Customer Ratings & Reviews
- Model:
- KDL48W650D
- SKU:
- 4801501
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers often highlight the exceptional picture quality and easy setup process of the 48" Class - LED - 1080p - Smart - HDTV. Many users are pleased with the great price and suitable size for their homes. However, some users have expressed concerns about the limited number of HDMI ports, lack of a variety of apps, and a limited viewing angle.
This summary was generated by AI based on customer reviews.
Extremely disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband and I bought this tv hoping to cut down on the gaming consoles usage and have things simplified with a smart tv. The moment we got it and hooked it up we realized it would not work. It has poor Wi-Fi connection and randomly shuts down on its own. Its a constant battle to make it work. We've gotten to the point that we never watch tv on it and just use our old Samsung for Netflix and Hulu watching. DONT make the same mistake we made a buy this television!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello 12345! Thank you for sharing your experience with this unit and we would like to apologize for the inconvenience you have gone through. We suggest trying the steps available through the following links to improve the connectivity of this unit and also to change the settings for the feature called ECO: Press HOME, then select [Settings] [Preferences] [Eco] and turn every feature OFF to make sure it won't go off on its own: https://us.en.kb.sony.com/app/answers/detail/a_id/33446 https://us.en.kb.sony.com/app/answers/detail/a_id/32112 ~Jeannette
Sony kdl 48W650D not Up to Other Brands
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor Color. Their Live Color doesn't look real and if you sit close to it the TV resolution looks distorted. I like my Samsung's much better. Disappointed in all the hype by store salespeople. Sony must being paying a larger volume bonus to push this produce.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NicknNash, Thanks for bringing this to our attention. You can change the Picture Settings of this unit according to your preference. You may check this link for further instructions: https://docs.sony.com/release//Manual_4584787121.pdf. We will forward your information to the proper department. Thank you for your feedback. -Vincent
Don't buy if you plan to mount
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are loyal Sony tv customers but this was poorly designed. There are only 2 HDMI ports and one is covered up on the section where you are supposed to mount it. We are returning this.
No, I would not recommend this to a friendVery poor design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware- There is a major design flaw on Sony smart TV's which allow bugs to get behind the screen and move around. This is NOT covered by any warranty! There is no way to remove the bug so you are left with something crawling around your picture. This was a gift last Christmas and has performed poorly since purchased. The monitor control takes time to adjust when going from a dark frame to a bright frame.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi mybb, We appreciate your feedback and we would like to hear more from you. Please reach us at [email protected]. Kindly include your Event ID, contact details, and product information. We will check your file. Regards, Vincent
Damaged piece arrived
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HI All, Yesterday I purchased this tv and came home with lot of expectations. When i unpacked it to assemble it the TV. There was a damage in the frame of the tv. Now it is a pain for me to again return the TV and get a new one. Such a great disappointment. I dont know if the damage happened in bestbuy or sony. But end result is I got the damaged piece. Waste of time, waste of energy and waste of trust.
No, I would not recommend this to a friendI should have read reviews first
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought TV. Bought wall mount. After a half hour of unpacking and setting up, I started to put the vertical mounting brackets on the back of the TV. THEY BLOCK THE HDMI PORT & OPTICAL SOUND PORT!!! How did this get through the design phase? Completely unacceptable. Went and exchanged it for a Samsung, which my gut said to get in the first place. Come on Sony...this is a non-starter for me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello MikeD! Thank you for bringing this issue to our attention, we will make sure to pass your feedback to the appropriate department for future reference since it is unfortunate that the unit had to be returned.~Jeannette
Stopped Working 3 Years In
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were so disappointed that our almost $500 TV stopped working three years after we bought it. While it was working, we still were not thrilled with the functionality. The apps were finicky and we often had to restart the TV. Will not be buying another Sony product.
No, I would not recommend this to a friendNot real smart
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't have a browser. I therefore don't consider it a Smart TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Douglas, thank you for your message. Though your TV is Internet-capable and can be used with certain applications, it does not have the Internet browser function. Oscar.
Never worked well!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dismal performance! Constant trouble connecting to wi-if when our Samsung always connected great. After ONLY 18 MONTHS, TV is DEAD: NO PICTURE! Of course it’s now out of warranty and Sony won’t help at all!
No, I would not recommend this to a friendHonestly Junk and Sony lost its Edge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Poor real Color and Resolution. Must sit far away or TV picture is distorted. Sony appears to have lost its edge to other Brands
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, thank you for your message. For any issue related to the functionality of the unit, check the next to troubleshoot it: https://us.en.kb.sony.com/app/answers/detail/a_id/61396. Oscar.