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Customer Ratings & Reviews

Your price for this item is $399.99
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The comparable value price is $799.99

Customer reviews

Rating 4.7 out of 5 stars with 1244 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 5.0 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers consistently note the exceptional picture quality, vibrant colors, and clarity of the 49" Class (48.5" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV with High Dynamic Range. Many users also appreciate its user-friendly setup, affordable price, and suitability for gaming. While some users find the remote control to be cheap-looking and poorly designed, the overall positive feedback on the TV's core features outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,244 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has a very clear picture. I would recommend the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first experience with smart tv. Very easy for set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I would give it a 5 .. a year later lol.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    NICE TV for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    East to setup., Great Picture. Very clear. A good Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoying the better picture quality and sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Sony TV'S

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't be happier with this TV. Have always purchased Sony products. There was a Sony Rep in the store when we went to look and he was very helpful. We needed a TV that was good from angle and this was one of the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Gaming!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome 4k gaming and video. Highly recommended for the avid gamer

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is clear, with vivid, crisp, colors with depth.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great Value for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the price. Excellent picture quality.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price and picture quality you can't beat it!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Should have bought a Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Video and audio often out of sync by as much as 1 second - Annoying. I can usually (not always) bring them into sync by turning the TV off; then turning it back on. If I then change to a different channel I may again lose the sync. Another annoying feature of this TV is the darkening or dimming of the top portion of the screen (for ~10 seconds) where the channel number is displayed when you change channels. When in sync and the dimming clears, viewing is a pleasure with a crisp image.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gil381, We are sorry to hear that you are having issues like these. You may check out these articles that might help us resolving your concerns: https://us.en.kb.sony.com/app/answers/detail/a_id/39698/
      https://us.en.kb.sony.com/app/answers/detail/a_id/31155/.
      -Vincent sony_US

  • Rated 5 out of 5 stars

    Great for HDR on a budget!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This set has great color reproduction and pretty solid viewing angles. Streaming 4k video is great on YouTube and Netflix. Was lucky enough to pick this up on sale and it blew away my expectations for the price point.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice tv clarity. Its definelty has a visual quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this tv on sale, great tv. The sales person who sold it to me said it was only 60hz, but when I scanned it said 120hz, so I was happier about the purchase. Great screen quality, and really thin sized.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great all in one TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing wrong so far with this TV. Only complaint I have is with AndroidTV, not with SONY. You can not customize your wallpaper on the TV..couldn't be that hard to add that. And wish it would allow for a third party launcher to be the home app, but unable to change from the default AndroidTV launcher.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jesse, thank you for taking the time to write a review. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Regards, Dave sony_US

  • Rated 5 out of 5 stars

    Love Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony - best TV out there - replaced a 2006 Sony (still works great) with a new 4K... disappointed with the store - they would not deliver, said I lived too far away - so I was forced to buy a smaller tv

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great definition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned a Sony previously for 9 yrs and there were issues with the screen. They replaced it but still had a vertical line on right side of screen. This particular model we purchased seems to be everything it advertised. The intension is getting a Sony sound bar with woofer in the next few months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful display

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the course of a year and a half, I have purchased three Sony 4K TVs from Bestbuy. In my opinion they have the nicest display, and have never been disappointed in their reliability.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    One of the best TVs I have owned to date

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an LG 1k LCD TV before this, and while it was very good, the electronics of today, particularly the HDMI-CEC standard (Sony brands this as Bravia-Sync), makes this a unified dream. Very pleased. My only quibble is that this model has only a 60Hz output, but that is minor.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Metamancer,
      Good to know that you are happy with your purchase!
      Thank you for choosing Sony!
      >Joffrey sony_US

  • Rated 4 out of 5 stars

    High tech TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a high tech television, maybe not good for older folks who don't understand all kinds gadgets, and the manual does not go into what all the stuff is about, I'm afraid I will push the wrong button and mess something up, other than that it is a great TV, voice could be clearer.

    No, I would not recommend this to a friend