Customer Ratings & Reviews
- Model:
- SDMU27M90
- SKU:
- 6512813
Rating by feature
- Display Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
- Features
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the picture quality, HDR, refresh rate, and local dimming features of the 27” INZONE M9 monitor, with many praising the vibrant colors and smooth performance. However, some users expressed disappointment with the speakers and stand, citing issues with audio quality and stand adjustability. Concerns were also raised regarding the monitor's price point and the occasional presence of dead pixels. A few users reported screen issues such as random blackouts.
This summary was generated by AI based on customer reviews.
Great quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Video quality is amazing, aside from loosing connections at time all else is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mercer,
We're glad that you like the picture quality of the INZONE M9. It's unfortunate that you are experiencing connection or signal issues with the monitor. For optimum performance, make sure that the software version of the monitor is up-to-date. Please refer to these links for more information:
https://www.sony.com/electronics/support/monitors-inzone-m9-series/sdm-u27m90/software/00284042
https://helpguide.sony.net/tv/u27m90/v1/en/contents/TP1000670514.html
Make sure that all connections are secured. It is also recommended to use a High Speed HDMI cable or the latest version of a display port cable. Sometimes cables are the easiest cause for concern and fix most issues.
If you have multiple devices connected to the monitor, you can disable the auto input search to manually select a specific input. For more information, please refer to this link:
https://helpguide.sony.net/tv/u27m90/v1/en/contents/TP1000668884.html
You may also find these links helpful:
https://www.sony.com/electronics/support/televisions-projectors-monitors/sdm-u27m90/articles/00283117
https://www.sony.com/electronics/support/televisions-projectors-monitors/sdm-u27m90/articles/00279504
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
Good monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it is a good monitor for its price point. Cant go wrong.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dannywillkill,
That's awesome! We're glad that you like the over-all quality and price point of your new Sony INZONE M9 monitor. Explore gaming worlds full of brilliant depth and detail. Our 27" INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thank you for choosing Sony! - Marco
Almost Perfect
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality and performance. Only drawback are the speakers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DylanD, Thank you for the review and we're glad to hear that you like the display and performance of the gaming monitor for your gaming experience. Your feedback regarding the speakers is greatly appreciated. Explore gaming worlds full of brilliant depth and detail. Our 27 in INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thank you for choosing Sony! -Jess
Signal Issues (Buyer Beware)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Listen the monitor has good image quality for only 97 zones I will give it that. Perfect all the time no but if you plan to mainly game you wont see many issues so long as you can deal with blooming here and there. Now here is the major issue. I have had a case open with Sony since the monitor launched because of all the signal issues (Random disconnects when playing console and signal handshake issues while changing sources) I have had with it. Today Sony called me back and offered a buy back for the monitor. They seem more interested in closing the case than fixing the product a this point. They noted to me they have no idea how long it will take to fix the monitor (or if they can but that is me being skeptical). Just wanted to inform anyone looking at this monitor.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jodicus,
We appreciate your review about the picture quality of the INZONE M9. It's unfortunate that you are also experiencing signal issues with the gaming monitor. We would like to know more about what happened and review your file. We want to make sure that everything is handled accordingly. Please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Monitor Model Number:
Issue:
Case Number:
Additional Information regarding your experience with the INZONE M9 (SDMU27M90).
Sincerely,
-Ralph
Sony Social Support
Perfect for PS5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor brings out the best in what the PS5 console offers. The display is spectacular, response time is instant, speakers built into the monitor is a great extra, and the overall look really compliments the console.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sane,
Perfect! We're thrilled that you are enjoying the sound and picture quality of the monitor. Explore gaming worlds full of brilliant depth and detail. Our 27" INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thank you for choosing Sony!
-Ralph
Sony M9
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good monitor for PS5……but PC is not very good
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi danny371,
We're glad that you are enjoying the monitor with your PS5. It's unfortunate that you are not having the same experience when using a PC. We would like to know more about your review and help you out. Please email us at socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Issue:
Additional Information regarding your experience with the SDMU27M90 (INZONE M9).
Sincerely,
-Ralph
Sony Social Support
Just an okay monitor
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor build quality. The actual display is alright; it’s limited dimming zones are gonna look fine but at this price point you have a lot more options to choose from now.
No, I would not recommend this to a friendGood monitor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the monitor nice screen super fast response time great for gaming.only small gripe is there is a bit of blooming.but overall happy with my purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dro713,
Choosing this gaming monitor will definitely be worth it! We're so delighted to hear that you like the 4K HDR visuals and you are also enjoying the amazing low input lag of this gaming monitor, delivering a very responsive gaming experience. Your feedback regarding some light leakage on the unit is very much appreciated. To reduce the blooming or halo effect, try to set the Local dimming to Low or Off. Note: The setting may cause the whole screen to look washed out.
If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you and thanks for sharing your feedback!
Regards,
Jess
Best PS5 Monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend trying this monitor out. Runs super smooth and matches perfectly with my PS5. It automatically adjusted all of my settings for me and my games are super detailed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielM, Awesome! We are so glad to hear that you are happy with your new Inzone M9 Gaming monitor! Thank you for choosing Sony! -Carl
Worth it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this monitor for over a year now and it’s easily the best one I’ve had.
I would recommend this to a friendNot that great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Monitor would lose signal at times. Would need to turn it off then back on to get it to work. It would also display a line through the middle at times. I updated to the most recent version it fixed the line appearing at times. For the price this goes I would recommend looking at different monitors.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thanks for the review and feedback. We're sorry that you are not impressed with the performance of your new monitor. Please make sure the DisplayPort cable is connected securely with your device. You can unplug the cable and plug it back again to isolate the issue. If still unresolved, you can also use a different DisplayPort cable to further isolate the issue. Feel free to test the monitor again and verify if it resolves the issue. Hope this helps. Regards, -Craig
Beautiful but too complicated to operate.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PROS: Excellent display, easy assembly CONS: No instructions to operate the push button menu, failed to connect to DP input, screen the saver shutdown results in loss of any data in the process. RESULT: Promptly returned for refund.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RichardjO,
We regret to hear that you had issues with our INZONE M9 and you had to return it. That was definitely not the customer experience we wanted you to have. We take all user input seriously and will make sure your comments reach the appropriate person. We hope you will consider Sony again in your future purchase.
Sincerely,
Vincent
Amazing Monitor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been amazed on how great the picture is when gaming on my PS5. Colors are really rich and just really makes gaming that much better because the graphics are amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NelsonE, That's really awesome! We are glad that you are having a great time playing games with your new Sony INZONE M9 4K gaming monitor. You chose the best monitor for your PS5. Thank you for trusting Sony! Vincent
PS5, MW3, WZ
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When VRR is enabled it affected response time and flickered. If VRR was off it played great. I exchanged 3 times and ended up just returning. Additionally the "TV" features were annoying.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Tony,
Thank you for bringing this to our attention and we do apologize for the inconvenience it may cause you. This is definitely not the experience we want you to have. Please know that we have troubleshooting steps to fix the issues you've mentioned and are available on our support website like the link provided below.
https://www.sony.com/electronics/support/articles/00281935?utm_source=glean
It is unfortunate that we can no longer help you troubleshoot your problem. We are optimistic that you will consider Sony again in your future purchases.
Sincerely,
Marco
Great monitor design could be better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and the rgb lights arent great . Seems to be really compatible with ps5 .i wish the hub worked on macbook . Im happy with it overall
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesR, Thank you for sharing your experience on using the INZONE M9 monitor. We're extremely pleased to hear you are enjoying the 4K HDR visuals and it works great with your PS5. At present, the M9 INZONE Hub PC software is Windows computer (windows 10/11 Home and Pro versions including 64bit) compatible only. The rear lighting colors can be customized to match your display with your game, room ambience, or mood. Thank you for your feedback and will pass this along to our product team. Explore gaming worlds full of brilliant depth and detail. Our 27 in INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thank you for choosing Sony! -Jess
Perfect for PS5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It unlocks every feature on the ps5. I love the fact that it has multiple input options.
I would recommend this to a friendAwesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it just dont like that you cant adjust picture settings on ps5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shade951, we're glad you love our product. We understand your feedback regarding the picture adjustment on PS5. You can adjust the picture on the unit by following this link:
https://helpguide.sony.net/tv/u27m90/v1/en/contents/TP1000669961.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Our 27 in INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thanks for choosing Sony! ~Earl
- Cons mentioned:Connectivity
Sony inzone M9
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor worked for 2 days then started to turn off randomly and have lines in the screen but Best Buy returns easy and quick
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RalphL,
We regret to learn the you've had experienced display issues with Sony INZONE M9 gaming monitor. This is not the experience we want you to have.
It's also unfortunate that the unit had to be returned. We could've walked you through with some troubleshooting and offer assistance with our product.
We hope you will consider Sony again in a future purchase. Thank you for the feedback.
Sincerely,
Jess
great if you get on sale
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for 6 months and so far so good. only issue is it cycles through the display settings every time I turn it on. it wont stay on DP. otherwise good. got it on sale and was worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanD,
Thanks for sharing your 5-star review and experience with the INZONE M9. Your feedback about the display settings is greatly appreciated.
Explore gaming worlds full of brilliant depth and detail. Our 27" INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thank you for choosing Sony!
-Ralph
Visually Stunning. Audibly Atrocious.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it strickly for my PS5 and it is visually amazing and the settings seamlessly pairs with the console for quick set up. The sound quality through the monitor is HOT GARBAGE. So you will certainly want to be using a headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KingKapalu,
Thanks for sharing your 5-star review and experience with the INZONE M9. We're glad that you like the picture quality of the monitor and how it works well with your PS5. Your feedback about the sound quality is also appreciated.
The INZONE M9 features the INZONE Hub software which allows you to personalize experiences by customizing a wide range of operations, including a variety of sound and picture settings. You may refer to this link for more information:
https://www.sony.com/electronics/support/monitors-inzone-m9-series/sdm-u27m90/software/00279252
You can also check the app or game that you are using for sound settings and adjustments.
Additional information about the monitor is also available on this link:
https://www.sony.com/electronics/support/televisions-projectors-monitors/sdm-u27m90/articles/00279504
To take your entertainment experience to the next level, you may want to consider our INZONE headsets (INZONE H3, INZONE H7, and INZONE H9):
https://electronics.sony.com/audio/gaming-audio/c/inzone-headsets
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Regards,
-Ralph