Customer Ratings & Reviews
- Model:
- XR48A90K
- SKU:
- 10562703
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Don't try to use earphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV will not work with my SONY earphones that i need due to hearing loss.
No, I would not recommend this to a friendPass on this TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in May of 23 they day after the warranty expired the tv started malfunctioning. The remote does not turn on the tv. Tried the sony remote and the universal remote,,,nothing.My TV repairman was baffled. Luckily I have a warranty on my AMX card. Going to buy a different brand
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ConnieB,
This is not the experience that we want you to have. This isn't normally the case with the A90K. We hope you already tried the troubleshooting steps on this link for remote control issues:
https://www.sony.com/electronics/support/articles/00030297
For power-related issues, you may find this link helpful:
https://www.sony.com/electronics/support/articles/00153674
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Great picture while it lasts
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great while it lasted. Picture was superb! But after 4 months got the dreaded blue line right down the middle. This is way too expensive of a TV for it that to happen already.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MRAJ, While we're glad that you are impressed with the picture quality, we're sad to hear that you are experiencing screen issues with the TV. Does the line visible when you're on the home screen? Does it appear on all channels and inputs? Kindly check the link below. It contains steps you can follow to resolve the issue : https://www.sony.com/electronics/support/articles/00032635
If you need further assistance, you may reach out to our contact support team. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
We apologize for the inconvenience. Thanks and regards, -Craig
Stopped Working Less Than One Month After Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture stopped displaying less than one month after purchase. Great TV when it was working though.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AA223,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. It is unfortunate to hear that you're having an issue with your A90K after a month of use. This is usually not the case and certainly not the experience we were hoping you would have. We'd love to help you isolate the problem. To start, please follow our suggested troubleshooting steps on this article:
https://www.sony.com/electronics/support/articles/00153674
We want to make sure you’re taken care of and help check on your TV. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A90K:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Frustration
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is GREAT. No instructions came with it, so we are frustrated nightly with getting to watch what we want.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello YUCK,
Thank you for considering Sony products.
We’re glad to hear the picture quality of the XR48A90K TV is great. However, we’re sorry for the frustration caused by the missing instructions. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your experience.
To help you get the most out of your TV right away, the complete operating manual is available at the following link: https://www.sony.com/electronics/support/product/xr-48a90k/manuals
Should you need any further assistance, our technical support team is ready to guide you through the setup process. You can find contact options and additional resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Best regards,
-Fred
Not worth it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly disappointed with my purchase. I have owned nothing but Sony since 1977 but this experience has been a real letdown! The picture is way too dark even after setting it as bright as Possible. I actually returned it 5 days later!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SteveC, Thank you for sharing your experience with the new Sony 48 inch A90K OLED TV. We're sorry to hear that it didn't meet your expectations and that it had to be returned. The quality of the picture that your TV displays depend on the source that you're playing. Also, you can configure various settings related to the TV display such as color and brightness for picture quality, or screen size to meet your preference. The link below could have helped you resolve your issues with your TV.
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-48a90k/articles/00263533
Again, thanks for sharing your feedback and hopefully you'll still consider our products in the future. Regards, -Craig
Sony oled tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My firestick isn’t set up properly. I love the tv though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SueP, Thanks for sharing your experience with the new Sony TV. We're glad you like it. The MASTER Series BRAVIA XR A90K OLED TV is designed to fit perfectly in any sized room or office thanks to the 48-inch and first-ever 42-inch screen sizes. Whether you are gearing up for an intense gaming session or settling down to enjoy your favorite movie or show, rest assured the A90K will be sure to impress. Thanks for choosing SONY. -Craig
Sony Bravia 48 “ OLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This purchase has been a nightmare. Google TV is terrible- very difficult set up- had to be online for over 2 hours with support. Copy quality is grainy and worse than my 12 year old Sony Bravia. Still have not been able to download Apple TV. Would not recommend this Sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TrevorZ,
We regret to hear that you are having issues with your Sony BRAVIA TV. This is definitely not the customer experience we want you to have. We can perform a power reset to isolate this issue by unplugging the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in. You can also check if the menu screen still appears grainy. Make sure to install the latest TV software to improve its performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/articles/00028577. The A90K supports the Apple TV app via the Google Play Store app: https://www.sony.com/electronics/support/articles/00147386.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sony tv best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best tv screen and the Sony.. I love it and the new look amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SyedahinaS, Thanks for the positive feedback. We're glad that you are happy with your purchase. The MASTER Series BRAVIA XR A90K OLED TV is designed to fit perfectly in any sized room or office thanks to the 48-inch and first-ever 42-inch screen sizes. Whether you are gearing up for an intense gaming session or settling down to enjoy your favorite movie or show, rest assured the A90K will be sure to impress. Thank you for choosing Sony! Regards, -Craig
Defective
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was super excited about this television. Unfortunately my unit was defective. When turning on and off it made a very loud popping noise. It also made humming sounds with on.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RazzleDazzle,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused. It is unfortunate to know that you're having a noise issue with your XR48A90K. This is certainly not the experience we were hoping you would have. We'd love to help you isolate this problem. To start, if you haven't already, we suggest updating your XR48A90K firmware to the latest version. This update enhances the TV's functionality and features while addressing any performance issues you might be experiencing. For instructions, please visit the link below:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-48a90k/downloads
If the issue persists, please refer to the following articles to further isolate the problem:
https://www.sony.com/electronics/support/articles/00032457
https://www.sony.com/electronics/support/articles/00012291
We want to make sure you’re taken care of and help check on your TV. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Best regards,
Romeo
Sony Social Support
A Great Deal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color is vibrant and it works very well with my apps.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happyperson, Thanks for the positive feedback. We're glad that you are happy with your purchase. The MASTER Series BRAVIA XR A90K OLED TV is designed to fit perfectly in any sized room or office thanks to the 48-inch and first-ever 42-inch screen sizes. Whether you are gearing up for an intense gaming session or settling down to enjoy your favorite movie or show, rest assured the A90K will be sure to impress. Thank you for choosing Sony! Regards, -Craig
Very solidtv.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was done great by sony and is one of the best options on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome! We're glad that you are impressed with the TV, Drew. The MASTER Series BRAVIA XR A90K OLED TV is designed to fit perfectly in any sized room or office thanks to the 48-inch and first-ever 42-inch screen sizes. Whether you are gearing up for an intense gaming session or settling down to enjoy your favorite movie or show, rest assured the A90K will be sure to impress. Thanks for choosing Sony! -Craig
No longer a customer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."0" Rating if I could - I will not purchase from this company again, nor will I a Sony product, of any kind. No big loss, right?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WayneH,
Thank you for choosing and purchasing our A90K OLED 4K UHD Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
We need more details regarding your concern. For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A90K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Would not buy again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not stay connected to the network! Would not recommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nope, We regret to hear that the TV won't say connected to the network. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around,
First, please ensure the software installed is updated. It's important to keep your Android TV™ or Google TV™ up to date with the latest firmware and software updates. These updates include key features, applications, bug fixes, and feature improvements.
Ref: https://www.sony.com/electronics/support/articles/00028577
To troubleshoot network related concerns, please follow these steps and check if the issue is resolved after performing each step.
https://www.sony.com/electronics/support/articles/00151038?utm_source=glean
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
poor support
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not come with screws to mount foot for TV to stand on. can't get anyone to send them to me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarvinW, thanks for choosing and purchasing our product. We're sorry to hear that you have missing accessories. If you already checked the box thoroughly for the missing parts/accessories, you may contact your dealer for further assistance.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A90K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
Incredible Detailed Picture, Bright wi Great Sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to add a TV to my office and having a Samsung Q series in my living room and LG in the bedroom thought I would check those out as both are excellent. My wife had strolled over to the tv viewing room and called me over to see this Sony BRAVIA. It looked like we were there on the mountains, cityscape, park etc. the picture was the best I had ever seen. The associate turned up the sound went through all the different choices, excellent sound from the tv. I decided to purchase this one and take it home, try it out. Once we got it home I was able to use my desk top swivel mount so now can easily swing to my viewing angle as needed. I have connected my Sony Playstation, Xbox and Switch. They all look great with amazing details on the Playstation and Xbox. In different games just looking at detail on walls, trees, sky, water that I had never seen before on my Q series qled. Ive bought many a tv and they are almost all on demo mode at the store to show off what they can do. However, the same experience is usually lacking once home. However, this Sony BRAVIA is amazing with 4k viewing just like at the store, games that are beautiful and run silky smooth, excellent sound without the need for a soundbar. Now my wife wants to replace our Q series with the BRAVIA XR in an 83 inch...uh oh...Excellent TV Best Picture I have seen with brightness that equal my Q series qled. Recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing! You've made a great choice, Jethro! We are so happy that you are enjoying your new XR-48A90K. We are also thrilled that you are satisfied with its incredible picture & sound quality.
The MASTER Series BRAVIA XR A90K OLED TV is designed to fit perfectly in any sized room or office thanks to the 48-inch and first-ever 42-inch screen sizes. Whether you are gearing up for an intense gaming session or settling down to enjoy your favorite movie or show, rest assured the A90K will be sure to impress.
Thank you so much for recommending our A90K and for choosing Sony!
- Romeo
Fuzzy picture also bla out a few times an hour
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product would not purchase ahain ………………..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Leothegrape,
We regret to hear that you are not satisfied with the TV. We would like to know more about what happened and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
TV Watching Pleasure
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV set up quickly and is easily controlled with the remote control. It has great picture quality and the sound appears to come right out of the screen. The stand was just what we needed for our room location.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeraldB,
It’s a true pleasure to hear that the integrated design and performance of your new OLED television are providing such a high-quality experience in your home!
The "sound coming right out of the screen" effect you're noticing is made possible by our Acoustic Surface Audio+ technology, which uses specialized actuators to vibrate the entire panel, effectively turning the screen into a multi-channel speaker. This ensures that dialogue and sound effects are perfectly synchronized with the action on the OLED display. To support your specific room layout, we engineered the versatile two-way stand with a "Gravity Function" to keep the profile low or raise it to accommodate a soundbar. Driven by the Cognitive Processor XR, every frame is analyzed and cross-referenced to ensure that the incredible contrast and color of the OLED pixels are always optimized for the most lifelike picture possible.
Thank you for choosing Sony for your viewing space!
Regards,
Dominick
Sony 48” classbravia xr a90k pled 4k uhd smart goo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a Bravia that lasted 12 years, best tv I ever owned it finally gave out,i bought a less expensive Bravia,i didn’t care for it and it only lasted 4 years, now we invested in a better Bravia again, enter the Sony 48” class Bravia sr a90k oiled 4k uhd tv, we’re loving the quality picture and there are so many features, glad we went with this tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chucksdaddy13, we're glad you like our product. Thanks for choosing Sony. ~Earl
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this tv. Everything has worked perfectly fine so far and the picture and sound are amazing. It also works great for gaming with no noticeable input lag and the 4k 120hz mode on hdmi 3 and 4.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user156008, We are thrilled to hear that! We always strive to deliver the best picture and sound quality with our TVs. With A90K, you will experience immersive cinematic content with support for Dolby Vision, IMAX Enhanced, and Netflix Adaptive Calibrated Mode. It also has an intelligent TV processing technology with Cognitive Processor XR that delivers natural and realistic picture quality. Thank you for trusting Sony! Vincent