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Customer Ratings & Reviews

Your price for this item is $712.99
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The comparable value price is $749.99

Customer reviews

Rating 4.6 out of 5 stars with 841 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers love the 49" Class X800H Series LED 4K UHD Smart Android TV for its excellent picture quality, easy setup, and affordable price. Many customers rave about the TV's stunning color and clarity, saying it's perfect for a medium-sized living room. While some customers have concerns about the remote control's connectivity and the speakers' audio quality, the overall positive feedback suggests that this TV offers great value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 840 reviews
  • Rated 5 out of 5 stars

    Sony is the best

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For me sony is the best tv for now, android device too. I like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great professional service getting our TV purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Television, Awesome! Good to know that you are happy with your purchase. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay Sony_US

  • Rated 5 out of 5 stars

    Lappy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it easy to use so I enjoyed it thanks Best Buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Llehctimsaeret, That's Great! We're glad to hear that you love this X800H TV. Good to know that you easily setup this TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay Sony_US

  • Rated 5 out of 5 stars

    sony man

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i am a sony guy i have been for years! another great tv!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Skip, thank you so much for being our long-time customer! We are extremely pleased you are satisfied with the superb quality of our product. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.

      Thank you so much for trusting Sony!

      - Romeo Sony_US

  • Rated 4 out of 5 stars

    Good enough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better apps and easy access through the system and all the good staf that Sony offer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4k

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great movie and even better on 4k. I couldn't be happier.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lantern2814, Awesome! We're glad to hear that you appreciate the quality of the movie with this TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Great experience.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep up the good work. The employe was great to work with.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HP65xl, Awesome! We're thrilled to hear you're enjoying the great experience with this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay Sony_US

  • Rated 5 out of 5 stars

    Great TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony, the one and only! Had the last one for 14 years!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Manksgang, We really appreciate you being a loyal customer and helping to share the word about us. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 5 out of 5 stars

    New TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good working great Install was easy and fast

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TVroom,

      Awesome! It's good to hear the television is working fine with your setup. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.

      Regards,
      David Sony_US

  • Rated 3 out of 5 stars

    Decent TV

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some strange issues - have recently experienced the sound randomly turning off. Rebooting the TV resolves the issue, but it is nonetheless an unexpected issue. Android TV built-in is a great addition when it works. Overall, I would describe this as an adequate but not exceptional TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sdgvsdgsdgsg,

      We regret to hear that you're having an issue with this TV. To improve the performance of the TV, please ensure your TV has the latest firmware installed by going to Help > System Software Update > Software Update.
      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x800h/software/00263964

      If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the X800H:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Jay Sony_US

  • Rated 5 out of 5 stars

    Bright & No Motion Blur

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bright & no lag or motion blur when watching sports!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ferg, Awesome! We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the tv, sony is one of my favorite brand

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sheila, Thank you for this amazing review! We really appreciate you being a loyal Sony customer and helping to share the word about us. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam Sony_US

  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for a great price ordered it online easy service

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ali2018,
      Thank you for such a great review! We're glad that your investment is worth it. With XBR49X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback and choosing Sony! - Chris Sony_US

  • Rated 5 out of 5 stars

    4K TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought new TV to replace smaller TV. I am really enjoying it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Kids TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for the kids room :) Merry Christmas to them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Latin007,

      Thank you so much for the perfect star rating! We are extremely pleased to hear you are happy and satisfied with the superb performance of your new X800H 4K HDR TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.

      Thank you so much for commending Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Bar

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the. Tv for the basement bar area..............

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kylie, Awesome! Good to hear it fits perfectly in your basement bar area! With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam Sony_US

  • Rated 5 out of 5 stars

    My Third Sony TV purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this after I purchased a 65 inch and 43 inch TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SnPL, Awesome! Good to know that you are happy with your purchase! With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for being a loyal customer of Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    Great Resolution and loving it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You cant beat BestBuy price and many selections. thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Way To Go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Sony beats a Samsung any day.Trust me I know for a fact.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks Chris

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris installed this for me and he was wonderful!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThanksChris, Awesome! We're glad to hear that this X800H TV meets your expectations. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for sharing your feedback. Jay Sony_US