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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1244 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 5.0 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers consistently note the exceptional picture quality, vibrant colors, and clarity of the 49" Class (48.5" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV with High Dynamic Range. Many users also appreciate its user-friendly setup, affordable price, and suitability for gaming. While some users find the remote control to be cheap-looking and poorly designed, the overall positive feedback on the TV's core features outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 1,244 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Picture Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty easy assembly, but needed assistance from sales person, over the phone, to program Dish Network remote to control T V. Picture quality is very good to excellent. Wish Sony would include a comprehensive owners manual or users guide. What came with the T V is a joke.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV. No problems so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the TV November 23, 2016. I tried to set it up by myself, but the instructions were skimpy and not very clear. I called the Sony for assistance and I was given excellent support to finish the set up. The TV is working very well. The picture is excellent .

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Picture!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony 4K TV out of box has a great picture. It up converts all my Directv channels and they look great. The Directv 4K channels look amazing especially in dark lit room. Combined it with Sony HTCT780 sound bar and the sound is greatly enhanced. I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Excellent picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price and size, it provides an outstanding viewing experience. Rich color with a cable TV input. For a person my age (69) the set-up was a bit of a challenge. Once I got the process rolling, much of the set-up became intuitively clear. No negative issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Sony Smart TVs!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased Sony Smart TV(s) based upon knowledge of the Best Buy Sales Associate plus the installation service provided by the Geek Squad following the purchase. The TVs have a great picture and the Geek Squad helped bring us "up to speed" with today's technology.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing value for this Sony 4K TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony 4K tv has amazing graphics, viewing quality is flawless, no flickering or lags when watching fast action movie/shows. This tv is perfect size for my bedroom. I highly recommend this product!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Awesome TV!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was the first person to buy this at my Best Buy - a few minutes after it came out onto the floor. Really great quality picture. Love how smart it is! Occasionally slow on response to the remote, but not a huge issue.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This television is amazing! The clarity of the picture and the depth of the colors is outstanding! We are enjoying it every day. I am still trying to learn all the "extras" that come with a smart TV (like the microphone built into the remote for voice commands?).

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously we owned a Sony Bravia but we lost the picture on a TV that was only 7 years old. We were going to purchase a Samsung, but for $300 less we could get another Sony Bravia with the same features as the Samsung. The picture is really great on the new Sony.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellt picture quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is on of the best I have owned. I have had many different brands and I must say Sony is still at the top of the list. The set-up is intuitive, and is all completed through easy to understand screen prompts. YOu will not be dissapointed with this TV.

    I would recommend this to a friend
  • Pros mentioned:
    Smart tv

    Rated 5 out of 5 stars

    Fantastic Smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this TV about a month ago, the picture clarity is awesome, the things you can do with this TV is endless, internet, Netflix, etc. I love the controller that you just speak to it and it does what you want it to do. I would highly recommend this item.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Menu

    Rated 4 out of 5 stars

    Good TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Great color. Menu and settings are a little basic but useable

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV but My Sony Google TV Internet is better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the size of my new TV but I hook up my Sony Google TV next to it for Internet. Pictures are very similar. I wish I would have bought the larger Google TV in 2010. I wouldn't have needed another tv. I hope there is so 4k stuff coming out soon. So far not much difference in picture from my 32 inch Sony Google TV. There is no search engine in android. That's disappointing.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Superior Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After comparing several different brands over the course of a couple of weeks, I decided the Sony had the most life like picture. No overly fake reds and yellows.. Just a superior quality picture.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this tv is awesome. The picture quality acceded my expectations. I don't believe for this size there anything better for under $1000.00. Has plenty of inputs that was very inportant to me. A lot of others in this range didn't have inputs I wanted.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scott,
      Thank you for your positive feedback. We are glad that you appreciate the good quality and features of your television.Thank you.-Jay sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    AWESOME!! TV & SOUNDBAR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded our home system to a Sony 4K and companion soundbar + subwoofer. The picture is so sharp and brilliant colors. Nature shows really come to life. Sports and news, you are right there in the action and face to face. Great salesman and great price.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went with my father to buy a new TV. I recommended a 4K/UHD as one he would get the most from. He thoroughly enjoys this TV compared to the old one, with the crispness and color standing out for him.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Nice sized tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just downsized our house and built a smaller home with only a great room and no formal livingroom or family room on the main level. This TV works perfectly in the only place we could have the TV. The color is great and the base/stand is sturdy.

    I would recommend this to a friend
  • Cons mentioned:
    Bluetooth

    Rated 3 out of 5 stars

    Upgrade ?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, I walked in store looking for a 55 inch 4K TV and narrowed down to Samsung , LG and Sony. Based on recommendations for sales associate and the included PS3 I decide on Sony. The displays were all nice but I found this 49 inch with HDR with a much better display and fell in love and convinced my self that 49 inch would work out better for me. I'm sure most are aware of but I didn't consider at the time, that great display does not come home with me. At this point , my display is not much different from a much less expensive LCD. I've found a few(less than 10) 4K quality movies on Amazon. The sound is not very good and while there is a Bluetooth option in TV settings it cannot connect to Bluetooth headphones. At this point the Bluetooth option is not a benefit for me. Also the PS3 option is a subscription and though it has a free trial period, it requires a pretty expensive PS4 gamepad that cost almost as much a PS3. Hopefully 4k content will be available sometime soon to match the in store display and justify my choice.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TVKindle, The Sony XBR-49X800D is not compatible with Bluetooth headphones. However, we will be forwarding your review to the proper department for future improvement of our products. Thank you for sharing your feedback. -Jerome sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Great tv for our bedroom.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for the price. Easy to operate. The picture is fantastic.

    I would recommend this to a friend
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