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Customer Ratings & Reviews

Your price for this item is $399.99
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The comparable value price is $799.99

Customer reviews

Rating 4.7 out of 5 stars with 1244 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 5.0 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers consistently note the exceptional picture quality, vibrant colors, and clarity of the 49" Class (48.5" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV with High Dynamic Range. Many users also appreciate its user-friendly setup, affordable price, and suitability for gaming. While some users find the remote control to be cheap-looking and poorly designed, the overall positive feedback on the TV's core features outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,244 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture, sound not the best but ok. Overall awesome tv for the price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice TV with good sharp picture.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love everything about this TV except that we are unable to receive our favorite TV channel, PBS without choosing the audio button and the up arrow to choose "English1" each time we switch to that channel in order to get sound. The Geek Squad tried everything without success. We are using an outside antennae. A minor annoyance, and we decided to keep the TV anyway.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Mid Priced 4K T.V.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony is everything I expected when upgraded from a 1080 Samsung Plasma. The upscaling of this television is better than expected, and 4K signal is noticeably better than 1080. The 4K features are definitely worth the cost over basic 4K televisions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    thin and elegant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to set up, i had absolutely no issues, instructions were great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi kbmarable, Its good to know that you are happy with the unit you purchased.Thank you for choosing Sony.-Jay sony_US

  • Rated 5 out of 5 stars

    Beautiful Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am stunned every time I turn on my new TV. It is so much brighter than my 6 year old Toshiba LCD TV. I have a Roku 3 and I prefer it to the built in apps on the TV. For example, the Hulu app does not have all of the features as the Roku Hulu app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RockFox, We are happy to hear your feedback! You did the right thing choosing this brand. Thank you for trusting Sony! -Vincent sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a pleasure dealing with the people at Best Buy they were very informative and productive and I felt that the product excel was exceptional the picture was exceptional and also the delivery and pick up was very easy to do thank you very much

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Wonderful picture Audio not so great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is spot on for us. However the audio needs lots of help,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is very good. Good features and good for those with Netflix.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    excellent picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the picture quality and the remote is user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture quality. No one can beats Sony. Real picture, love it!

    I would recommend this to a friend
  • Pros mentioned:
    Smart tv

    Rated 4 out of 5 stars

    Good Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant go wrong with Sony im really happy with my new smart 4K Tv.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great quality!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This television is awesome! The picture is super & a great value!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing 4K TV for the Price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is amazing. I did research for 4-6 months as to which 4K tv was the best and had the features for the price I was wanting to pay. This TV delivers in all areas and then some. Easy to use interface and voice control remote is awesome.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good picture, poor software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a long time Sony guy, early adopting many products. Bought a Sony and Samsung TV in last 30 days. Pictures about the same. Setup and supported software Samsung is best. How can Sony not support Time Warner Cable on wifi. Cost an extra $100 for box to make it happen.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    4K HDR TV XBR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, premium quality for a great price. The bezel is nice and thin. The back of the panel is thin as well. I don't believe the black levels are as rich in this model compared to the 900 models. Only two size options for this model. Great Apps, great operating system, nice remote it comes with. The voice control microphone is good in quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great sleek tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking tv. Easy to set up. Fantastic viewing experience

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this during Black Friday, so we got a good deal on it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture for the money. Easy to setup with home theater.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is wonderful..My first smart Tv and I love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The last 10 years Best Buy has exceeded my expec

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is much to early to review the product a Sony LED 49 inch HD TV. However, if it proves to be like any other product i have purchased from Best Buy. I feel confident i won't be disappointed. As for the service i received it was excellent, the sales representative was knowledgable and help me make an informed decision within my budget.

    I would recommend this to a friend