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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.2 out of 5 stars with 954 reviews

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85%
would recommend
to a friend

Customers are saying

Customers admire the impressive sound quality and easy setup process of the 2.1-Channel Soundbar System. Many users have commented on the great sound and simple installation. While some customers have expressed concerns about the volume, bass, connectivity, and remote control, the overall sentiment is positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 954 reviews
  • Rated 5 out of 5 stars

    More great features than most soundbars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was exactly what I was looking for! It has multiple HDMI inputs, so I can connect my Xbox, cable, and a chromecast to my tv. The sound is amazing, and I can connect to it via bluetooth. Love this soundbar.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great sound at a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trying to stay within my budget but still have quality sound. I found both with this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On point

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Associate helped me pick this out. Sound is great and ability to add to system is awesome, as price can get big real quick. Don't waste your money with a theater in a box like I was going to. Think long term

    I would recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 1 out of 5 stars

    Terrible to setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase 65 inch Sony HD TV and this sound bar. TV was easy to setup, but sound bar was a problem. Salesman said to use fiber-optic cable and show me the ports. Got home, no fiber optic in box, only HTMI. Could not get to work. Went to store and purchased fiber cable, but, would not work. Called Sony support it was terrible. One and 1/2 hour later got some sound by sub woffer not working. Call Geek Squad to come out and paid $100. Tech said they would not warranty if sent up with HTMI, but only fiber-optic, but needs HTMI to program. Say what??? I spent many hours on this and paid $100. This was a bad experience and I would never recommend this product because of this bad experience. Something that should be simple turned into a big waste of time and money.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Etch, we are sorry to hear about your bad experience. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We will pass this to the proper department. Thank you for your time. ~Erin sony_US

  • Rated 5 out of 5 stars

    Easy to use with great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this system for my sisters birthday and she loves it. Super easy to use and set up with amazing sound! Highs and mids are very well balanced and lows can be very subtle if you want or very powerful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    fine for a smaller room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    product does exactly what it says, just not enough impact for the size room I have it in.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Like having full surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speaker works great. Bluetooth is awesome. Even hooks up with Alexa.. highly recommended

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Bad sound, easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar system was easy to set up and use. The sound never got louder than the Sony TV we purchased. I researched online to see if it was something we did wrong and didn't seem so. Even tried different connection options and it never got better. We had to return it.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andalya, It is sad that the soundbar had to be returned. Thanks for bringing this to our attention. We do appreciate providing us your feedback for the betterment of our product. We will pass this to the proper department. Thank you for your time. -Vincent sony_US

  • Rated 4 out of 5 stars

    Good sound; good value!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are not into surround sound, this unit is a cost-effective solution for good sound.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Faulty Remote + Faulty Subwoofer = Fail

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After we unboxed the unit and during set it up we noticed the remote control did not fully function. We contacted Sony and they shipped a new remote after 1 hour of tech support. We received a new remote within 4 days. We tried again to set up the unit and noted the subwoofer would not connect with the sound bar. We contacted Sony again. After an hour of tech support they advised the unit was defective and directed us to ship the unit back for repair and possible replacement at their cost. This ordeal took a total of 9 days before we decided to simply return the unit to Best Buy for a full refund. Sony customer service was decent, Nest Buy Customer service was excellent. Soundbar and Subwoofer was a total piece of garbage.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love the sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a very nice sound bar for a medium sized room. You get a very nice rich sound. It is a Bluetooth spaker as well, so I paired it with my iPhone and it makes a incredible wireless speaker as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In- Home Theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar/subwoofer combo with my new TV really gives the full experience whether I'm watching Netflix or playing video games. Bring on the bass!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great sound. Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great sound bar for the price.nice slim design that pairs well with the 4K Sony TV.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Gave out after 6 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality was okay. I thought for the price that it would be better, but it was ok. I didn't like how it didn't talk to my BluRay Player and TV the way my previous Samsung sound bar did. If it turned on the BluRay, it would not turn on the sound bar automatically, nor would it turn on when I turned on the Satelite receiver. All of that was irritating to frustrating. In the last 3 days though, it has started to malfunction. One day, the Subwoofer turned off and would not turn on. I turned off the whole system and back on, and the subwoofer worked. Last night it turned off and would not come back on, and now it won't at all. Im going to take it back (I bought the protection plan) and exchange it for something else.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Reggiegreer42, That is definitely not the news we like to hear. Let's see what we can do. Please reach us out at [email protected] and include your product details and contact information on this issue you are having. Thanks. ~Ralph sony_US

  • Rated 4 out of 5 stars

    Great system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very loud for such a small system, and I love the fact that the subwoofer is wireless!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two of these as gift and they sound amazing...if you turn the volume to its maximum limits ...it still sounds crystal clear..no static

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound/ highly recommend. Love not having wires anymore and the wifi built in.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system is amazing, sound it great. Might need additional speakers to make it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound only down side is the cost of wireless speakers to add to the system

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The soundbar works as it should. Wish it was a little louder but the sound is clear.

    I would recommend this to a friend