Customer Ratings & Reviews
- Model:
- HTCT390
- SKU:
- 4890203
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers express satisfaction with the sound quality, describing it as great. They also appreciate the easy setup process, with comments indicating that it can be installed in just five minutes. The price is considered a great deal, and the Bluetooth connectivity works without issues. While some customers mention a lack of higher volume settings, the overall sentiment is positive.
This summary was generated by AI based on customer reviews.
Underwhelming subwoofer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This review may not be fair, as I may have had a defective product. Bass, subwoofer way underpowered. Returned it. I wasn't going to get another one to test the subwoofer.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Thomas, It is unfortunate that the sound bar had to be returned. We will forward your information to the proper department. Thank you for your feedback. Regards, Vincent
Out of box purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can not give an honest review of the product since it was a Out of box purchase and it was defective when trying to connect it. But I had no problem returning it.
I would recommend this to a friendNo so good
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough bass to fill a small room and sound I thought this would give me a good sound bar movie sound and music listening but no.
No, I would not recommend this to a friendSub woofer very weak
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't hear the true bass sound of the sub woofer. It's like ordinary sound of a small radio. And my unit came without the remote control.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Medz, Thank you for sharing your input. We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department. ~Ralph
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it on Black Friday . Turns off randomly. subwoofer is weak. Don’t waste ur money .
No, I would not recommend this to a friendDid not integrate with my Samsung TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit did not integrate with my Samsung TV. That wasn't an issue with the soundbar. However the sound from the soundbar itself was substandard.
No, I would not recommend this to a friendNot right for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was talked into buying this product, it was not what I was looking for. It was not as good as a surround sound system. So, I returned it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Retired, thank you for your message. It is unfortunate the Soundbar System did not meet your expectations and decided to retun it. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar.
Sony sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased a new 4K TV and this sound bar. The sound bar sound is slower than the picture and lags behind. This is very annoying.
No, I would not recommend this to a friendBad product, awful manufacturer support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer was barely audible and manufacturer customer supprt was terrible. Made me not want to buy a Sony product again.
No, I would not recommend this to a frienddo Not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Sony sound bar was difficult to commect, even with a new Sony TV. It would not recognize at times. Very frustrating.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JTBanks,
Please contact our technical support team in the link below.
https://esupport.sony.com/US/p/select-system.pl?DIRECTOR=CONTACT
Thanks,
>Joffrey
terrble
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.doe not come with the right cable ..returned it took cable from other unit terrible sound not loud and base sucked
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi masterrider, we regret that the unit failed your expectation but appreciate the feedback nevertheless. We place a very high value on feedback from our customers because it allows us to continue to improve. Thank you again for your inp0ut. ~Erin
Didn't care for this!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always wanted a surround sound but my TV was way louder than the surround sound. I was very disappointed ;-(
No, I would not recommend this to a friendBrand response from SonyListens
Posted .When the input source does not contain much of bass sound, the sound from the subwoofer may be difficult to hear. You may check this link for more details of this unit: https://docs.sony.com/release//Manual_4586109123.pdf. We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department. Thank you for your time. -Vincent
I have not hooked it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not used yet the product yet. Therefore I am not sure yet how it works. I will update once I do
I would recommend this to a friendNo good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar is by far super weak. If is not bose a soundbar is not worth it.
No, I would not recommend this to a friendDisappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expected the sound to be much better quality. Was kinda bummed!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shawn, we regret that the soundbar failed to meet your expectations and we thank you for taking the time in writing us an honest feedback. I can assure you that your feedback will be brought to the attention of a relevant department for further improvements. Once again, thank you for your input. Best regards, -Mark
Subwoofer will not stay connected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sub only works about 10% of the time. It refuses to connect.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Binstretcher, We are sorry to hear that issue. Follow these suggestions to isolate and hopefully resolve this issue:
* Make sure you are using a High Speed HDMI Cable.
* Power reset the devices. Turn off everything and unplug the AC power cords. Wait for at least 5 seconds then plug in back directly to the wall outlet.
* This article will help us resolving wireless network issues: https://us.en.kb.sony.com/app/answers/detail/a_id/75355/
Regards,
Vincent
not installed correctly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not installed correctly by geek squad-not enough information
No, I would not recommend this to a frienddid not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this never could connect with the sony television. go figure
No, I would not recommend this to a friendNull
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont kno how to describe the product. I love best buy tho
No, I would not recommend this to a friendDid not work well!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had issues with this item! I would not recommend it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ToddE48, We are sorry to hear that. These links will help us isolating and resolving the issue:
https://us.en.kb.sony.com/app/answers/detail/a_id/43179/
https://docs.sony.com/release//Manual_4586109123.pdf.
We will forward your information to the proper department. Thank you for your feedback. -Vincent