Customer Ratings & Reviews
- Model:
- XBR43X800H
- SKU:
- 6400729
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 43" Class X800H Series LED 4K UHD Smart Android TV for its exceptional picture quality, with many praising its crisp and clean display. The TV's easy setup process is also widely appreciated, making it a user-friendly choice. While some users have concerns about the remote control's intuitiveness and a few have reported screen issues or a short lifespan, the overall positive feedback on the TV's picture quality and user-friendly features make it a popular choice among consumers.
This summary was generated by AI based on customer reviews.
Smart TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in Smart TV. Wish I could have understood all the facts before purchasing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Roseville,
We are sorry to hear what happen with your television. Update the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. More details on the link below.
https://www.sony.com/electronics/support/televisions-projectors/articles/00028577
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Bad erratic performance after 1 month of use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am having problems with this TV with the set turning off by itself or locking up on the Chromecast HDMI setting. Also, it switched the remote TV HDMI setting from one HDMI channel to another without any manual changes. Also, the screen went blank, with black and white vertical lines as though it was burned out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SonyX800H,
We certainly empathize with your frustration and disappointment and we thank you for bringing us this attention. Please allow us to help you and turn this into a better experience. Update the software of your television. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/lcd-tvs-android-xh80xx_x80xxh_x81xh-series/xbr-43x800h/downloads/00017078
Also, with the black and white vertical lines on the screen. Do the lines appears in all inputs? Here's the troubleshooting article for that one.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800h/articles/00032635
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Happy to help,
David
I’d have been happy spending 200 less
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your paying for a brand that used to have vision in this category. Emphasis on used to
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Btj33,
Thank you for choosing and purchasing our Sony X800H 4K HDR LED TV.
We appreciate your feedback on the cost of the product. Please let us know if we can be of any assistance in regards to the functionality and usage of your TV.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Versus Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality was not as good as the Samsung I was going to replace;
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi redcent, Thank you for the feedback on your experience with your X800H. We value your opinion and we would like to apologize if the quality of our product did not meet your expectations.
For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
- Cons mentioned:Interface
Not a fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like the interface with android tv, remote is too big. Couldn’t get it to work with my sound bar. Picture quality was dim. Ended up exchanging for a Samsung. It maybe was defective but I did not enjoy setting it up.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Spyguy180,
We are sorry to hear that the television did not live up to your expectations. Please be assured we take this feedback very seriously and continuously strive to improve our products. We appreciate your time sharing this feedback.
Regards,
David
NOT GOOD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned a few Sony tv's, but this one to me the quality is just not there. Also the speakers they have on this tv sounded like it was in a tin can. Returned it. Apparently they have changed something in the 43" tv's (Bravia Model) that's the other tv I have and it was just not the same.
No, I would not recommend this to a friendTv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good we’ll see what happens never can tell
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bubba,
Thank you for purchasing X800H 4K Ultra HD HDR TV. We're glad to hear that this TV works well. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is not clear Should have gotten a bigger size
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SonyTV,
We are sorry to hear about the picture issue with your television. Our apologies for the inconvenience that this may have caused. To check whether it's a TV issue or not, confirm picture quality by checking other sources or perform a picture test.
On the remote control, press the HOME button. > Select Customer Support under System Settings. > Select View Test Picture under Picture Check.
Depending on the results, check the following. If the image quality is good, there is no issue with the TV. The issue is occurring most likely because of the quality of the content or connectivity. You may try to improve the image quality by adjusting the Picture mode, Sharpness, and Resolution settings to see if the situation improves. For more details about the picture settings, you may find this link helpful.
https://www.sony.com/electronics/support/articles/00190409
We hope to speak to you to resolve this matter. if you need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Happy to help,
David
- Pros mentioned:Picture quality
Good pic bad sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture but sound regularly doesn't sync with the picture. Have to turn the power off and restart TV even to the point that I use a surge protector to make it east to cut the power.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tops,
Thank you for choosing and purchasing our X800H Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
What source are you playing when the audio and picture are not synced? Make sure to turn on the Bravia sync of the television. To enable [BRAVIA Sync control], press the HOME button, then select [Settings] — [Watching TV] — [External inputs] — [BRAVIA Sync settings] — [BRAVIA Sync control].
https://helpguide.sony.net/tv/husltn1/v1/en-003/04-07_03.html?hl=sync
If you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
sonybraviatv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough video/audio cable ports---just mostly HDMI
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sonybraviatelevision2020,
We are very sorry that the television did not live up to your expectations. We will surely take note of this feedback as it helps us improve our products/services. If there is something that we can help you with, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
the dimensions are wrong
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the tv would have gotten 5 stars except that the dimensions for the screw holes to mount the tv on the wall are NOT correct causing me a big headache trying to find a mount to work. the mount I had would not fit the new tv. VESA Wall Mount Standard claims it is 200mm x 200mm in reality it is 100mm x 200mm!!! i called tech support and they were no help at all. they were rude and told me i was measuring the wrong holes and hung up on me!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi amazing, Thank you for the feedback on your experience with your X800H. Upon checking the manual, the Wall-mount hole pattern of the 43X800H is 100 × 200 mm. We regret to hear that it is different from what VESA Wall Mount Standard claims.
Should you need further assistance, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Horrible TV, I returned it the next day.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered the TV on the Best Buy app and it was delivered 2 days later. I returned it the next day to the Best Buy store. Didn't like the picture. The settings are hard to find. You cannot adjust the screen to fit the TV, it says not available. So when you watch a old show on Hulu, it doesn't let you adjust the screen ratio.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Timmy,
Thank you for choosing and purchasing our Sony X800H LED 4K Ultra HD TV.
We're sorry to hear that you had difficulty changing the picture settings of the TV and you returned this TV. This TV has a wide mode setting for external devices and most streaming applications don't have an option to adjust the aspect ratio. For further assistance with our products, you can follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Lost its memory already.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won't operate cable box, no phone support thru Sony. Should have stuck with Samsung!
No, I would not recommend this to a friendNot satisfied and disappointed !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is clear and okay after I adjusted the brightness. The sound is awful. It is tinny, high pitched with not enough base in the tone. It cannot be adjusted in the settings. I am constantly trying to get a clear sound. The speaker system is not like the old Sony 32” that I had which was wonderful. The geek squad left so fast that I did not have time to have him work with me to adjust the quality of this tv.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Judy,
Thank you for choosing and purchasing our X800H Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. The sound of the television will actually depend on the source that you're playing. When the input source does not contain much bass sound, as is the case with most TV programs, the bass sound may not be audible.
To isolate the issue, we recommend playing different sources like DVDs, Blu-ray disc player, and TV apps. You can also configure various settings related to the TV’s sound such as sound quality and sound mode. Check the link for more details.
https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_02.html
For further assistance, please email the below information to socialsupport@am.sony.com or call us at 1-800-222-7669. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
The first two items I ordered were defective.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new SONY Bravia TV I bought from Best Buy died after 12 hours. The replacement arrived with a shattered screen. Getting someone on the phone involves a wait of 30 minutes-3 hours. I will never do business with Best Buy again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nomoreanymore, we are sorry to hear about your shopping experience. This is definitely not the experience we'd like you to have. We hope that this has been taken care of already. If you need further assistance, please let us know and email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Not good as tv/monitor combination.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are times when switching to monitor shows a black screen. The workaround is to go to setting and restart or unplug then replug tv. It has been a year and Sony hasn't fixed it and it is getting annoying. Had a Samsung tv/monitor that lasted 5 years with no issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello happyShopper,
Thank you for choosing and purchasing our X800H Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Update the software of your television. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800h/articles/00028577
If you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Job not completed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to exchange this TV for a larger one, but Best Buy made it very difficult to do this. Also, after paying $160 to complete setting the TV up I had to purchase two more cables at $30 a piece to connect the newer TV. I would think that the TV would come with complete cables to complete the job. Then they didn’t have the right cable to connect the DVD.....So the job was not completed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Saber23, we regret to hear about your this. This s definitely not the news we'd like to hear from you. Were you able to contact the store to discuss this matter? Please be assured we take this very seriously and continuously strive to improve our products. Should you need further assistance, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Now on 4th tv purchased from your company
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having problems with pixels and blurred viewing at times, with tv screen going black.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello TVpurchasenightmare,
We are sorry to hear about the issue with your television. This is not the experience we want you to have. Please allow us to help you and turn this into a better experience. To use devices (such as a cable box, Blu-ray/DVD player, or USB flash drive) connected to the TV, or to watch TV after such use, you will need to switch the input. Press the INPUT on the remote control repeatedly to select the connected device. Alternatively, press the INPUT or (Input select) button, use the (Left) / (Right) buttons to select a connected device and then press the (Enter) button.
If the television is not detecting your satellite TV receiver, there might be a problem with the connection. Replace the HDMI cable and try again.
If it still doesn't work, we hope to speak to you to resolve this matter, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Happy to help,
David
sony tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My review of 43 inch Sony TV is Thi Tv does not a dvd on the screen.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, We are sorry to hear that the TV did not meet your expectations. You can connect your DVD/VHS to the TV using a Mini plug to RCA/Composite audio cable. Please check this link to follow the instructions on which type of connection you want to use. https://www.sony.com/electronics/support/articles/00231150
Should you need further assistance, please contact us for help.
Pease email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards
Carl
set up????
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.problems with on & off set And screen suggests i need to setup T>V<
I would recommend this to a friendBrand response from SonyListens
Posted .Hi none,
Thank you for choosing and purchasing our X800H Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
The Initial setup starts when you first turn on an Android TV after purchasing it or after a factory data reset was performed. During the Initial setup, you can connect to the internet, add Google™ accounts to use Android™ apps, and perform tuning to receive TV broadcasts.
To make the most of your TV, follow the instructions provided below to complete the Initial setup and sign in to your Google account.
You may find this link helpful on how to set up an Android TV for the first time.
https://www.sony.com/electronics/support/articles/00122502
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David