Customer Ratings & Reviews
- Model:
- XBR43X800H
- SKU:
- 6400729
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 43" Class X800H Series LED 4K UHD Smart Android TV for its exceptional picture quality, with many praising its crisp and clean display. The TV's easy setup process is also widely appreciated, making it a user-friendly choice. While some users have concerns about the remote control's intuitiveness and a few have reported screen issues or a short lifespan, the overall positive feedback on the TV's picture quality and user-friendly features make it a popular choice among consumers.
This summary was generated by AI based on customer reviews.
Review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasnt to impressed with this tv i had to return it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GUERO,
Thank you for choosing and purchasing our X800H Ultra HD Smart TV. This is definitely not the news that we would like to hear. If the TV is still with you, we are happy to help you out. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Picture quality
Digging Sony! Always a good product!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has been a wonderful edition to my bedroom. I have it hanging in front of the bed. For the best viewing angles when in bed. The picture is crisp and clean. Sound quality is amazing. It can be super loud, immersing yourself into whatever you're watching or playing. The size is a perfect fit for a bedroom TV. I plan on upgrading my other TVs to Sony when it's time.
I would recommend this to a friend Cancel order
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get the tv's. I could not afford the tv's.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Newhouseforus, We're sorry to hear about this. For further assistance with your concern, please reach out to your authorized dealer. Thank you for sharing your feedback. -Sam
bad picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen has a shadow band about extending approx. 6" down from the top of the screen from one side to the other. Anything in this band appears darker than the rest of the screen. What do i have to do to get another tv????
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dansara,
Thank you for choosing and purchasing our X800H Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
What do you mean shadow band? In the mean time, power reset the TV, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on. If power reset doesn't work, check this link on how to isolate your picture issue.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800h/articles/00200749?cpint=spt-tv_triage_00200862_line
For further assistance, please email the below information to socialsupport@am.sony. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Extremely bad experience with "smart" Bravia TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't been able to get set to function properly, even after consultation with GEEK squad member. Much too complicated for the average person to manage (I have a BA. plus a graduate degree). Too bad that the GEEK took away our old TV set.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi etnaman,
Thank you for choosing and purchasing Sony X800H Bravia LED Ultra HD TV.
We regret to hear that you are having an issue setting up your Sony Bravia 4K TV. This is definitely not the customer experience we want you to have. We have an article that you can follow to set up your Sony Bravia Android TV: https://www.sony.com/electronics/support/articles/00122502. You can also access our online manual for your TV from this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x800h/manuals.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Sony tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is a piece of junk. Have had nothing but problems since hooking it up. Am on the verge of boxing it up and bringing it back!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi tigger1968,
Thank you for choosing and purchasing our X800H Ultra HD Smart TV. We are sorry to hear that you are having problems hooking up this television. Please allow us to help you and turn this into a better experience. You may find this BRAVIA TV Connection Guide helpful. This guide provides hookup methods and general procedures on how to establish the connection.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800h/articles/00231150
If you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Don’t buy a Sony TV!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year after I purchased I haven’t had anything but trouble with it. They have tried to repair it 4 times with out success. I can’t even turn it on!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SonyTV,
Thank you for sharing your experience with us. We're sorry to hear the issues that you are having with the TV. This is definitely not the experience we want our customers to have with us. We'll check it right away and will do the best possible for you. May we know the case number so we can review your file in the system? Please use this link as your guide if the TV won't turn on. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800h/articles/00153674
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Case Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Broken
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was broken when arrived. Super disappointing. I had to take it back to the store. They shipped another TV and it was also broken. Lousy Bedt Buy Product quality and service.
No, I would not recommend this to a friendWHERE'S THE SOUND?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New Sony TV was installed last Friday. Attempted to turn it on about 4:00 PM today and found that I had a picture but no sound. Very disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SOUNDLESS,
Thank you for choosing and purchasing our X800H Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Do you have an audio system connected to the TV? (Soundbar, Home theater system, AV receiver) Power reset the TV, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on.
If the power reset doesn't work, check the link below on how to resolve the sound issue with your television.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800h/articles/00023579
If you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A broken tv in the box. After I bought it.took the tv home and plug it in and was broken.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tommycat19, We're sorry to hear that the TV was broken. This is definitely not the shopping experience we want you to have. May we know what is the issue with the TV so we can better assist? We take this matter very seriously into consideration of our products. Have you tried contacting the store? If not yet please contact them at your most convenient time. We also like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X800H: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Kris
Broke after 7 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV only lasted 7 months and has lines across the whole screen, only had it on a small table the whole time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DinosaurD,
Thank you for choosing and purchasing our X800H Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
You may find this article helpful on how to isolate the screen issue with your television.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800h/articles/00200749?cpint=spt-tv_triage_00200862_line
If the situation does not improve, even after following the steps provided on the link. please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
None
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cancelled the purchase because your Geek Squad couldn’t make my scheduled appointment! Totally unsatisfactory!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mgudinas1,
We regret to hear that the order was cancelled. This is definitely not the shopping experience we'd like you to have. Please be assured we take this very seriously and continuously strive to improve our products.
Sincerely,
Erin
Tv brought back Cracked screen
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was brought back to the store... i needed it put back on my card... it was defective... 9/17/2020
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Flipper,
Thank you for choosing and purchasing our Sony X800H LED 4K Ultra HD TV.
We're sorry to hear about what happened on the TV. The brand new unit has a one-year limited manufacturer's warranty. However, the limited warranty of your television does not cover any kind of accidental or physical damage. In any case that you need our help in the future, please follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
bad tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this tv feb. 9th of this year and its dead. can not believe best buy will not exchange.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi noreturn,
Thank you for choosing and purchasing Sony X800H Bravia LED Ultra HD TV.
We are sorry to hear that the TV is dead. This is definitely not the experience we want you to have. We’d love to help you troubleshoot your problem by isolating your sources and understanding your connections.
Our X800H comes with 1-year warranty. Having said that, may we contact you for help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Case Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
- Pros mentioned:Color, Ease of use, Picture quality
Awesome TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase this TV for my bedroom. Was going to buy a cheaper model but changed my mind after seeing it in the store. Picture quality was so much better and I'm glad I did. Blacks are very good. Little to no macro blocking on dark scenes. Excellent color. Easy setup. Overall I'm very pleased with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pone,
Awesome! We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback.
Regards,
David
- Pros mentioned:Picture qualityCons mentioned:Interface
System freezes since last firmware update
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture but finicky interface. Since the latest update tv is sluggish and freezes fairly often requiring us to power off the unit at the power strip. Very very annoying. Hopefully there’ll be a new firmware update sometime soon.
No, I would not recommend this to a friend Sony open box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box don’t deals will always 98% chance fail yOU in 2 years. Crap
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Blog,
Thank you for choosing and purchasing our Sony X800H LED 4K Ultra HD TV.
We're sorry to hear about your concern. Sony does not sell used or refurbished TVs. The brand new product of Sony has a one-year limited manufacturer's warranty. In any case that you need our assistance in the future, you can follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible motion on this tv, DON'T BUY is all o can say
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
Thank you for choosing and purchasing Sony X800H Bravia LED Ultra HD TV.
We regret to hear that you are having an issue with your Bravia TV. Please make sure your TV has the latest firmware by performing a software update. It will resolve any possible software-related issues with your TV and will improve its performance. To further isolate this issue, you can always adjust the picture quality of your TV according to your preference. Please visit the links below for more details:
- https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html
- https://helpguide.sony.net/tv/husltn1/v1/en-003/08-04_03.html
We want to know more about the issue so we can better assist you.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
- Pros mentioned:Picture quality
Excellent TV; difficult Apps connections.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Samsung 43" QLED, but exchanged it 24 hours later. After getting it set up, had great difficulty with the remote navigating apps and other features. Uses a few buttons for many purposes. Sound was not too good and picture was OK. Have a 55" Sony XBR, so got the 43" Sony. 43" not as good as 55", but that is understandable. Sound and picture better than Samsung and remote is very user friendly. Only problem is that set up for GogglePlay to add apps requires a phone data plan, which I do not have. My 55" Sony emailed the information to me. Samsung did not have this data requirement and apps I wanted already loaded. Called Sony and they could not fix it. Called Best Buy and could never get anyone on the phone. Google has no phone or internet access that I could find. Finally found a link on internet that let me "register" with Goggle since I was already registered on two other sets. Would give the TV 5 stars if not for this problem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElCid,
We do apologize for the inconvenience. Many of the existing apps from the Google Play™ store can be downloaded to the Android™ TV. There are several hundred apps already available with a consistent flow of new apps being released for the Android TV platform. The Google Play store opens the door to many apps you may already be using on your mobile devices. Also, some apps may require that the TV has the latest software update installed. So we recommend updating your TV to the latest software. More troubleshooting and additional information on the link below.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800h/articles/00150371
Please be assured we take this feedback very seriously and continuously strive to improve our products. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Picture quality
Nice bedroom tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv a couple of weeks ago and it has been a great tv. It has one of the brightest and richest images I have seen in a 43 inch tv. I had an LG 43 inch 4K tv which is still a great tv that I gave to my parents in favor of the Sony tv since it had Dolby Vision and I wanted to take advantage of that. Colors are very rich. Watching blu ray is like watching a movie in the theater. That is how good the picture is. Settings are easy to adjust and hook up and joining my network through Wi-Fi was very easy. I have not done any streaming yet since I use Comcast Xfinity cable. I am sure streaming 4K content and gaming is excellent. Watching cable tv is good but not great. The quality of cable tv is not the same as blu ray quality or streaming 4K quality. With cable you have a much lower resolution and refresh rate compared to what this tv can do. With cable you will experience motion blur on some channels and programs but not all. You will need to turn on motion flow and set it to your preference and set the clarity, black frame insertion, to your preference as well. This is the same for other TVs I have as well as for other family members. It is what it is and there are online articles that discuss this with cable, satellite, and over the air. Pros: Rich colors due to a wide color gamut Clear and crisp picture Bright picture Excellent viewing angles Dolby Vision Cons: Cannot think of any except sound is average but it is not terrible. Not much of a con.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Michael816, We are thrilled to know that you are liking the features and capabilities of your new Bravia TV! We always strive to deliver the best picture and sound quality with our TVs. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. Thank you for choosing Sony! -Vincent