I didn’t really notice that much of a difference between how they sounded when I was exercising or when I was just sitting still, but perhaps as time goes on the AI will adjust the sound more. Speaking of sound, this is where I have a mixed opinion of the 1000X. The 1000X can sound rather harsh when the volume is turned up. I have had other high-end Sony headphones before, and these always sounded smooth, even under high volume. The 1000X on the other hand gave me a lot of listener fatigue. Which is too bad, because they are among the most detailed mid and bass headphones I’ve listened to. Songs with a growling bass and a lot of tom work, like Tool’s 46 and 2, sound amazing until the guitar starts shrieking. Then I have to turn the volume down because it makes my ears hurt. I found this same issue on Fleetwood Mac’s Tusk, Loreena McKennitt’s Marco Polo, and Neil Diamond’s Soolaimon. They sounded great from a bass and mid-range perspective, but shrill when it came to treble. I had to adjust the EQ accordingly. Which works; that is why it is there, but at the same time I felt like cutting back on the treble using the EQ affected the overall performance of these cans. There is a remastering software, DSEE, that takes lower bit-rate music and upsamples it. I turned it on for anything played off of Spotify, and there was a difference in sound. I can’t say that it improved the sound, just that it made it sound different. So, for me, the 1000X Collexion cans are a little bit of a mixed bag. They are arguably the most luxurious wireless headphones I have owned. They are lightweight for over-the-ear cans, comfortable, and wrapped in leather—definitely a high-end feel to them. The feature set is impressive. Battery life is amazing. At low to mid-volumes, and on songs that are more bass and midrange focused, these are great cans. But at high volumes, they require EQ to tame the shrill highs and listener fatigue. Based on my experience with them and the price point that they reside at, I rate these a solid 4 stars.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Derek,

      It is fantastic to know that you are enjoying the premium comfort, incredible battery life, and powerful active noise cancellation of your new WH1000XX.

      We appreciate your detailed feedback regarding your experience with the higher frequencies and the various settings within the Sony Sound Connect app. Insights like yours are incredibly valuable as we continuously work to refine our audio products and software. It is great to hear that adjusting the EQ helped tailor the sound stage to your personal preferences for your favorite tracks, movies, and gaming sessions.

      Thank you for trusting Sony to deliver a luxurious, high-end listening experience.

      Best regards,
      Dominick Sony_US