Customer Ratings & Reviews
- Model:
- HTCT790
- SKU:
- 4890300
to a friend
Customers are saying
Customers admire the impressive sound quality and easy setup process of the 2.1-Channel Soundbar System. Many users have commented on the great sound and simple installation. While some customers have expressed concerns about the volume, bass, connectivity, and remote control, the overall sentiment is positive.
This summary was generated by AI based on customer reviews.
Poor quality sound
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned and bought the JBL. Sony rarely manufactures quality speakers...I should have known better.
No, I would not recommend this to a friendSony Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar was noy easy to setup and use. I since bought a Bose sound bar and had it setup within 15 minutes.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Phil, Sorry for the inconvenience that this may have caused, please check this link for more information;https://esupport.sony.com/US/p/model-home.pl?mdl=HTCT790&template_id=1®ion_id=1&tab=howto#/howtoTab.Thank you.-Jay
Not loud !!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasnt pleased with the sound quality. I bought the Bose sound touch and it's amazing great bass and sound
No, I would not recommend this to a friendhave not used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.setup is very hard to understand. may work once I figure out setup. Directions are not user frendly.
No, I would not recommend this to a friend- Cons mentioned:Volume
Not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expected it to be louder, total regret on my part as a purchase
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Victoria, We regret to hear that your device's performance failed to meet your needs. We'll make sure that this feedback reaches a relevant team if ever changes are needed as we want our consumers to have the best user experience. Thank you very much for your input. ~Ralph
not what i expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.have to say i was not impressed with this purchase and wound up returning it for a different model
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi mikew, It is unfortunate that the player had to be returned. Thanks for bringing this to our attention. We will forward your information to the proper department. Thank you for your feedback. -Vincent
Terrible soundbar and sub system.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had hoped that this would improve the sound for the TV in the bedroom. It didn't. The only way to tell that the subwoofer was on was to see the lighted led. Almost no sound, even at the maximum setting. Unfortunately, I kept it too long and missed the return window. So, I boxed it up and took it to Goodwill just to get it out of the house.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AnotherDon, thank you for taking the time in writing us an honest feedback. We also regret that the sound bar failed to meet your standards. We'll inform the team about your experience and decision for improvements and changes for your next purchase. Best regards, -Mark
Better ones out there
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't really like this one. My guess is there are better ones out there especially for the money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dallasboyz, Sony takes into consideration all good or bad feedback to improve the performance and quality of our products. We will forward your information to the proper department. Thank you for your feedback. -Vincent
Problems with Bluetooth connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't keep this product the subwoofer wouldn't stay connected and no one could tell me why
No, I would not recommend this to a friendOpen box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work. Bought open box maybe that's why. Price of this brand new is way way high. Took back.
No, I would not recommend this to a friendDidn't even last a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was sold this soundbar and subwoofer. Sales rep claimed it was the best for the price. 4 months later the sounbar quit working. Could update or use remote to access input. Software went corrupt. Tried uipdating and failed, contacted sony and for hours went through online diagnostics. They wanted soundbar sent in for repairs.
No, I would not recommend this to a friendSony Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this sound bar to go with my Sony 4K TV. Not a simple hook up, but certainly not complicated. Got it hooked up and synced to the TV. Stopped working after a few weeks. Returned it and got a replacement sound bar. Hooked it up and after a few weeks stopped working again. I returned this one and bought and a Denon sound bar instead.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi gbobina, it is unfortunate that the unit had to be returned. We place a very high value on feedback from our customers because it allows us to continue to improve.We'll make sure this reaches a relevant team. Regards, ~Erin
Sound and bass not to loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great improvement over TV speakers but was hoping to feel the bass more. Not to loud
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your input, Tony. We appreciate your time and feedback. Sony takes into consideration all good or bad feedback to improve the performance and quality of our products. Regards, Vincent
Good for small room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not any adjustment for tones other than bass.subwoofer has to sit next to sound bar.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dogman,
We do appreciate providing us these feed backs for the betterment of our product. We will pass this to the proper department. Thank you for your time.
>Joffrey
Syncing problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems with TV and system syncing. Decided to go with different system.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nan95835, we regret that the unit failed your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin
Very Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar turns off and the remote doesn't work properly. Called Best Buy for help and have yet to get a response. Service tech that installed it will not return phone calls. Great experience until I swiped my credit card and left the store.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JenWelsey, We are sorry to hear your experience. Check the System Power Off Function of the unit here: https://docs.sony.com/release//Manual_4586049141.pdf (p47). Make sure the soundbar is up-to-date by downloading the latest firmware. To troubleshoot the remore control, follow the guidelines here: https://us.en.kb.sony.com/app/answers/detail/a_id/63727. Regards, Vincent
Stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this only 3 weeks and it stopped working. For the price I paid, it was disappointing to know that I couldn't exchange or return it., especially after paying over $500 for it. Now I have a new product that needs repairing after only 3 weeks.
No, I would not recommend this to a friendNot good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No Manuel came with it. No remote control either. Had to return it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Oscar8717, Thank you for bringing this to our attention. We're sorry to hear that your purchase was incomplete and had to be returned. We will forward this matter to the proper department. Regards, Jen
Returned it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get this bar to work. Not sure what the issue was.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cali, It is unfortunate that the unit had to be returned. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. We will forward your information to the proper department. Thank you for your feedback. -Vincent
Helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Helpful............................................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justdoit, Thank you for your feedback. If you have any questions or issues with your unit, kindly visit this link: https://esupport.sony.com/US/p/model-home.pl?mdl=HTCT790&LOC=3. -Vincent