Customer Ratings & Reviews
- Model:
- HTCT390
- SKU:
- 4890203
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers express satisfaction with the sound quality, describing it as great. They also appreciate the easy setup process, with comments indicating that it can be installed in just five minutes. The price is considered a great deal, and the Bluetooth connectivity works without issues. While some customers mention a lack of higher volume settings, the overall sentiment is positive.
This summary was generated by AI based on customer reviews.
Not enough sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hardly any sound and not enough bass for sound . Took this product back costs too much
No, I would not recommend this to a friendWaste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are hardly better than the internal ones that come with the Sony 4K TV we bought.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Constantly drops connection to TVs HDMI ARC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Sound bar constantly drops connnectss
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Neko47, You may use another HDMI cable to isolate the issue. Make sure to use a high-speed HDMI cable. Try to power reset both devices as well. Turn off the TV and the soundbar and unplug the AC cord. Wait for at least 60 seconds then test it again. Regards, Vincent
not that impressive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My 7 yr old SONY Bravia LCD TV had much better sound quality than this soundbar.
No, I would not recommend this to a friendJust buy the better one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I listened to it at the store and I wasn't impressed at all but it was the best my budget could afford at the time. The salesperson promised me it would sound much better in my own home so I purchased it. Took it home and set it up and after 20 minutes of playing with it I realized it was weak and not worth the money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Raul625, Thank you for your input. Sony takes into consideration all good or bad feedback to improve the performance and quality of our products. We will forward your information to the proper department. Thank you. -Vincent
sounds okay - no control for bass or treble
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.would not recommend - I only use in the bedroom and the sound is below standard
No, I would not recommend this to a friendHad to return as would not work with Samsung TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking forward to the Sony sound but was not compatible with Samsung TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, mdander55, We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department. Thank you for your time. -Vincent
Terrible sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is horrible. It is worst than the actual speakers in my TV!
No, I would not recommend this to a friendPoor sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was super excited to purchase this sound bar and have it professionally installed, until it was up, very......disappointed wish I could take it back but the installer refuse to return my phone call to uninstall it before it was past the return time frame now I'm stuck with it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .We're sorry to hear this, 18074522. We suggest visiting the links below for troubleshooting steps to resolve the issue:
https://us.en.kb.sony.com/app/answers/detail/a_id/40464/
https://us.en.kb.sony.com/app/answers/detail/a_id/38388/
Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. Regards, Vincent
Did not care for this unit!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like this unit, I love Sony equipment, but this surround system was awful. The sound was not very loud, the woofer was substandard and the T.V. sound was louder than the sound bar. Took back and got something else.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello jetfilms2, thank you for your message. It is unfortunate the Soundbar System did not meet your expectations and decided to return it. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar.
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been the worst sound bar I have ever bought. The wireless connection is horrible and the sound bar needs to be synced over and over to the TV. Best buy wont take it back and I've only owned it for 50 days.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Review, We're sorry to hear that the soundbar is not performing within your specifications. You may check page 27 of the link below to reset the unit to help isolate the issue:
https://docs.sony.com/release//Manual_4586109123.pdf
If still not resolved, you may also check this link for further assistance:
https://esupport.sony.com/US/p/support-contacts.pl?mdl=HTCT390
~Ralph
Don't Waste Your Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to enhance my Sony TV and returned it because it is not functional in todays digital age. It would work on and off and you had to use it's own remote to change features. Did not integrate well with the TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ToddE, We regret to hear that. We are more than happy to forward your feedback onto the proper department as we always place a very high value on feedback from our customers because it allows us to continue to improve. Thank you for sharing your review. -Jerome
- Pros mentioned:Bluetooth connectivity, Price, Sound quality
Works like a charm
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am giving this product a five star rating because it met my expectations for a sub $300 unit. I bought a 55in Sony 4k for our bedroom and decided to pair it up with this soundbar. We loved the picture the tv had and we liked the sound quality from the demo unit in the store. So bought it and unboxed it at home. One note, make sure to connect the fiber optical cable before mounting the tv, the connection is on the back of the tv. Plugged it in and the wireless subwoofer and we were off an running. Very easy install, didnt follow any instructions. The sound is good but the wireless woofer can get low at times but for 250 bucks its a great bargain. The vocals are very good and when we need a little boom, the woofer comes through. Now this isnt a $1500 sound bar system, you need to lower your expectations. You get what you pay for. However, I feel that this system is worth every bit of $250 and its this reason that I rated it so high. This little guy performs well in our bedroom and its lightweight and easy to install. The wireless sub is awesome, no wires and I can plug it in anywhere. Go to the store and listen for yourself. Its a great buy in my opinion.
I would recommend this to a friend Not great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was not worth the price that was paid for this sound bar. We expected more from Sony. It was hardly better than the TV sound. We returned it and purchased the Bose Solo 5. Much better for what we needed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Kar21, thank you for your message. It is unfortunate you've had an issue with the headphones and decided to return it. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar.
TV speakers sound better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality of this sound bar is very poor and does not o Sony justification. The speakers in the TV are better than this expensive sound bar. Listen to it first before buying. Wish I would have!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi zzyzx1, We regret to hear that your device's performance failed to meet your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound didn't match words on tv. Called sony tech support for a week. Last tech finally said they've had these issues with this unit. I returned it and bought a Polk audio magnifi. 100% better product.
No, I would not recommend this to a friendI received my order in an open box.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Remote control missing and the sound quality of the sub woofer was so weak that it cant be heard at all. I was expecting for great sound! The sound of my tv sounds good than the sound bar...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Medar, we regret that the sound bar failed your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Regarding the remote control that is missing, we recommend contacting the store where we purchased the unit from to assist you. Thanks. ~Erin
Subwoofer won’t connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always have had issues with subwoofer connection. Right after 1 year it’s garbage and I have to buy a new one and throw it away.
No, I would not recommend this to a friendDo not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this sound bar for over a year. The subwoofer will not stay connected. It doesn't connect back with out several tries
No, I would not recommend this to a friendGood for wall mounting only.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return product. Since I did not want to wall mount the sound bar I had to place it on a flat surface with the speakers pointed up. This negatively affected the sound quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Heilbrunn, It is unfortunate that the unit had to be returned. Your feedback is highly appreciated, it will be a big help in improving the quality of our products. Thank you for sharing your review with us. -Jerome