Customer Ratings & Reviews
- Model:
- XBR49X800H
- SKU:
- 6400730
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers love the 49" Class X800H Series LED 4K UHD Smart Android TV for its excellent picture quality, easy setup, and affordable price. Many customers rave about the TV's stunning color and clarity, saying it's perfect for a medium-sized living room. While some customers have concerns about the remote control's connectivity and the speakers' audio quality, the overall positive feedback suggests that this TV offers great value for the price.
This summary was generated by AI based on customer reviews.
Disappointing, but serviceable 4K TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.4K TV that is not without strengths, but has some clearly disappointing elements. Build quality below expectation (flexing back panel, dead pixel). IPS panel gets fairly bright for this price class and does well on bright scenes, but dark scenes have terrible contrast ratio. Motion control features (interpolation and black frame insertion) are terrible and below the quality of Samsung. Works well as a PC monitor due to accurate colors. Really hit or miss TV that is below expectation that the brand gives you.
No, I would not recommend this to a friendGreat quality TV, bedroom or main viewing location
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to argue with anything that Sony puts their hands on, but this Sony 49" LED 4k thus far is extremely solid. Nice glass, very light, very straightforward set up, nice app selection and A+ picture. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lars, Awesome! We appreciate your positive rating with this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for the recommendation! Jay
Transaction was easy peasy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new tv! Ordered online, was kept informed of when my order was shipped and when it would arrive. And it arrived just when they said it would. Easy transaction and very happy with the whole process.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Redhead, We are glad to know that you love your new Sony Bravia 4K TV. With the X800H, you'll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. It analyzes and processes data in every image to make colors even more natural and precise so pictures are closer than ever to real life. It's nice to hear that you were assisted well by our local dealer. Thank you for your purchase. Vincent
Difficult to program initially.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV works great but was very difficult to set up, needed to start the set up process over again which was a real hassle to do.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Ronn, We are happy that you like your new Sony TV and it works great. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. If you are having an issue setting up your Android TV, you may follow the guide from this link: https://www.sony.com/electronics/support/articles/00122502.
Should you need further assistance, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Great Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the product works exactly as advertised (great) and the buying experience went well, in and out of the store within 30 minutes, the sales associate worked us through the process seamlessly and quickly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyBuyerinNC, Thank you for sharing such an excellent shopping experience. You made the right choice with this TV! We are glad that you are satisfied with your purchase. Good to hear that you are enjoying all of the features and capabilities of your new Sony Bravia TV. At Sony we strive to put forward the best possible products for our customers. With the X800H, you'll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. It analyzes and processes data in every image to make colors even more natural and precise so pictures are closer than ever to real life. Thank you for this amazing review and for choosing Sony! -Jess
love TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st delivery Fed Exc came broken 2nd delivery UPS came broken 3rd time picked up at Best Buy and Yeah Have not had it long enough to learn everything there is to know about all the functions I can use. Will learn
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ab23, Awesome! We're glad to hear that you love this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay
Great picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to get a specific size TV to fit into the cabinet. We just wish it was a little taller we had to raise it up on some blocks but all in all very good
I would recommend this to a friendGood TV, bad remote.....
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this TV 5 stars but the remote is cheap, it does not connect to the TV properly, I have to press the button of choice multiple times. Besides the remote issue, the TV is fantastic and definitely worth the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fsal,
Thank you for purchasing our X800H 4K UHD TV.
While we are glad that you like the TV quality, we regret that you're having an issue with the remote control. This is definitely not the user experience we want you to have. We'd love to help you troubleshoot the issue by following the steps on the link below.
https://www.sony.com/electronics/support/articles/00030297
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
Sincerely,
Erin
- Pros mentioned:Picture quality
review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Writing the review for the points. I am having issues with having no sound. I am still trying to figure out if it is the TV or Comcast box. I gave 3 stars as the picture is great
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TTCC, thank you for choosing and purchasing our 49" X800H TV. While we are glad to hear that you liked the TV picture, we are sorry to hear that you are having an issue with the audio. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow this article link on how to troubleshoot the TV. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x800h/articles/00023579.
May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Great Product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy always has the best prices and ease of buying. We made this purchase over the phone and was able to pick it up at the store a couple of hours later.
I would recommend this to a friendPerfect!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our daughter loves the Sony TV. Read countless reviews before buying and luckily Best Buy had the model I wanted in stock. Best Buy made it very easy to pick up and offered a great price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris1968, Good to know that you love this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for giving the product a perfect rating! Jay
TV purchase installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the product purchased and the agreement by Best Buy to accept a returned tv stand/mount. Installing process couldn’t have been better. Outstanding service!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Excellent,
We're glad that you are happy with your purchase. We hope you enjoy the amazing features of the TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony!
-Ralph
Great picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read the negative review for this model and I didn’t run in to any of the problems and I’m happy with purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Stewie, We are glad to know that you are happy with your new Sony TV! We always strive to deliver the best picture and sound quality with our TVs. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. You made the right decision to choose the X800H! Thank you for trusting Sony! -Vincent
Delivery and install of new Sony 49" X800H
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers very professional. Made sure the wires and the bracket was in best position. Explained how to use the remote and left the area clean once they were done. Very satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christmas, We're glad to hear that you are satisfied with this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony. Jay
almost completely perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s looks good and works fine. I wish it would accept HBO max in dif language. So if you wanna watch movies on HBO on gif languages get a tv w Amazon fire stick included. Other than that it’s perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Qqqqqqq, We appreciate your feedback about the language support of the HBO app on your Sony Bravia TV. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Despite your concern, we are happy that you like your new Bravia TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. Thank you for choosing Sony! -Vincent
install issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.product great - installation scheduling a nightmare. took 6 weeks to install with 1 change not communicated and 2 no shows. once actual Geek Squad scheduled, all ok. 3rd party installers - never again!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mal13, Thank you for the 4-star rating! We're thrilled to hear you're enjoying the X800H TV! We took note of your feedback with your TV installation. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Carl
Great Value for a Great TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has great functionality and an awesome screen. It is very good value for Money. Works perfectly with Alexa and Google home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danandjerry, Great! Thank you for taking the time to review the X800H. We are glad you are enjoying your new Bravia TV along with all the smart features like Alexa and Google Home! Good to know that your investment is worth it. We always strive to deliver the best picture and sound quality with our TVs. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. Thank you for choosing Sony! -Jess
Beautiful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing picture from Sony. This is my second Sony and it’s the only brand I’ll buy. Highly recommended. Setup is easy and the menu is user friendly. Loading and using apps is easy.
I would recommend this to a friendGreat for what I need it for
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. The sound is my only compliant. However, I have a soundbar so I no longer have to rely on the the TV for sound. Other than that, it was a great purchase.
I would recommend this to a friendGreat picture quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Android OS not quite as refined as some, but gets the job done. Audio is confusing, based on Hz. How about Bass and Treble?
I would recommend this to a friend