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Customer reviews

Rating 4.7 out of 5 stars with 1531 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers enjoy the 1000XM2 Premium Wireless Noise Cancelling Headphones for their exceptional noise cancellation and comfort during extended wear. The headphones also offer impressive battery life and a reasonable price point. While some users find them a bit heavy and expensive, the overall positive feedback highlights their satisfaction with the product's performance and features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-12 of 12 reviews
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Great audio quality needs MORE volume

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I watched a ton of online reviews for the best N/C bluetooth headphones and pretty much everyone has recomended these and the Bose QC35's. I picked these up and they have great audio quality and a surprising amount of bass. My only 3 complaints are: 1. The volume should go a higher. I really like to blast my music and these do not seem to get as high as id like. 2. You can only have these paired to 1 device at a time which is pretty annoying. This may not bother most people but for those with multiple devices it is a pain to unpair and repair when using different device. 3. Still not using USB type C for charging which in 2017 is pretty dumb. (Yes I know all headphones are still stuck in 2015 when it comes to charging but when your paying close to $400 they should be future proof.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great and the isolation is some of the best I have heard along with the noise canceling. However, they do not get loud enough for my taste and the biggest pain about them for how much you spend on them is that they do no hook up to a SONY PS4. The charge is great on these things though and they are super comfortable. If you watch a lot of YouTube then you will have to watch YouTube directly from the website and not the app or else you will experience latency issues caused by the app itself. Not these headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Almost a 5star

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice features..Superior noise canceling technology, Very comfortable to wear decent highs and lows.cons: the Bluetooth range could be better...wish they were much louder.. don’t be mistaken the sound lvl is Gud.. but for the price tag.. I wanted the option to volume up to ear blustering sounds sometimes you just want to get lost in the sound lol.. but I would recommend to anyone looking to purchase nc headphones

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise canceling quality. Volume does not go high enough for me.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice features and sound. I've tried a lot of headphones and so far these have the loudest mids and highs. Bass is tight but not very strong. Sound quality is very good. My only complaint is they just need to be louder overall.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tstew, Your feedback is highly appreciated, it will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Almost the greatest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing comfort, amazing clarity and amazing noise canceling. Only issue is I wish they could be louder....

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Headphone Volume Issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont buy these if you like your music really loud. I was mad; because even after I purchased two different volume booster apps- it was only acceptable. Equalizer supplied by sony was ineffective. Noisecanceling works great; but what good is that if you can't really crank your tunes if you want? Even without Noisecanceling engaged volume still is not excellent. Music is clear; but they tried to do too much electronically. When I took the volume to its maximum limits I was shocked at how low it was for the price. Instead of a rock concert ,I got a harp recital....

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    they are good but volume/sound could have been bet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are good but volume/sound could have been better. they are little bulky too

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Nice but not good enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have excellent clarity but I wish they were louder and more durable

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Eh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These looked great and had decent sound but just doesn’t go as loud so I returned them for the vmoda crossfade wireless 2’s

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marcus37, We regret that it has to be returned but appreciate your feedback on your experience with your headphones. Please be assured we take this very seriously and continuously strive to improve our products. -Erin sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Mediocre

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are really not all that. I don’t see how they really have all these good reviews. I’ve owned many pairs of headphones and the real problem I have with these is the fact that they were $350 and they distort at max volume. The bass? It distorts and doesnt even hit good. The quality of sound coming out of these really sound like they’re $50 headphones even if that. The product seems like it’s marked up on price based on all the “features” it comes with but those should be standard now considering how long that technology has been out. I must say the noise cancelling works well but the volume on these headphones isn’t even that loud so it defeats the purpose all together. The headphones also have an app that can be downloaded and used to change the EQ and hearing positions, etc but don’t even do it justice. Sorry sony but these headphones need improving. I’ve owned some Shure SE215’s earphones compared to these headphones they absolutely stand no chance. And they were $100!! Honestly you’re better off buying some shures or audio technicas for half the price. Considering someone is spending $350 on headphones I should be paying for sound quality, not features that I probably won’t use. Sound quality isn’t what you get here. I reccomend doing more research with other headphones. Or definitely not asking a Best Buy employee for assistance because they most likely not know what they’re taking about.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheReviewer, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We're always looking to make Sony better. Regards, ^Ron sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Not as great as people say it is

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do these headphone have great sound, sure they do, are they great at a canceling out noise, sure they're but they're not very loud.... i was expecting to be blown away and im walking entirely not impressed. the deal breaker for me is that , they're not very comfortable and i mean seriously, even just letting them rest on my neck is uncomfortable. after a while i really couldn't stand it. not worth the 380, im sending these back... they're utter trash

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nadia, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We're always looking to make Sony better. Regards, ^Ron sony_US