Black Friday is hereShop new DoorbustersShop now

Main Content

Customer Ratings & Reviews

Your price for this item is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 1532 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the 1000XM2 Premium Wireless Noise Cancelling Headphones for their exceptional noise cancellation and comfort during extended wear. The headphones also offer impressive battery life and a reasonable price point. While some users find them a bit heavy and expensive, the overall positive feedback highlights their satisfaction with the product's performance and features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 1,532 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these headphones

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are easy to use, sound incredible and definitely compete with any Bose you can find.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    beautiful sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing! I bought them as a gift for my boyfriend and he hasn’t stopped using them since.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Very very pleased

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Only two issues is while riding really fast under a bridge the subwoofer in the headphone makes strange sounds and sometimes it has trouble connecting to the app. Besides that they are delightful

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice headphone

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very nice headphone which served us well especially during the airplane rides.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome headset

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter asked for this for Christmas. I’m very impressed with the quality and sound. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    One word... PERFECT!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The packaging on the headphones is well done with plenty of protection. After removing the outer sleeve the internal box opens like a book revealing the headphones in their case and the other contents. In the box you get the headphones, a carrying case, a 3.5mm cable, a flight use adapter, a USB charging cable, and the reference guide, as well as a very nicely illustrated quick start guide for a simple set up. The carrying case is very nice with a soft touch interior for protecting the headphones while stored or for carrying. There's even a cardboard insert with a diagram picture of how the headphones fit in the case which I thought was a nice touch. You can tell Sony thought this out. The headphones themselves are very sturdy and well made. They have nice soft ear pads that feel great on the ears and head. The metal headband is very sturdy and adjustable to even fit large heads like mine. There's even some room to spare which I can say is rare on my large head. Following the quick start guide the first step is charging the headphones which can take awhile. But they are rated at 30 hours so you should easily get through a days use, and you can get up to 70 minutes of use from only a 10 minute charge. Next was powering on the headphones to enter pairing mode. There is an audible voice letting you know the pairing status, etc. They paired instantly with my Galaxy S8+. Set up and getting started couldnt have been easier. The headphones have a very cool and intuitive touch enabled right earcup. It was second nature for me being so use to touchscreen devices. Simply swipe up or down for volume, forward for next track, and back for previous. It took me about 20 seconds to learn this. There was no learning curve or fumbling for buttons while you get use to it. SIMPLE! The noise cancellation on these is great. The “smart listening” feature is awesome. It auto detects what you are doing and adjusts the level of noise canceling based on that. The noise cancellation is also adjustable as well with a dedicated ambient/ NC button. It also has something that I have no idea how it works which is adjusting the noise cancellation based on you, meaning your head characteristics, hair, etc. Ive never seen any others do this. The tech in these cans is amazing. Onto sound. The sound in these is amazing. Perfect clarity, excellent bass, great sound levels. They just sound right. Everything sounds like it should. They didnt over focus on bass which I appreciate. The Sony's also have a voice assistant feature that is activated by holding the touchpad for 3 seconds. It activates your devices voice assistant which in my case is either Google, or Bixby. No comments on which one I use. These cans also look great. I have the black version, and really like the mix of metal and matte black with the outer ear cups that are soft touch with a leather look. The Sony WH1000XM2's are as good as it gets as far as Im concerned. Great build, slick looks, super simple controls, a long lasting battery, and top notch sound make these headphones one word.. PERFECT.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, these babies are awesome. I never would have believed it would make this big a difference. Musk try!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    They kind of suck

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really didn't like the way they looked on my head, and i felt like the sound quality was on par with basic apple headphones, the only good thing is that you can't hear anything but your music. totally not worth $350.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi thirdman, We regret to hear that your device's performance failed to meet your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first Noise Cancelling Headphone I have, it really good, I use that in a fight and Noise Cancelling works great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Simply amazing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say enough about these head phones! The nose cancelling feature is unbeatable! Worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the noise cancelling to the high quality sound these are the hands down best headphones I have owned thus far.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise cancelling headphones on the market, if your looking for premium heafphones you cant go wrong with these

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    10/10

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is superb. Clear and crisp. The one-touch functions are great! The noise-canceling is awesome aswell. .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent headphones that cancel out noise interfe

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my 13 year old grandson. Product is made well and he is thrilled with these headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Pure Sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones where a truly great buy, I have listened to many high end headphones and these do not disappoint.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling feature of this unit rivals Bose and beats products. Looking forward to the next version.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Awesome!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are comfortable. Not too big. Easy to operate. Comes with a nice storage case.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just used these on some long flights to asia and back - worked great and really block out the external sounds

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    10 Stars!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best noise canceling headphones out there. Buy them and find out for yourself. You will not be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    BEST HEADPHONES

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have the best in class noise cancellation! Comes with an app the equalize them which kills it!

    I would recommend this to a friend
Sponsored