Customer Ratings & Reviews

Hello IllusiveMan,

Thank you for your review.

We sincerely regret to hear you are encountering issues with your X80J. This is usually not the case and the experience we wanted you to have on our premium TV.

We appreciate your feedback, and we will surely take note of it as we always strive for the best customer experience.

For your audio issue, does this happen on different sources and the built-in TV applications? In the meantime, you may try following the steps provided on the links below to isolate the problem:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x80j/articles/00023579
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x80j/articles/00252650
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x80j/articles/00020051

For Apple Airplay, please refer to the following article to solve your connection issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x80j/articles/00240540

And for Google, you may find the information provided on this link helpful:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x80j/articles/00115361

To get the most out of your X80J, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x80j/articles/00119543

If this does not help or resolve the problem, please email the below information to socialsupport@am.sony.com so we can better assist you.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BestBuy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo
Sony Social Support

Hi Dave,

Thank you for choosing and purchasing our X80J Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.

Wireless internet connection is dependent on the ISP (internet service provider) and environmental factors like distance from the router, location of the wireless connection, etc. You may find this article helpful on how to resolve your internet issue.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x80j/articles/00184183

Also, we recommend to update the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.

https://www.sony.com/electronics/support/articles/00028577

For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80J

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David

Hi Pwebs, thank you for reaching us out. We regret to hear that the TV had to be returned. This is definitely not the news we'd like to hear from you. We recommend using a VESA compliant Wall mount bracket with 7 7/8 x 7 7/8 (200 x 200 mm) screw hole patterns. The length of the screw for a Wall-Mount Bracket differs depending on the Wall-Mount Bracket thickness. You can use M6 screws (10 mm – 12 mm plus the thickness of the Wall-Mount Bracket).

We are sorry for the inconvenience and We hope that you will shop Sony again in the future.
Regards,
Erin

Hi Solo,
Thank you for bringing this to our attention. We're sorry to hear what happened on the TV. May we know the case number so we can review your file? Sony takes all such reports seriously and will investigate appropriately.

In case you need further assistance, please contact us by sending an email to socialsupport@am.sony.com with the following information:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and thanks again for purchasing Sony! - Kris

Hi razztaztic,
Thank you for reaching out to us. We're sorry to hear the issues that you are experiencing with the TV. Allow us to help troubleshoot the problem. Please make sure that TV software is updated as it includes key features, applications, bug fixes, and feature improvements. May we know if you are using the supplied remote of the TV and source of the channel you are watching? What are the devices connected to the TV? Performing power reset by unplugging the TV to power for atleast 2 min and plug it back after may also help resolved issues with the TV. You may also try to unplug the devices connected to the TV and observe if these devices are causing the problem. Also, check the remote control for any buttons that may be stuck that could be causing the undesired operation. Please use the link as your guide: https://www.sony.com/electronics/support/articles/00026011

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for purchasing Sony. - Kris

Hi Tickedoff,

Thank you for choosing and purchasing our BRAVIA X80J LED TV.

We are sorry to hear that the picture bounces. This is definitely not the experience we'd like you to have. We's love to help you troubleshoot your problem and turn this into a better experience.

Does the issue occur when you go to the Home menu or on a selected input only? In the meantime, please ensure the software installed is updated. Ref: https://www.sony.com/electronics/support/lcd-tvs-android-x79j_x80j_x81j_x82j-series/kd-43x80j/software/00280965

We also recommend resetting the TV and check if this fixes the problem.
Ref: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x80j/articles/00159487

Should you need further assistance, you can email us with the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.



Full Name:

Best Buy Username:

Telephone Number:

Sony TV Model Number:

Additional Information regarding your experience with the X80J:




We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!


Sincerely,

Erin

Hi CruzL,
Thank you for reaching out to us. We're sorry to hear what happened on the TV. This does not happen often and definitely not the experience we want you to have. This TV comes with a 1-year limited manufacturer's warranty. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Hi Pdx503,

Thank you for sharing your feedback on your experience using our X80J LED 4K HDR Google TV. We regret to hear the TV is not working properly. We would like to know more about the situation that you faced with the TV and help you out.

In the meantime, we do have troubleshooting steps that may help resolve some issues, especially if your TV has no picture or doesn't turn on. You may refer to the helpful links below:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x80j/articles/00153674
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x80j/articles/00023331

We want to make sure you get taken care of. For us to better assist you, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80J:

Sincerely,
Jess

Hi BestBuyCustomer,

Thank you for choosing and purchasing our BRAVIA X80J LED TV.

We regret to hear that the picture quality did not live up your expectation. This is definitely not the viewing experience we'd like you to have. We understand that everyone has different viewing preference, that is why we included ways to adjust the picture quality to your preferences under the Settings menu.
Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.
https://helpguide.sony.net/tv/iusltn1/v1/en-003/07_08.html

May we also contact you to help and get more information? If, please email us with the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.



Full Name:

Best Buy Username:

Telephone Number:

Sony TV Model Number:

Additional Information regarding your experience with the X80J:




We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!


Sincerely,

Erin

Hi BigBfromct1,
Awesome! We're glad that your investment with your X80J TV is worth it. Your satisfaction with our product is greatly appreciated. With our BRAVIA X80J LED TV, you'll enjoy an intuitive smart TV experience with natural color and clear sound. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris

Hi BillyT,

Thank you for sharing your feedback on using your new X80J TV. We apologize for the inconvenience this has caused you. Manuals and user guides can be downloaded through our support website for free. You may save it on your smartphone or on your computer to access it anytime. Please go to the Manuals & Warranty tab at https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x80j/manuals

Despite your concerns, we're glad you're now enjoying the great features and outstanding picture quality this TV offers. Good to know you like the ease of use and convenience of the supplied remote control. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! -Jess

Hi GinnyRaisins, Great! We're glad that you like the picture and sound quality of your new TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! Erin

Hi super, Amazing! We're thrilled to hear that you are enjoying your new TV. The BRAVIA X80J LED TV will let you enjoy an intuitive smart TV experience with natural color and clear sound. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! Erin

Hi Bobby, We're pleased to hear that you are delighted with your purchase. We're also glad that you like the picture and sound quality. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! Erin

Hi HappywithSony, Great! We are glad that you like the picture and sound quality of your new TV. The BRAVIA X80J LED TV will let you enjoy an intuitive smart TV experience with natural color and clear sound. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! Erin

Hi Diane, Amazing! We're glad that you love the picture and sound quality of your new TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! Erin

Hi Greatsonysmarttv, We're glad that you like the beautiful picture and features of your new TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! Erin

Hi MsLM, We are glad that you like the picture quality of your new TV. Depending on the available connection port of your sound system, you can connct it using an HDMI connection (ARC/eArc supported) or Digital optical cable connection.

Reference: https://helpguide.sony.net/tv/iusltn1/v1/en-003/04-04_01.html

The BRAVIA X80J LED TV will let you enjoy an intuitive smart TV experience with natural color and clear sound. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! Erin

Hi SonyTV, Great! We're glad that you are happy with your upgrade. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! Erin

Hi mjcw3843, Awesome! We're glad that you like the picture and sound quality of your new TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! Erin