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Customer Ratings & Reviews

Your price for this item is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 1532 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the 1000XM2 Premium Wireless Noise Cancelling Headphones for their exceptional noise cancellation and comfort during extended wear. The headphones also offer impressive battery life and a reasonable price point. While some users find them a bit heavy and expensive, the overall positive feedback highlights their satisfaction with the product's performance and features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,532 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best noise canceling headphones money can buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't think I would like anything better than the Sony WH-1000x, but the Mark 2's hit the mark! I have been a bose's person for over 30 years now and I just love the Sony WH-1000XM2 headphones!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    So good I got a pair for myself!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for my girlfriend and she loved them so much that I had to get a pair for me! I've used them on several international flights and I love the noise cancelling and touch features.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    I cant hear anyone! (thats a good thing)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the most comfortable, best sound quality, longest lasting wirless headphones i have ever owned!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing noise canceling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to pick this one over Bose. I can’t tell the difference in terms of comfort. The noise canceling is even better than qc35 in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fantastic Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I've ever owned. Sound is great, noise cancelling feature works very well, I really like the ambient sound especially. They feel a little heavy at first but I got used to them.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphone and I take them everywhere ! They make you feel so intune with what every sound you're listening to. The bass is great and the quality is the best I've ever heard. The noise cancelling works so well. I can never go back to non noise cancelling type earbuds. Somg has perfected the headphone. I tested every single unit on display and Sony by far stood out . It made all other brands sound like trash!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Merry Christmas to me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling works great and love the fact that all you have to do is place your hand on the right headphone to hear others around you. The swipe feature is pretty niffy too.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent sound quality with comfort

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned more headphones in my lifetime than I can count; everything from Bose to Koss. Some have had good sound but were uncomfortable if worn more than a short time. Others were comfortable but colored the sound with either too much treble or too much bass. These headphones combine the best of all these qualities; great sound reproduction and comfortable even when listening to the entire White Album. I recommend them highly.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, the best headphones I've ever purchased. So comfortable for long flights, working out, just being in your own bubble. The noise cancelling is the best in the business I believe. If you download the sony app, it has extra features as well. One small issue that I have is that it doesn't connect to my PS4. Sony should work together on that because they're both Sony products. Other than that, it's a no brainer.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After listening to the Bose qc35 and these back to back, I preferred the sound quality of these. As a frequent flier the noise cancelling is a requirement and these did not disappoint in any way. Let the kids scream and the loud talker in the row behind me do their thing. I’m in a quiet world of music and movies. The sound is on par with my other non noise cancelling high end headphones and battery life is great.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Not cheap but worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancellation, no words to describe it :-) Very good Bass and battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Very good, minor tradeoffs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ANC is excellent. The sound quality by default is very good. LDAC really is pretty great and the support for every other codec under the sun makes pairing these with devices ezpz. Now the downsides. No removable battery. Not a huge deal since these seem to last forever but it's nice to be able to have a spare to swap in and charge when they die. EQ is only available via Bluetooth SBC. Hating SBC is probably the reason you wanted these particular headphones to begin with so having the EQ only work when LDAC doesn't is unfortunate. If you like the default sound of these, great. If not, you may be unhappy with the results.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing noise cancelling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for my girlfriend and she absolutely loves them! She's used them on several international flights and raves about the convenience and the noise cancelling.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    So good, went back for more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a pair for myself and after my boyfriend tried them, he wanted a pair too. Again, the features are awesome. Sound for music with bluetooth on my phone sounds amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Rockin' in peace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are by far the best headphones i have ever used. I wear glasses and they don't hurt my head after extended use, like for watching a movie. Noise cancellation works great, though it is not complete. And when you need to hear someone speak to you, the hand to right ear brings the sound of the voice even more clear than not wear the headset at all. Love listening to my record collection with these!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Expensive, but worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My fiance got these to drown out an annoying coworker, and they worked like a charm. The sound quality is great on these as well, but the noise cancellation is their draw

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    If you plan to travel, get them

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product after a trip to Europe without any headphones. They made me regret not having them earlier when I went to another long trip. They mute all those annoying noises in the plane, they connect to the plane sound system so you can actually listen to the movie you are watching. Battery life is extremely long, haven't ran out of juice.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Touch controls

    Rated 5 out of 5 stars

    Best noise canceling earphones to buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As good as the Bose but more advanced features and easier to use. I really like the pause of the noise cancelling by just putting your hand up to your ear. You can listen to people without taking off the earphones. I also like the touch controls to increase/decrease the volume, stop and fast forward the music. Definitely better and easier to use instead of fumbling for buttons on your earpiece.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Heart-Stopping, The Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this Sony Headphones back in December on sale and it's been by far the BEST wireless headset I've ever owned period. Very comfortable around the ears, great sound quality with acceptable bass, the noise cancelling feature it's amazing. Overall, I'm very satisfied with my purchase. Yes, truthfully its very pricey. No doubt....but wow! This Sony Headphones are Incredible, Heart-Stopping Awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bacardi, We appreciate your time sharing this feedback. We're always looking to make Sony better. Thank you for choosing Sony. Regards, -Jay sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice features and sound. I've tried a lot of headphones and so far these have the loudest mids and highs. Bass is tight but not very strong. Sound quality is very good. My only complaint is they just need to be louder overall.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tstew, Your feedback is highly appreciated, it will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph sony_US