Customer Ratings & Reviews
- Model:
- HTCT790
- SKU:
- 4890300
to a friend
Customers are saying
Customers admire the impressive sound quality and easy setup process of the 2.1-Channel Soundbar System. Many users have commented on the great sound and simple installation. While some customers have expressed concerns about the volume, bass, connectivity, and remote control, the overall sentiment is positive.
This summary was generated by AI based on customer reviews.
Not bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers weren't spectacular but would be good for a beginner
No, I would not recommend this to a friendNot bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds ok but it doesn't have the surround sound I wanted
No, I would not recommend this to a friendAverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good for a small living room $ is not bad for product.
I would recommend this to a friendKinda good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works fine. It's way overpriced for the sound quality
No, I would not recommend this to a friendPRETTY EASY TO INSTALL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.PARTICULAR MOVIES THE SOUND QUALITY ISN'T THE GREATEST.
No, I would not recommend this to a friendits good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its good but not excellent sometime gives trouble.
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this sound bar after reading some of the reviews on the Sony 850D televisions having a poor sound quality. I am disappointed in that I really can not tell much difference between having the sound bar on and having the sound bar off (TV volume).
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Fred. Thank you very much for your honest review regarding the soundbar. We'll make sure that your feedback reaches the correct team for improvements. Best regards, -Mark
- Cons mentioned:Customer service
Don't spend the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for 3 months then quit! We didn't purchase the warranty in the store so we had to go through Sony and they refused to refund our money. They would only repair or replace it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Maitee, we're sorry to hear that the soundbar failed after a very short amount time. Please visit https://esupport.sony.com/US/p/service.pl for information on how to get in touch with our support team. They will be more than happy to help you out with your unit. Best regards, -Mark
- Cons mentioned:Customer service
NOT GOOD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.thought should be very easy to set up and connect to my Sony Bravia TV, but no. thought was very complicated and can't get any helps from Bestbuy team without paying. so i am returning them.
No, I would not recommend this to a friend buy some other brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I assumed this would meld in perfect with my 4K Sony tv. Hrc makes its own mind up when to connect. If your phone is Bluetooth connected and you are watching tv the volume is affected by the phone settings even when connected to hdmi inputs. Just turning this thing off and on is an exercise in extreme patience. Once you finally get something sorted out you have to only use the remote for the sound bar to get reasonable control over the audio. If you finally get connected (I often just give up and deal with listening to the tv speakers) the sound is not bad. Not as crisp as I expected. Wish I had bought something else like the Polk. Bummer misdirection Best Buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Ramman, we are sorry that this unit did not accommodate to your needs. Sony takes into consideration your feedback to improve the quality of our future products. -Kate
- Pros mentioned:Sound quality
Short life span
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and features.. while it lasted. Known software issue disabled the unit. Got about 9 months of use.
No, I would not recommend this to a friend What is your major malfunction?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I ordered an open box model of this product it came without a remote. I had to take it back so they replaced the unit. Cool. The second one lasted about 4 months before it started malfunctioning. Geek squad sent it off and 4 weeks later they said it couldn't be fixed so they sent me a new one. Cool. I've had the third one about a month now, and it's doing the same thing as the last one. Not cool. I love the way these things sound, but if geek squad can't fix this one, I'll probably find out in another 4 weeks, I'm going for the refund instead of replacement. Very disappointing.
No, I would not recommend this to a friendReturned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this system, I purchased with the Sony 4K tv and was really in love with the functionality it gave as I moved from an LG soundbar that just didn't work very well. The app needs A LOT of work. The issue that I had was that the wireless sub disconnected itself from the system while listening to music, watching movies or simply starting the system up for the day. Only way to reconnect was to manually power cycle the sub. After all troubleshooting there was no solution and no root cause found. Unfortunately I returned and was not willing to try another Sony system.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JMOP, It is unfortunate that the unit had to be returned. Sony takes into consideration all good or bad feedback to improve the performance and quality of our products. We will forward your information to the proper department. Thank you for your feedback. -Vincent
worked great at first now it is not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sound bar was great at first, now it will not update, or do anything after the first 1min, it will work if you leave it at what you started with, but if you try to do anything after that it will lock up
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, ironwall9199, We are sorry to hear this issue with your unit. Have you tried performing a power reset to isolate the issue? Turn it off and unplug from the wall outlet. Unplug any devices connected as well and wait for at least 1 min. You may download the updates manually by following the guidelines here: https://esupport.sony.com/US/p/swu-download.pl?mdl=HTCT790&upd_id=11028&os_group_id=18. Thanks! -Vincent
Can't get it connected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After expressing our concerns about being able to easily connect this, we were assured that this would be a 'one step' set up with our tv. We still don't have it connected, even after calling pioneer who makes out tv. They told us to call either the cable company or geek squad because it would be difficult. We did not want to have to pay essentially the price of this again to get it connected. Very disappointed we believed the sales person.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bernie, We appreciate bringing this to our attention and we are more than happy to take a look on this matter. Please reach us out at [email protected]. Kindly include your product details, the devices you want to connect and your contact information. Let us see what we can do to help you. Thanks. - Vincent
Can't get sound from the TV, installation poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation instructions poor, can't get sound from my Vizio TV. Called the Geek squad who warm transferred me to Sony. Over 90 minutes later , I gave up ,
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, jack, We appreciate bringing this to our attention and we are more than happy to take a look on this matter. Please reach us out at [email protected]. Kindly include your Event ID and contact details. Let us see what we can do to help you. Thanks. -Vincent
I should have returned it,.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shortly after initial use it periodically emits a distorted sound in voices. I ascribed it to a rare bizarre activity. Not so. It happens with disturbing frequency. I can no longer return it. I advise anyone considering this purchase to be willing to return it with the first sign of sound distortion. A better solution might be to pass on this unit in the first place. I paired it with my 75" Sony ultra HDTV tv. I am regretful. Don't make my mistake.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Redsoxbernie, we regret that the unit failed your expectation. To isolate the distorted sound issue, please check this link: https://us.en.kb.sony.com/app/answers/detail/a_id/42755. ~Erin
Sounded great while it worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this sound bar for 4 weeks. After 3 weeks problems started to occur. Sound would cut in and out rapidly. Only got worse. Returned to Best Buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Robert, It is sad to hear that the soundbar had to be returned. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Thank you for your time. -Vincent
All highs not enough lows!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was under impressed took it back! Older lg sound bar that I have was much better sounding. Saved money by just keeping my older one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Newman, Your feedback is highly appreciated, it will be a big help in improving the quality of our peodutcs. -Jerome
Had to return.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I owned this sound bar for 30 days. In that time it worked for about 5. I had to keep calling Sony and resetting it. And that did not always even work. The ARC worked and the tv would control the volume, but the input would not change and I would not have sound most of the time. Four calls to Sony later and they told me I had to mail it to New York. No time for that. I just returned it and bought a MartinLogan
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello PhaseMania, thank you for your message. It is unfortunate the Home Theater System did not meet your expectations due to an input issue not letting you change it and decieded to return it. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar.